Lead and develop a team of Customer Care Specialists to deliver high-quality customer service across Europe. Focus on SLA compliance, staffing, process improvements, and collaboration with service and technical teams.
You will lead, coach and develop a Customer Care team while driving SLA compliance, response and resolution metrics and workforce planning across European markets. The role partners with Service Operations, Field Service, Product Support and Digital teams to improve troubleshooting, automation and customer satisfaction.
The Finance Data Analyst will manage the timely and accurate provision of the Contract payment mechanism and audit the quality and completeness of the data provided.
This role involves engaging with potential customers, providing information about home renovation products, and supporting sales efforts. It offers a competitive salary, benefits, and career advancement within a leading home remodeling company.