Technical Support Services
Sutherland Global
Business Process Outsourcing (BPO)
Information Technology
Customer Service
Hyderabad – OfficeH1B Visa Sponsor
UK Visa Sponsor
You will act as frontline technical support for clients in Hyderabad, delivering first- and second-line assistance via phone, email, chat and remote tools while troubleshooting hardware, software and network issues. The role requires documenting tickets, escalating complex issues to senior staff, assisting with installations/configurations, and contributing to process and documentation improvements.