Support Specialist
360dialog GmbH
Information Technology and Services
Marketing and Advertising
Software Development
As a Customer Support Specialist - LATAM Region, you will be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings. You will work closely with other teams to troubleshoot technical issues, particularly with the WhatsApp API, and assist clients and partners in navigating the API ecosystem. Additionally, you will collaborate with the LATAM Sales and Account Management Teams and communicate directly with Meta representatives to resolve challenges and ensure a smooth customer experience. Your role will be key in helping clients optimise their use of WhatsApp for marketing and messaging automation.
€24k - €29k