Senior Technical Account Manager

We are Blue Mantis, an enthusiastic design studio based in Leeds offering affordable and effective creative solutions for all types of business. Blue Mantis is an ingenious collaboration between a developer and a designer, combining innovative project management and customer support roles whilst offering a wealth of experience, creative design and solid technical skills. Our small but efficient size allows us to provide a friendly, honest and reliable service. We really value our clients, aiming to build strong relationships. Our objective is to provide you with a competitive web presence as well as providing a full range of design services to help your business succeed. We enjoy working on all types of projects as you can see from our portfolio. So have a browse through our range of services or get in touch to talk about how we can work with you.

We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor to high-value clients. The ideal candidate will have a good understanding of enterprise IT infrastructure, a strong customer orientation and a willingness to roll up their sleeves when necessary.

Key Responsibilities include acting as the primary technical escalation point, understanding client business goals, reviewing system health reports, collaborating with support and engineering teams, communicating complex technical issues, supporting ITIL-based processes, and coordinating with offshore NOC teams.

Skills required include managing Windows Server environments, network device configuration, cloud solutions on Azure and AWS, virtualization technologies like VMWare, and strong customer-facing and strategic skills. Soft skills include excellent communication, presentation, documentation, and self-motivation.

The salary range is $130,000 - $150,000 per year, based on market pay structures and individual qualifications.

Seeking a Senior Technical Account Manager to serve as a technical liaison and trusted advisor for high-value clients, focusing on enterprise IT systems and service delivery.

United States

We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor to high-value clients. The ideal candidate will have a good understanding of enterprise IT infrastructure, a strong customer orientation and a willingness to roll up their sleeves when necessary.

Key Responsibilities include acting as the primary technical escalation point, understanding client business goals, reviewing system health reports, collaborating with support and engineering teams, communicating complex technical issues, supporting ITIL-based processes, and coordinating with offshore NOC teams.

Skills required include managing Windows Server environments, network device configuration, cloud solutions on Azure and AWS, virtualization technologies like VMWare, and strong customer-facing and strategic skills. Soft skills include excellent communication, presentation, documentation, and self-motivation.

The salary range is $130,000 - $150,000 per year, based on market pay structures and individual qualifications.Requirements:<ul><li> Experience managing and administering Windows Server environments</li><li> Strong knowledge of network device configuration and administration</li><li> Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments</li><li> Experience with virtualization technologies, including VMWare</li><li> Proven success in a Technical Account Manager or customer-facing engineering role</li><li> Solid grasp of ITIL processes and incident, change, and problem management</li><li> Ability to interpret system metrics and translate into business actions</li><li> Excellent communication and interpersonal skills</li><li> Strong presentation and documentation abilities</li><li> Self-motivated, organized, and able to work independently and collaboratively</li></ul>Benefits:<ul><li> Health insurance</li><li> Dental insurance</li><li> Vision insurance</li><li> Retirement plans</li><li> Paid time off (PTO)</li><li> Vacation leave</li><li> Sick leave</li><li> Remote work flexibility</li></ul>

Blue Mantis

Senior Technical Account Manager Seeking a Senior Technical Account Manager to serve as a technical liaison and trusted advisor for high-value clients, focusing on enterprise IT systems and service delivery. We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor to high-value clients. The ideal candidate will have a good understanding of enterprise IT infrastructure, a strong customer orientation and a willingness to roll up their sleeves when necessary.

Key Responsibilities include acting as the primary technical escalation point, understanding client business goals, reviewing system health reports, collaborating with support and engineering teams, communicating complex technical issues, supporting ITIL-based processes, and coordinating with offshore NOC teams.

Skills required include managing Windows Server environments, network device configuration, cloud solutions on Azure and AWS, virtualization technologies like VMWare, and strong customer-facing and strategic skills. Soft skills include excellent communication, presentation, documentation, and self-motivation.

The salary range is $130,000 - $150,000 per year, based on market pay structures and individual qualifications. Senior Technical Account Manager Account Manager Blue Mantis design advertising agency-outsourcing content-management-websites craftcms digital-marketing graphic-design interactive-media laravel marketing nodejs plugin-development user-experience-amp-interface-design user-experience-interface-design web-design-development

This role involves managing client relationships, overseeing IT service delivery, and coordinating with support teams to ensure operational excellence. The candidate should have strong technical expertise in enterprise IT environments and excellent communication skills.

Support Specialist

The Support Center Analyst – AAT provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The Support Center Analyst – AAT is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task. Key responsibilities include resolving problems reported via phone or web tickets, providing first-level contact and problem resolution, communicating ticket status, answering calls within SLA, escalating issues, working with vendors, and continuously improving technical and soft skills. Qualifications include experience in customer service, with preferred certifications like A+ and ongoing IT education. The role requires excellent communication skills, multitasking, troubleshooting ability, and a motivation to learn. The position may require working on holidays or weekends. Benefits include remote work, competitive hourly pay, and opportunities for skill development.

