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Senior Technical Support Engineer
Atlassian
Software
Information Technology
Enterprise Software
Remote
$70k - $90k
Full-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
This role involves delivering expert technical support for Atlassian's on-premise solutions, troubleshooting complex issues, and helping clients optimize their use of products like Jira, Confluence, and Trello. The engineer will collaborate with teams to resolve technical challenges and improve customer satisfaction.
$70k - $90k
Senior Technical Support Engineer
Menlo Security
computer-and-network-security
computer
cyber-security
Bangalore – OfficeFull-time
Senior
Engineer
The role involves resolving customer-reported issues, providing configuration guidance, creating documentation, and mentoring support engineers. It requires technical troubleshooting, communication skills, and the ability to work outside normal hours.
Senior Technical Support Engineer
Ping Identity
Information Technology and Services
Computer Software
Cybersecurity
Denver, Colorado – OfficeFull-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
As a Senior Technical Support Engineer, you will assist customers with technical issues, manage escalations, and collaborate with various teams to resolve problems. The role involves working on a follow-the-sun support model with flexible shifts and a focus on security and customer satisfaction.
Linux
Unix
Windows Enterprise Server
+22 more
Senior Technical Support Engineer
Progressive
insurance
automotive-insurance
life-insurance
OfficeFull-time
Senior
Engineer
This role involves diagnosing technical issues, supporting product deployment, and ensuring excellent customer service. It requires strong troubleshooting skills and knowledge of networking and operating systems.
Senior Technical Support Engineer
Chainguard
cybersecurity
software development
Remote$128k - $140k
Full-time
Senior
Engineer
Chainguard is hiring a Senior Technical Support Engineer to handle enterprise customer support involving containerized technologies like Docker and Kubernetes. The role involves troubleshooting, documentation, communication, and on-call support to ensure customer success.
$128k - $140k
Senior Technical Support Engineer
Vežame
ground-passenger-transportation
transportation-logistics-supply-chain-and-storage
transportation-programs
RemoteFull-time
Senior
Engineer
This position involves providing technical support, managing escalations, and acting as a customer advocate within a global team. The role requires deep knowledge of cloud security, APIs, and identity management.
Senior Technical Support Engineer
Vežame
ground-passenger-transportation
transportation-logistics-supply-chain-and-storage
transportation-programs
RemoteFull-time
Senior
Engineer
Veza is hiring a Senior Technical Support Engineer to handle customer issues, troubleshoot, and collaborate with cross-functional teams. The role involves supporting enterprise cloud-based platforms and ensuring customer success.
Senior Technical Support Engineer
Semgrep
Computer Software
Information Technology and Services
Cybersecurity
Remote$101k - $119k
Full-time
Senior
Engineer
H1B Visa Sponsor
This role involves engaging with customers to resolve technical problems related to Semgrep's security tools, managing support tickets, and creating documentation. It offers remote work options in Singapore or Australia and opportunities for career growth in a fast-paced environment.
$101k - $119k
GitHub Actions
GitLab
Circle CI
+6 more
Senior Technical Support Engineer
LangChain
software-development
it-services-and-it-consulting
technology-information-and-media
London – Remote£127k - £165k
Full-time
Senior
Engineer
This role involves leading customer support for AI developers and infrastructure architects, troubleshooting complex issues, and improving support processes. The engineer will collaborate with engineering teams and support enterprise clients.
£127k - £165k
Senior Technical Support Engineer
Ping Identity
Information Technology and Services
Computer Software
Cybersecurity
OfficeFull-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
As a Senior Technical Support Engineer, you will assist customers with technical issues, manage escalations, and collaborate with various teams to resolve problems. The role involves working on a follow-the-sun support model with flexible shifts and a focus on security and customer satisfaction.
Linux
Unix
Windows Enterprise Server
+22 more
Senior Technical Support Engineer
Electric Conduit Construction
telecommunications
construction-general-contractors
horizontal-drilling
Remote
Full-time
Senior
Engineer
Join Conduit as a Technical Support Engineer to assist customers with complex technical issues related to blockchain infrastructure. You will work closely with engineering teams to ensure system stability and improve support processes.
Senior Technical Support Engineer
Palo Alto Networks
Cybersecurity
Information Technology
Network Security
Office$108k - $162k
Full-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
This role involves troubleshooting complex network issues, performing root cause analysis, and supporting customer environments. The support team ensures customer success through technical expertise and effective communication.
$108k - $162k
TCP/IP
LAN/WAN
BGP
+9 more
Senior Technical Support Engineer
Zipline Logistics
transportation-logistics-supply-chain-and-storage
transportation-programs
retail-transportation-services
Remote$120k - $150k
Full-time
Senior
Engineer
As a Senior Technical Support Engineer at Zip, you will serve as the highest escalation point for technical issues, diagnosing and resolving complex problems. You will work closely with support, product, and engineering teams to improve processes and support marquee customers.
$120k - $150k
Senior Technical Support Engineer
Palo Alto Networks
Cybersecurity
Information Technology
Network Security
Office$108k - $162k
Full-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
This role involves delivering tailored technical assistance, troubleshooting, and support case ownership for customers, including collaboration with cross-functional teams. The engineer will also contribute to product quality and documentation efforts.
$108k - $162k
TCP/IP
LAN/WAN
BGP
+29 more
Senior Technical Support Engineer
Palo Alto Networks
Cybersecurity
Information Technology
Network Security
OfficeFull-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
This role involves supporting customers with complex technical issues related to firewalls and network security, including configuration, troubleshooting, and documentation. The support engineer will work in a fast-paced environment, often working flexible shifts and traveling if necessary.
VPN
IPSEC
PKI
+13 more
Senior Technical Support Engineer
Palo Alto Networks
Cybersecurity
Information Technology
Network Security
Office$108k - $162k
Full-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
This role involves delivering tailored technical assistance, troubleshooting, and support case ownership for customers, including collaboration with cross-functional teams. The engineer will also contribute to product quality and documentation efforts.
$108k - $162k
TCP/IP
LAN/WAN
BGP
+17 more
Senior Technical Support Engineer
Palo Alto Networks
Cybersecurity
Information Technology
Network Security
Office$108k - $162k
Full-time
Senior
Engineer
H1B Visa Sponsor
UK Visa Sponsor
This role involves delivering tailored technical assistance, managing support cases, and collaborating with cross-functional teams to improve product quality and customer satisfaction. The engineer will also document solutions, train new hires, and travel as needed to support critical situations.
$108k - $162k
Senior Technical Support Engineer
Zipline Logistics
transportation-logistics-supply-chain-and-storage
transportation-programs
retail-transportation-services
San Francisco, California – Hybrid$110k - $130k
Full-time
Senior
Engineer
As a Senior Technical Support Engineer at Zip, you will serve as the highest escalation point, diagnosing complex issues and collaborating with engineering. You will support major clients, improve processes, and help scale Zip’s technical foundation.
$110k - $130k
Senior Technical Support Engineer
Electric Conduit Construction
telecommunications
construction-general-contractors
horizontal-drilling
Remote
Full-time
Senior
Engineer
The role involves working closely with engineering teams to debug complex systems, improve support processes, and ensure system stability. It requires technical expertise in infrastructure and customer support in a fast-paced crypto environment.
T
Senior Technical Support Engineer
transact-campus-inc
finance
financial-services
technology
RemoteFull-time
Senior
Engineer
This role involves resolving escalated technical issues, leading crisis situations, and mentoring support staff. It requires deep technical expertise and leadership capabilities to drive support excellence.
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