Senior Customer Success Specialist

Dialpad is the #1 pure-cloud communications solution for business. Available on any device, Dialpad includes HD voice, HD video, group messaging, SMS, MMS, conferencing, and screen sharing. Join 45,000+ companies who have ditched their desk phones. Connect Everyone. Work Anywhere.

Dialpad is a leading AI-powered customer communications platform trusted by over 50,000 companies worldwide. The Senior Customer Success Specialist will lead post-sales activities, develop trusted relationships with customers, and work cross-functionally to ensure customer success and retention. The role involves managing customer escalations, tracking churn risks, and providing value through adoption and training of Dialpad solutions. The ideal candidate has extensive experience in customer success, especially within telecommunication or SaaS sectors, and possesses strong communication and organizational skills. Dialpad fosters an inclusive, innovative culture recognized as a Great Place to Work, offering competitive benefits and a vibrant work environment.

Join Dialpad as a Senior Customer Success Specialist to help clients maximize the value of our AI-powered communication platform.

Philippines

Dialpad is a leading AI-powered customer communications platform trusted by over 50,000 companies worldwide. The Senior Customer Success Specialist will lead post-sales activities, develop trusted relationships with customers, and work cross-functionally to ensure customer success and retention. The role involves managing customer escalations, tracking churn risks, and providing value through adoption and training of Dialpad solutions. The ideal candidate has extensive experience in customer success, especially within telecommunication or SaaS sectors, and possesses strong communication and organizational skills. Dialpad fosters an inclusive, innovative culture recognized as a Great Place to Work, offering competitive benefits and a vibrant work environment.Requirements:<ul><li> 7+ years of experience in Customer Success</li><li> Experience with telecommunication or SaaS providers required</li><li> Strong written communication skills</li><li> Excellent time management and organizational skills</li><li> Passion for top-notch account management</li><li> Ability to work in a dynamic startup environment</li><li> Technical proficiency to manage customer escalations and adoption</li></ul>Benefits:<ul><li> Competitive benefits and perks</li><li> Robust training programs</li><li> Inclusive and vibrant work environment</li><li> Recognition as a Great Place to Work</li></ul>

Dialpad, Inc

Senior Customer Success Specialist Join Dialpad as a Senior Customer Success Specialist to help clients maximize the value of our AI-powered communication platform. Dialpad is a leading AI-powered customer communications platform trusted by over 50,000 companies worldwide. The Senior Customer Success Specialist will lead post-sales activities, develop trusted relationships with customers, and work cross-functionally to ensure customer success and retention. The role involves managing customer escalations, tracking churn risks, and providing value through adoption and training of Dialpad solutions. The ideal candidate has extensive experience in customer success, especially within telecommunication or SaaS sectors, and possesses strong communication and organizational skills. Dialpad fosters an inclusive, innovative culture recognized as a Great Place to Work, offering competitive benefits and a vibrant work environment. Senior Customer Success Specialist Operations Dialpad, Inc telecommunications communications-platform customer-communications ai-powered b2b business-services communications computer-software information-technology internet meeting-software mobile mobile-apps services software telecom telephony unified-communications voip web-development Pasig City

As a Senior Customer Success Specialist at Dialpad, you will manage post-sales activities, build strong customer relationships, and ensure customer retention and satisfaction. This remote role requires excellent communication skills and a passion for customer success in a dynamic environment.

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