Compliance Officer

Plivo is a Cloud API Platform and a Global Carrier Services Provider for Voice Calls and SMS. Our mission is to simplify global telecom and enable access to quality cloud communications at a low cost. Currently, we offer HTTP APIs that let you add Voice and SMS capabilities to any web or mobile using any web standard language. We simplify the notorious complexity of the telephony business into a simple infrastructure service: we take care of everything from carrier management to call quality and messaging deliverability to 24/7 technical support.

The Risk and Compliance Analyst is pivotal in ensuring that Plivo remains compliant with various international standards, including but not limited to SOC2, PCI, HIPAA, GDPR, CPRA, and the Data Privacy Framework. This role involves not only identifying risks but also proposing solutions and ensuring that IT controls are effective and robust. The individual in this role will serve as the primary touchpoint for internal stakeholders, offering support and guidance around IT policies, risk, and compliance. This role also encompasses the creation and refinement of policies and procedures to ensure ongoing compliance. With the rapid evolution of technology, it's imperative that our Analyst possesses a deep understanding of the intricacies and unique challenges that come with ensuring compliance for API and SaaS-based solutions.

Roles & Responsibilities:
- Conduct regular risk assessments to identify potential threats and vulnerabilities to Plivo's data and systems.
- Ensure that Plivo remains compliant with all relevant standards and regulations, including SOC2, PCI, ISO 27001, HIPAA, GDPR, CPRA, and the Data Privacy Framework.
- Draft, review, and update IT policies and procedures to ensure they are current and compliant with all relevant standards.
- Serve as the primary point of contact for internal stakeholders on all matters related to IT risk and compliance.
- Develop and deliver training programs to ensure that all employees are aware of and adhere to compliance requirements.
- Respond to and manage any compliance breaches or incidents, ensuring they are resolved promptly and lessons are learned.
- Assist in internal and external audits, ensuring that all necessary documentation is available and any findings are addressed promptly.
- Stay updated with changes in compliance standards and regulations, ensuring that Plivo's policies and procedures are always up-to-date.
- Evaluate and assess third-party vendors for compliance with Plivo's standards and requirements.
- Regularly report on the status of IT risk and compliance to senior management, highlighting any areas of concern.

Skills Required:
- At least 6+ years in compliance management, preferably aligned with control framework best practices and risk management.
- Deep understanding of at least one of the following: SOC2, PCI, ISO 27001, HIPAA, GDPR, CPRA, Data Privacy Framework.
- Certifications such as PCI DSS, ISO 27001, CISA, or CISM are highly desirable.
- Familiarity with AWS cloud environments and security/compliance challenges.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced SaaS environment, independently and as part of a team.

What We Offer:
- Competitive compensation and benefits package.
- A dynamic, fast-paced work environment at a leading global communications platform.
- Opportunities for professional growth and development.
- A collaborative, people-centric culture with a focus on innovation and continuous learning.

The Risk & Compliance Analyst ensures Plivo's compliance with international standards, managing risks, policies, and stakeholder engagement.

Risk & Compliance Analyst

India

The Risk and Compliance Analyst is pivotal in ensuring that Plivo remains compliant with various international standards, including but not limited to SOC2, PCI, HIPAA, GDPR, CPRA, and the Data Privacy Framework. This role involves not only identifying risks but also proposing solutions and ensuring that IT controls are effective and robust. The individual in this role will serve as the primary touchpoint for internal stakeholders, offering support and guidance around IT policies, risk, and compliance. This role also encompasses the creation and refinement of policies and procedures to ensure ongoing compliance. With the rapid evolution of technology, it's imperative that our Analyst possesses a deep understanding of the intricacies and unique challenges that come with ensuring compliance for API and SaaS-based solutions.

Roles & Responsibilities:
- Conduct regular risk assessments to identify potential threats and vulnerabilities to Plivo's data and systems.
- Ensure that Plivo remains compliant with all relevant standards and regulations, including SOC2, PCI, ISO 27001, HIPAA, GDPR, CPRA, and the Data Privacy Framework.
- Draft, review, and update IT policies and procedures to ensure they are current and compliant with all relevant standards.
- Serve as the primary point of contact for internal stakeholders on all matters related to IT risk and compliance.
- Develop and deliver training programs to ensure that all employees are aware of and adhere to compliance requirements.
- Respond to and manage any compliance breaches or incidents, ensuring they are resolved promptly and lessons are learned.
- Assist in internal and external audits, ensuring that all necessary documentation is available and any findings are addressed promptly.
- Stay updated with changes in compliance standards and regulations, ensuring that Plivo's policies and procedures are always up-to-date.
- Evaluate and assess third-party vendors for compliance with Plivo's standards and requirements.
- Regularly report on the status of IT risk and compliance to senior management, highlighting any areas of concern.

