Customer Care Trainer

eXelate, a Nielsen® company, is the leading provider of data technology powering the digital marketing ecosystem. Our customer data cloud™ provides the industry's only unified customer profiles, which connect identities across all channels and devices - including display, video, audio, offline, mobile and smart TVs - enabling marketers to engage individuals and households with personalized messages to drive performance at scale. eXelate's data marketplace is the largest 3rd-party cross-device data set in the world with over 5B unique users and devices. eXelate was acquired by Nielsen in March of 2015. Nielsen brings to bear the market's most powerful proprietary data assets, and together we are not only helping the world's biggest brands make better and faster marketing and media decisions, we are permanently disrupting the landscape of audience measurement. For more information, please visit exelate.com and nielsen.com, or follow us @eXelate and @Nielsen

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are presently looking for a Customer Care Trainer to become a member of our Customer Care Team. Training responsibilities include developing and executing training for Customer Care Specialists globally, maintaining and evolving training frameworks, developing training materials.

In this role you will be:
- Build out and maintain a comprehensive Customer Care Training Plan covering all essential topics.
- Conduct New Joiner training, using the training framework and onboarding documents.
- Develop testing frameworks to confirm comprehension, including practice sessions and tests.
- Ensure new hires meet all KPIs and report progress.
- Share regular updates with stakeholders to track development and highlight achievements.
- Contribute to the creation and organization of training frameworks and topics.
- Keep training materials up-to-date, including guides, recorded sessions, and scripts.
- Create recorded training sessions and documents for Customer Care support processes, workflows, and tools.
- Conduct refresher and upskilling sessions for existing team members.
- Assist product managers in developing Level 1 training for product releases.
- Ensure new hires complete training successfully and proactively address comprehension concerns.
- Conduct sales training related to Customer Care work.
- Conduct additional training for other departments as needed.

Qualifications include a Bachelor's Degree in Business Admin, Education, Management, or related field, with certifications like CPTD or Train-the-Trainer being a plus. A minimum of 2-4 years of experience in training, facilitation, or instructional design is preferred, with overall experience of 5 to 7 years. Experience with LMS platforms, e-learning tools, and customer service training is desirable. Excellent communication, organizational skills, and proficiency in MS Office and Google Workspace are required. The role requires a self-starter attitude, ability to work independently, and experience working with remote teams. Occasional travel may be necessary. A background in video/entertainment or project management (PMP) certification is advantageous.

Please be aware of potential scams; Nielsen recruiters will only contact you through official channels from @nielsen.com addresses.

Nielsen is seeking a Customer Care Trainer to develop and deliver training programs for Customer Care Specialists globally.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are presently looking for a Customer Care Trainer to become a member of our Customer Care Team. Training responsibilities include developing and executing training for Customer Care Specialists globally, maintaining and evolving training frameworks, developing training materials.

In this role you will be:
- Build out and maintain a comprehensive Customer Care Training Plan covering all essential topics.
- Conduct New Joiner training, using the training framework and onboarding documents.
- Develop testing frameworks to confirm comprehension, including practice sessions and tests.
- Ensure new hires meet all KPIs and report progress.
- Share regular updates with stakeholders to track development and highlight achievements.
- Contribute to the creation and organization of training frameworks and topics.
- Keep training materials up-to-date, including guides, recorded sessions, and scripts.
- Create recorded training sessions and documents for Customer Care support processes, workflows, and tools.
- Conduct refresher and upskilling sessions for existing team members.
- Assist product managers in developing Level 1 training for product releases.
- Ensure new hires complete training successfully and proactively address comprehension concerns.
- Conduct sales training related to Customer Care work.
- Conduct additional training for other departments as needed.

Qualifications include a Bachelor's Degree in Business Admin, Education, Management, or related field, with certifications like CPTD or Train-the-Trainer being a plus. A minimum of 2-4 years of experience in training, facilitation, or instructional design is preferred, with overall experience of 5 to 7 years. Experience with LMS platforms, e-learning tools, and customer service training is desirable. Excellent communication, organizational skills, and proficiency in MS Office and Google Workspace are required. The role requires a self-starter attitude, ability to work independently, and experience working with remote teams. Occasional travel may be necessary. A background in video/entertainment or project management (PMP) certification is advantageous.

