Customer Lifecycle Enablement Manager

UpGuard is a cybersecurity company specializing in risk management and data protection solutions. The company provides a platform that helps organizations identify, monitor, and mitigate cyber risks across their digital supply chains and internal IT environments. UpGuard's services include vendor risk management, security ratings, and breach detection, enabling businesses to improve their security posture and compliance. Founded in 2012, UpGuard serves a global client base, including enterprises and government agencies, aiming to reduce cyber threats through continuous risk assessment and actionable insights.

UpGuard is seeking a Customer Lifecycle Enablement Manager to lead the development and execution of customer success programs, including journey mapping, competency development, value realization, and renewal strategies. The role involves partnering with sales, RevOps, and product teams to define standards, build frameworks, and deliver training that drives customer retention and expansion. The candidate will own the end-to-end Executive Business Review program, develop adoption and maturity models, and create storytelling assets to articulate customer value. The position requires deep expertise in post-sales customer journey management, scalable framework design, and data-driven enablement. The role offers a fully remote environment with benefits such as health insurance, paid parental leave, annual learning allowances, and a competitive salary range of $120,000 - $150,000 per year.

The role involves defining customer lifecycle strategies, building enablement programs, and partnering across teams to improve customer success and retention.

United States

<p>UpGuard is seeking a Customer Lifecycle Enablement Manager to lead the development and execution of customer success programs, including journey mapping, competency development, value realization, and renewal strategies. The role involves partnering with sales, RevOps, and product teams to define standards, build frameworks, and deliver training that drives customer retention and expansion. The candidate will own the end-to-end Executive Business Review program, develop adoption and maturity models, and create storytelling assets to articulate customer value. The position requires deep expertise in post-sales customer journey management, scalable framework design, and data-driven enablement. The role offers a fully remote environment with benefits such as health insurance, paid parental leave, annual learning allowances, and a competitive salary range of $120,000 - $150,000 per year.</p><p>Benefits:</p><ul><li> Monthly Lifestyle subsidy for physical, mental, and financial well-being</li><li> WFH set-up allowance to help establish a productive work environment</li><li> $1500 USD annual Learning & Development allowance for career growth</li><li> 6 weeks PTO plus two additional UpGuardian leave days</li><li> 18 weeks paid Parental Leave regardless of parenting role</li><li> Personal Leave Allowance including sick and carer’s leave</li><li> Fully remote working environment with physical offices in Sydney & Hobart</li><li> Top-spec hardware provided for role</li><li> Generative AI subscription support for work</li><li> Health, dental, and vision insurance</li></ul>

UpGuard

Customer Lifecycle Enablement Manager The role involves defining customer lifecycle strategies, building enablement programs, and partnering across teams to improve customer success and retention. UpGuard is seeking a Customer Lifecycle Enablement Manager to lead the development and execution of customer success programs, including journey mapping, competency development, value realization, and renewal strategies. The role involves partnering with sales, RevOps, and product teams to define standards, build frameworks, and deliver training that drives customer retention and expansion. The candidate will own the end-to-end Executive Business Review program, develop adoption and maturity models, and create storytelling assets to articulate customer value. The position requires deep expertise in post-sales customer journey management, scalable framework design, and data-driven enablement. The role offers a fully remote environment with benefits such as health insurance, paid parental leave, annual learning allowances, and a competitive salary range of $120,000 - $150,000 per year. Customer Lifecycle Enablement Manager Technical Customer Success Manager UpGuard Cybersecurity Information Technology Risk Management California Maryland Massachusetts Illinois Oregon Washington Colorado Texas Florida Pennsylvania Louisiana Missouri District of Columbia

This position focuses on creating customer journey maps, developing enablement frameworks, and collaborating with sales and product teams to enhance customer outcomes. The candidate will own programs like EBRs and build frameworks for risk mitigation and renewal processes.

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