Skills Required:
- At least 6+ years in compliance management, preferably aligned with control framework best practices and risk management.
- Deep understanding of at least one of the following: SOC2, PCI, ISO 27001, HIPAA, GDPR, CPRA, Data Privacy Framework.
- Certifications such as PCI DSS, ISO 27001, CISA, or CISM are highly desirable.
- Familiarity with AWS cloud environments and security/compliance challenges.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced SaaS environment, independently and as part of a team.

What We Offer:
- Competitive compensation and benefits package.
- A dynamic, fast-paced work environment at a leading global communications platform.
- Opportunities for professional growth and development.
- A collaborative, people-centric culture with a focus on innovation and continuous learning.Requirements:<ul><li> At least 6+ years in compliance management, preferably aligned with control framework best practices and risk management.</li><li> Deep understanding of at least one of the following: SOC2, PCI, ISO 27001, HIPAA, GDPR, CPRA, Data Privacy Framework.</li><li> Possession of PCI DSS, ISO 27001, CISA or CISM certification is highly desirable.</li><li> Familiarity with AWS cloud environments and their associated security and compliance challenges.</li><li> Ability to analyze complex data and systems to identify potential risks.</li><li> Strong written and verbal communication skills, with the ability to explain complex compliance issues to non-technical stakeholders.</li><li> Ability to work with and influence stakeholders at all levels within the organization.</li><li> Attention to detail in compliance documentation.</li><li> Problem-solving skills to identify risks and develop solutions.</li><li> Ability to prioritize and execute tasks efficiently in a fast-paced SaaS environment.</li><li> Commitment to staying updated with the latest in information security risk and compliance.</li><li> Ability to work effectively as part of a team and independently.</li></ul>Benefits:<ul><li> Competitive compensation and benefits package.</li><li> Opportunities for professional growth and development.</li><li> A dynamic, fast-paced work environment at a leading global communications platform.</li><li> A collaborative, people-centric culture with a focus on innovation and continuous learning.</li></ul>

Plivo

Risk & Compliance Analyst The Risk & Compliance Analyst ensures Plivo's compliance with international standards, managing risks, policies, and stakeholder engagement. The Risk and Compliance Analyst is pivotal in ensuring that Plivo remains compliant with various international standards, including but not limited to SOC2, PCI, HIPAA, GDPR, CPRA, and the Data Privacy Framework. This role involves not only identifying risks but also proposing solutions and ensuring that IT controls are effective and robust. The individual in this role will serve as the primary touchpoint for internal stakeholders, offering support and guidance around IT policies, risk, and compliance. This role also encompasses the creation and refinement of policies and procedures to ensure ongoing compliance. With the rapid evolution of technology, it's imperative that our Analyst possesses a deep understanding of the intricacies and unique challenges that come with ensuring compliance for API and SaaS-based solutions.

Roles & Responsibilities:
- Conduct regular risk assessments to identify potential threats and vulnerabilities to Plivo's data and systems.
- Ensure that Plivo remains compliant with all relevant standards and regulations, including SOC2, PCI, ISO 27001, HIPAA, GDPR, CPRA, and the Data Privacy Framework.
- Draft, review, and update IT policies and procedures to ensure they are current and compliant with all relevant standards.
- Serve as the primary point of contact for internal stakeholders on all matters related to IT risk and compliance.
- Develop and deliver training programs to ensure that all employees are aware of and adhere to compliance requirements.
- Respond to and manage any compliance breaches or incidents, ensuring they are resolved promptly and lessons are learned.
- Assist in internal and external audits, ensuring that all necessary documentation is available and any findings are addressed promptly.
- Stay updated with changes in compliance standards and regulations, ensuring that Plivo's policies and procedures are always up-to-date.
- Evaluate and assess third-party vendors for compliance with Plivo's standards and requirements.
- Regularly report on the status of IT risk and compliance to senior management, highlighting any areas of concern.

Skills Required:
- At least 6+ years in compliance management, preferably aligned with control framework best practices and risk management.
- Deep understanding of at least one of the following: SOC2, PCI, ISO 27001, HIPAA, GDPR, CPRA, Data Privacy Framework.
- Certifications such as PCI DSS, ISO 27001, CISA, or CISM are highly desirable.
- Familiarity with AWS cloud environments and security/compliance challenges.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced SaaS environment, independently and as part of a team.

What We Offer:
- Competitive compensation and benefits package.
- A dynamic, fast-paced work environment at a leading global communications platform.
- Opportunities for professional growth and development.
- A collaborative, people-centric culture with a focus on innovation and continuous learning. Compliance Officer Analyst Plivo telecommunications cloud-computing cloud-ivr cloud-infrastructure cloud-telephony cloud-platforms enterprise-software internet internet-infrastructure mobile software voice-api sms-api audio call-tracking communication-platform-as-a-serviceplatforms computer-software developer-apis development-platforms enterprises information-technology ivr messaging outbound-ivr services sip sms sms-gateway telephony-20 voice-broadcasting voip web-20 webrtc Bangalore

This role involves assessing risks, monitoring compliance, developing policies, and supporting audits to maintain regulatory adherence. The analyst will also train staff and evaluate vendors in a fast-paced SaaS environment.

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