Customer Support Representative

In today's business world the waves of change move rapidly. Companies must constantly adapt to advancements in technology and in the marketplace to keep from going under. Utah based Atomology, LLC created the CoreBridge Management System (CoreBridge) to provide a steady platform for businesses to run effectively, fluidly, and safely by putting all critical business processes in one easy-to-access place all while allowing for the flexibility of working remotely. CoreBridge offers companies a reliable way to maximize their resources in an effortless and efficient manner as mobility quickly becomes the status quo. Manpower, finances, materials, processes and more are streamlined into a 100% web-based system giving you more control and flexibility by allowing your team to access information securely when and where they need to. Founded in 2007, Atomology is made up of an international team of web and programming experts who lead the way in web-based management systems and offer our clients in the design, signage, promotional products and print production fields the means to quickly and easily conduct business without having to worry about the cost and hassle of upgrading computers or downloading the latest software. Whether you've already taken the plunge by working in 'the cloud'​ or you're just dipping your toe into uncharted waters, CoreBridge gives you the tools to successfully bridge the flow of information throughout your company.

CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world. Our all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting. We’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.

We’re looking for a reliable and empathetic Customer Support Representative to join our growing team. In this role, you’ll be the front line of support for CoreBridge customers—responding to emails, chats, and tickets to help them navigate our platform, resolve issues, and get the most out of their system.

This is a fully remote position available to candidates based in the U.S. We’re open to both full-time and part-time applicants. You’ll work closely with our Support and Product teams to advocate for customer needs and ensure a smooth, professional experience at every touchpoint.

If you’re a clear communicator, tech-savvy, and love helping others succeed, this is a fantastic entry-level opportunity with real growth potential.

What you'll do:
- Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems
- Troubleshoot software issues and guide users through steps to resolution
- Collaborate with other support agents and internal teams to escalate complex problems
- Create and maintain support documentation to help customers self-solve
- Stay up to date on product updates and industry trends
- Identify opportunities to improve the support experience through tools, automation, and creative problem solving
- Embrace new technologies, including AI tools, to work smarter and faster
- Contribute to a positive, curious, and high-performance support culture

A remote entry-level role providing customer support for CoreBridge's software platform, assisting users via email, chat, and tickets.

United States

CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world. Our all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting. We’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.

We’re looking for a reliable and empathetic Customer Support Representative to join our growing team. In this role, you’ll be the front line of support for CoreBridge customers—responding to emails, chats, and tickets to help them navigate our platform, resolve issues, and get the most out of their system.

This is a fully remote position available to candidates based in the U.S. We’re open to both full-time and part-time applicants. You’ll work closely with our Support and Product teams to advocate for customer needs and ensure a smooth, professional experience at every touchpoint.

If you’re a clear communicator, tech-savvy, and love helping others succeed, this is a fantastic entry-level opportunity with real growth potential.

What you'll do:
- Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems
- Troubleshoot software issues and guide users through steps to resolution
- Collaborate with other support agents and internal teams to escalate complex problems
- Create and maintain support documentation to help customers self-solve
- Stay up to date on product updates and industry trends
- Identify opportunities to improve the support experience through tools, automation, and creative problem solving
- Embrace new technologies, including AI tools, to work smarter and faster
- Contribute to a positive, curious, and high-performance support cultureRequirements:<ul><li> Excellent written communication skills with a friendly and professional tone</li><li> Strong problem-solving ability and a natural curiosity to figure things out</li><li> Tech-savvy and excited to learn new software and systems quickly</li><li> Comfort using modern tools like chat platforms, ticketing systems, and screen recordings</li><li> Enthusiastic about AI, automation, and innovative ways to improve customer experiences</li><li> Self-motivated with the ability to manage your own time and priorities in a remote environment</li><li> A team-first mindset with a desire to grow your skills and career</li><li> Previous customer service experience is a plus, but not required</li></ul>Benefits:<ul><li> Remote work environment</li><li> Opportunity for growth and development</li><li> Collaborative team culture</li><li> Flexible full-time or part-time schedule</li></ul>

CoreBridge

Customer Support Representative A remote entry-level role providing customer support for CoreBridge's software platform, assisting users via email, chat, and tickets. CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world. Our all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting. We’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.

We’re looking for a reliable and empathetic Customer Support Representative to join our growing team. In this role, you’ll be the front line of support for CoreBridge customers—responding to emails, chats, and tickets to help them navigate our platform, resolve issues, and get the most out of their system.

This is a fully remote position available to candidates based in the U.S. We’re open to both full-time and part-time applicants. You’ll work closely with our Support and Product teams to advocate for customer needs and ensure a smooth, professional experience at every touchpoint.

If you’re a clear communicator, tech-savvy, and love helping others succeed, this is a fantastic entry-level opportunity with real growth potential.

What you'll do:
- Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems
- Troubleshoot software issues and guide users through steps to resolution
- Collaborate with other support agents and internal teams to escalate complex problems
- Create and maintain support documentation to help customers self-solve
- Stay up to date on product updates and industry trends
- Identify opportunities to improve the support experience through tools, automation, and creative problem solving
- Embrace new technologies, including AI tools, to work smarter and faster
- Contribute to a positive, curious, and high-performance support culture Customer Support Representative Technical Customer Success Manager CoreBridge computer-software information-technology services

CoreBridge is seeking a reliable and empathetic Customer Support Representative to help customers navigate their platform, troubleshoot issues, and improve support processes. This fully remote position offers growth potential and involves collaboration with support and product teams.

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