Please be aware of potential scams; Nielsen recruiters will only contact you through official channels from @nielsen.com addresses.Requirements:<ul><li> Bachelor's Degree in Business Admin, Education, Management, or related field or equivalent work experience.</li><li> Professional certifications such as CPTD (Certified Professional in Talent Development), Train-the-Trainer, or similar are a plus.</li><li> A minimum of 2-4 years of experience in training, facilitation, or instructional design.</li><li> Overall experience of 5 to 7 years.</li><li> Experience with LMS platforms, e-learning tools, or training in Customer Service.</li><li> Excellent communication, listening, presentation, and organizational skills.</li><li> Proficiency in MS Office, Google Workspace, etc.</li><li> Strong self-starter attitude with the ability to work independently and proactively.</li><li> Ability to assess employee progress and adapt training methods.</li><li> Familiarity with latest technologies, automation tools, and AI-based training platforms or certifications.</li><li> Ability to foster teamwork and a positive work environment.</li><li> Strong sense of ownership, follow-through, and commitment to timely results.</li><li> Experience working with remote teams.</li><li> High attention to detail and commitment to excellence.</li><li> Excellent written and oral communication skills in relevant languages for the markets supported.</li><li> Occasional travel to client sites, conventions, training locations, etc.</li><li> Video and/or entertainment background (advantageous).</li><li> Project Management background or PMP certification (plus).</li></ul>Benefits:<ul><li> Opportunities for professional development and certifications.</li><li> Potential for remote work and flexible scheduling.</li><li> Participation in training programs and upskilling sessions.</li><li> Engagement with a global, talented team.</li><li> Access to modern LMS and e-learning tools.</li><li> Supportive work environment focused on continuous improvement.</li></ul>

eXelate, A Nielsen Company

Customer Care Trainer Nielsen is seeking a Customer Care Trainer to develop and deliver training programs for Customer Care Specialists globally. At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are presently looking for a Customer Care Trainer to become a member of our Customer Care Team. Training responsibilities include developing and executing training for Customer Care Specialists globally, maintaining and evolving training frameworks, developing training materials.

In this role you will be:
- Build out and maintain a comprehensive Customer Care Training Plan covering all essential topics.
- Conduct New Joiner training, using the training framework and onboarding documents.
- Develop testing frameworks to confirm comprehension, including practice sessions and tests.
- Ensure new hires meet all KPIs and report progress.
- Share regular updates with stakeholders to track development and highlight achievements.
- Contribute to the creation and organization of training frameworks and topics.
- Keep training materials up-to-date, including guides, recorded sessions, and scripts.
- Create recorded training sessions and documents for Customer Care support processes, workflows, and tools.
- Conduct refresher and upskilling sessions for existing team members.
- Assist product managers in developing Level 1 training for product releases.
- Ensure new hires complete training successfully and proactively address comprehension concerns.
- Conduct sales training related to Customer Care work.
- Conduct additional training for other departments as needed.

Qualifications include a Bachelor's Degree in Business Admin, Education, Management, or related field, with certifications like CPTD or Train-the-Trainer being a plus. A minimum of 2-4 years of experience in training, facilitation, or instructional design is preferred, with overall experience of 5 to 7 years. Experience with LMS platforms, e-learning tools, and customer service training is desirable. Excellent communication, organizational skills, and proficiency in MS Office and Google Workspace are required. The role requires a self-starter attitude, ability to work independently, and experience working with remote teams. Occasional travel may be necessary. A background in video/entertainment or project management (PMP) certification is advantageous.

Please be aware of potential scams; Nielsen recruiters will only contact you through official channels from @nielsen.com addresses. Customer Care Trainer AI Engineer eXelate, A Nielsen Company internet ad-targeting advertising analytics big-data computer-software consumer-internet data-analytics data-management-platform digital-marketing enterprise-software enterprises information information-technology marketing services technology

The role involves creating training frameworks, conducting onboarding and refresher sessions, developing training materials, and ensuring new hires meet KPIs. The trainer will also support product training, sales training, and collaborate with remote teams.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are presently looking for a Customer Care Trainer to become a member of our Customer Care Team. Training responsibilities include developing and executing training for Customer Care Specialists globally, maintaining and evolving training frameworks, developing training materials. In this role, you will build out and maintain a comprehensive Customer Care Training Plan covering all essential topics, conduct New Joiner training, develop testing frameworks, ensure new hires meet KPIs, and report progress to stakeholders. You will contribute to the creation of training frameworks, keep training materials up-to-date, create recorded training sessions, and conduct refresher and upskilling sessions. Additionally, you will assist product managers in developing Level 1 training for product releases, conduct sales training related to Customer Care, and provide other training as needed.