Entry-level IT support role providing technical assistance and customer service remotely in the US.

IT Support Center Analyst

The Support Center Analyst – AAT provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The Support Center Analyst – AAT is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task. Key responsibilities include resolving problems reported via phone or web tickets, providing first-level contact and problem resolution, communicating ticket status, answering calls within SLA, escalating issues, working with vendors, and continuously improving technical and soft skills. Qualifications include experience in customer service, with preferred certifications like A+ and ongoing IT education. The role requires excellent communication skills, multitasking, troubleshooting ability, and a motivation to learn. The position may require working on holidays or weekends. Benefits include remote work, competitive hourly pay, and opportunities for skill development.Requirements:<ul><li> Experience in the Customer Service industry</li><li> Able to multi-task by working on multiple open tickets simultaneously</li><li> Experienced in working in a fast-paced environment with multiple priorities and projects</li><li> Able to investigate, analyze and troubleshoot customer issues</li><li> Comfortable making decisions on issue resolution without supervision</li><li> Demonstrates excellent verbal and written skills</li><li> Motivated to learn new skills and technology practices</li></ul>Benefits:<ul><li> Remote work environment</li><li> Competitive hourly pay</li><li> Opportunities for skill development and training</li><li> Flexible work schedule may include working on holidays or weekends</li></ul>

IT Support Center Analyst Entry-level IT support role providing technical assistance and customer service remotely in the US. The Support Center Analyst – AAT provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The Support Center Analyst – AAT is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task. Key responsibilities include resolving problems reported via phone or web tickets, providing first-level contact and problem resolution, communicating ticket status, answering calls within SLA, escalating issues, working with vendors, and continuously improving technical and soft skills. Qualifications include experience in customer service, with preferred certifications like A+ and ongoing IT education. The role requires excellent communication skills, multitasking, troubleshooting ability, and a motivation to learn. The position may require working on holidays or weekends. Benefits include remote work, competitive hourly pay, and opportunities for skill development. Support Specialist Analyst Blue Mantis design advertising agency-outsourcing content-management-websites craftcms digital-marketing graphic-design interactive-media laravel marketing nodejs plugin-development user-experience-amp-interface-design user-experience-interface-design web-design-development

The IT Support Center Analyst offers first-level technical support to clients via phone and web tickets, focusing on troubleshooting and problem resolution. This full-time, remote position involves handling customer issues, communicating effectively, and working in a fast-paced environment.

The Support Center Analyst – AAT provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The Support Center Analyst – AAT is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task. Key responsibilities include resolving problems reported by the service desk, providing first-level contact and problem resolution, communicating ticket status, answering calls, escalating issues, working with vendors, and improving technical and soft skills. Qualifications include experience in customer service, with preferred certifications like A+ and ongoing IT education. The role emphasizes excellent communication, troubleshooting skills, and a customer-oriented attitude.

The Support Center Analyst – AAT provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The Support Center Analyst – AAT is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task. Key responsibilities include resolving problems reported by the service desk, providing first-level contact and problem resolution, communicating ticket status, answering calls, escalating issues, working with vendors, and improving technical and soft skills. Qualifications include experience in customer service, with preferred certifications like A+ and ongoing IT education. The role emphasizes excellent communication, troubleshooting skills, and a customer-oriented attitude.Requirements:<ul><li> Experience in the Customer Service industry</li><li> Experience with providing technical assistance over the phone</li><li> Able to multi-task by working on multiple open tickets simultaneously</li><li> Experienced in working in a fast-paced environment with multiple priorities and projects</li><li> Able to investigate, analyze and troubleshoot customer issues</li><li> Comfortable making decisions on issue resolution without supervision</li><li> Demonstrates excellent verbal and written skills</li><li> Motivated to learn new skills and technology practices</li></ul>Benefits:<ul><li> Reasonable accommodations for employees with disabilities</li><li> Equal opportunity employment</li><li> No specific benefits listed in the posting</li></ul>

IT Support Center Analyst Entry-level IT support role providing technical assistance and customer service remotely in the US. The Support Center Analyst – AAT provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The Support Center Analyst – AAT is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task. Key responsibilities include resolving problems reported by the service desk, providing first-level contact and problem resolution, communicating ticket status, answering calls, escalating issues, working with vendors, and improving technical and soft skills. Qualifications include experience in customer service, with preferred certifications like A+ and ongoing IT education. The role emphasizes excellent communication, troubleshooting skills, and a customer-oriented attitude. IT Support Center Analyst Analyst Blue Mantis design advertising agency-outsourcing content-management-websites craftcms digital-marketing graphic-design interactive-media laravel marketing nodejs plugin-development user-experience-amp-interface-design user-experience-interface-design web-design-development

The IT Support Center Analyst offers first-level technical support to clients via phone and web tickets, focusing on troubleshooting and issue resolution. This remote position requires excellent communication skills and a customer-focused approach.

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