The role requires collaboration with various teams, continuous improvement of training processes, and ensuring high standards of training delivery. Occasional travel to client sites, conventions, and training locations is expected. The ideal candidate will have experience in training, facilitation, or instructional design, familiarity with LMS platforms, excellent communication skills, and a proactive, organized approach.

The Nielsen Company is seeking a Customer Care Trainer to develop and deliver training programs for customer care specialists globally.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are presently looking for a Customer Care Trainer to become a member of our Customer Care Team. Training responsibilities include developing and executing training for Customer Care Specialists globally, maintaining and evolving training frameworks, developing training materials. In this role, you will build out and maintain a comprehensive Customer Care Training Plan covering all essential topics, conduct New Joiner training, develop testing frameworks, ensure new hires meet KPIs, and report progress to stakeholders. You will contribute to the creation of training frameworks, keep training materials up-to-date, create recorded training sessions, and conduct refresher and upskilling sessions. Additionally, you will assist product managers in developing Level 1 training for product releases, conduct sales training related to Customer Care, and provide other training as needed.

The role requires collaboration with various teams, continuous improvement of training processes, and ensuring high standards of training delivery. Occasional travel to client sites, conventions, and training locations is expected. The ideal candidate will have experience in training, facilitation, or instructional design, familiarity with LMS platforms, excellent communication skills, and a proactive, organized approach.Requirements:<ul><li> Bachelor's Degree in Business Admin, Education, Management, or related field or equivalent work experience.</li><li> Professional certifications such as CPTD (Certified Professional in Talent Development), Train-the-Trainer, or similar are a plus.</li><li> A minimum of 2-4 years of experience in training, facilitation, or instructional design, with overall experience of 5 to 7 years.</li><li> Experience with LMS platforms, e-learning tools, or training in Customer Service is desirable.</li><li> Excellent communication, listening, presentation, and organizational skills.</li><li> Proficiency in commonly used documentation and presentation tools (e.g., MS Office, Google Workspace).</li><li> Strong self-starter attitude with the ability to work independently and proactively.</li><li> Ability to assess employee progress and adapt training methods accordingly.</li><li> Demonstrated enthusiasm for learning and training, with a commitment to continuous improvement.</li><li> Familiarity with latest technologies, automation tools, and AI-based training platforms or certifications.</li><li> Ability to champion change, foster teamwork, and cultivate a positive and professional work environment.</li><li> Strong sense of ownership, follow-through, and commitment to timely results.</li><li> Experience working with remote teams.</li><li> High attention to detail and a commitment to excellence and high standards.</li><li> Excellent written and oral communication skills in relevant languages for the markets supported.</li><li> Occasional travel to client sites, conventions, training locations, etc.</li><li> Video and/or entertainment background (would be an advantage).</li><li> Project Management background or PMP certification is a plus.</li></ul>Benefits:<ul><li> Opportunities for professional development and certifications.</li><li> Collaborative and dynamic work environment.</li><li> Potential for travel and exposure to global markets.</li><li> Access to advanced training tools and technologies.</li><li> Supportive team culture focused on continuous improvement.</li></ul>

Customer Care Trainer The Nielsen Company is seeking a Customer Care Trainer to develop and deliver training programs for customer care specialists globally. At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are presently looking for a Customer Care Trainer to become a member of our Customer Care Team. Training responsibilities include developing and executing training for Customer Care Specialists globally, maintaining and evolving training frameworks, developing training materials. In this role, you will build out and maintain a comprehensive Customer Care Training Plan covering all essential topics, conduct New Joiner training, develop testing frameworks, ensure new hires meet KPIs, and report progress to stakeholders. You will contribute to the creation of training frameworks, keep training materials up-to-date, create recorded training sessions, and conduct refresher and upskilling sessions. Additionally, you will assist product managers in developing Level 1 training for product releases, conduct sales training related to Customer Care, and provide other training as needed.

The role requires collaboration with various teams, continuous improvement of training processes, and ensuring high standards of training delivery. Occasional travel to client sites, conventions, and training locations is expected. The ideal candidate will have experience in training, facilitation, or instructional design, familiarity with LMS platforms, excellent communication skills, and a proactive, organized approach. Customer Care Trainer AI Engineer eXelate, A Nielsen Company internet ad-targeting advertising analytics big-data computer-software consumer-internet data-analytics data-management-platform digital-marketing enterprise-software enterprises information information-technology marketing services technology

This role involves creating training frameworks, conducting onboarding and refresher sessions, developing training materials, and ensuring new hires meet KPIs. The trainer will also support product training and collaborate with various teams to enhance customer support skills.

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