Wedding Concierge

Minted is a lifestyle brand and design marketplace connecting you with the world's best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market. Minted's mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered. We aim to build a lasting brand representing the most commercially successful design community in the world. Minted was founded by successful serial entrepreneur Mariam Naficy. Minted is located in a beautiful office in downtown San Francisco and is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team. We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model.

You will: Host 30-minute consultations to help customers personalize their design choices and generate revenue. Actively support revenue growth by leveraging soft sales strategies and tactics, ensuring customers feel comfortable throughout the process. Upsell and cross-sell during all consultations in order to help the customer find the best possible stationery and/or decor. Serve as dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted. Answer questions about Minted’s full suite of products and services, customization, and assistance with how to place orders. Collaborate with cross-functional teams when additional support is needed. Document customer interactions thoroughly and accurately in our CRM. Use support tools & training, including our knowledge base to respond to inquiries and ensure our customers’ satisfaction and a high-quality experience. Identify opportunities for improving the customer experience and share those with leadership. Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs. Perform additional duties and projects as assigned by management. You are: Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment. Personable and engaging, building relationships with customers, including cross-selling and up-selling. Able to take direction and quickly learn new procedures, processes, and products. Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals. Technologically adept; familiarity and experience with eCommerce a plus. Able to reliably meet a required flexible/variable hour work schedule including weekends (at least one weekend day is required) based on business needs and adhere to company attendance policy. You have: Strong sales orientation and love for supporting the customer. A calm, professional working environment conducive to a high-touch consultation. Excellent written and verbal communication skills. High attention to detail, organized, and able to follow through. Experience with Salesforce or other CRM software a plus. The ability to appropriately represent the Minted brand on screen with customers. A Bachelor’s degree or equivalent work experience. 2+ years of experience working with customers (preferably at a premium brand). Sales, concierge, or account management experience required.

As a Wedding Concierge, you will host consultations to help customers personalize their design choices and support revenue growth through soft sales strategies.

United States

<p>You will: Host 30-minute consultations to help customers personalize their design choices and generate revenue. Actively support revenue growth by leveraging soft sales strategies and tactics, ensuring customers feel comfortable throughout the process. Upsell and cross-sell during all consultations in order to help the customer find the best possible stationery and/or decor. Serve as dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted. Answer questions about Minted’s full suite of products and services, customization, and assistance with how to place orders. Collaborate with cross-functional teams when additional support is needed. Document customer interactions thoroughly and accurately in our CRM. Use support tools & training, including our knowledge base to respond to inquiries and ensure our customers’ satisfaction and a high-quality experience. Identify opportunities for improving the customer experience and share those with leadership. Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs. Perform additional duties and projects as assigned by management. You are: Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment. Personable and engaging, building relationships with customers, including cross-selling and up-selling. Able to take direction and quickly learn new procedures, processes, and products. Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals. Technologically adept; familiarity and experience with eCommerce a plus. Able to reliably meet a required flexible/variable hour work schedule including weekends (at least one weekend day is required) based on business needs and adhere to company attendance policy. You have: Strong sales orientation and love for supporting the customer. A calm, professional working environment conducive to a high-touch consultation. Excellent written and verbal communication skills. High attention to detail, organized, and able to follow through. Experience with Salesforce or other CRM software a plus. The ability to appropriately represent the Minted brand on screen with customers. A Bachelor’s degree or equivalent work experience. 2+ years of experience working with customers (preferably at a premium brand). Sales, concierge, or account management experience required.</p><p>Requirements:</p><ul><li> Strong sales orientation and love for supporting the customer</li><li> A calm, professional working environment conducive to a high-touch consultation</li><li> Excellent written and verbal communication skills</li><li> High attention to detail, organized, and able to follow through</li><li> Experience with Salesforce or other CRM software a plus</li><li> The ability to appropriately represent the Minted brand on screen with customers</li><li> A Bachelor’s degree or equivalent work experience</li><li> 2+ years of experience working with customers (preferably at a premium brand)</li><li> Sales, concierge, or account management experience required</li></ul>

Minted

Wedding Concierge As a Wedding Concierge, you will host consultations to help customers personalize their design choices and support revenue growth through soft sales strategies. You will: Host 30-minute consultations to help customers personalize their design choices and generate revenue. Actively support revenue growth by leveraging soft sales strategies and tactics, ensuring customers feel comfortable throughout the process. Upsell and cross-sell during all consultations in order to help the customer find the best possible stationery and/or decor. Serve as dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted. Answer questions about Minted’s full suite of products and services, customization, and assistance with how to place orders. Collaborate with cross-functional teams when additional support is needed. Document customer interactions thoroughly and accurately in our CRM. Use support tools & training, including our knowledge base to respond to inquiries and ensure our customers’ satisfaction and a high-quality experience. Identify opportunities for improving the customer experience and share those with leadership. Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs. Perform additional duties and projects as assigned by management. You are: Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment. Personable and engaging, building relationships with customers, including cross-selling and up-selling. Able to take direction and quickly learn new procedures, processes, and products. Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals. Technologically adept; familiarity and experience with eCommerce a plus. Able to reliably meet a required flexible/variable hour work schedule including weekends (at least one weekend day is required) based on business needs and adhere to company attendance policy. You have: Strong sales orientation and love for supporting the customer. A calm, professional working environment conducive to a high-touch consultation. Excellent written and verbal communication skills. High attention to detail, organized, and able to follow through. Experience with Salesforce or other CRM software a plus. The ability to appropriately represent the Minted brand on screen with customers. A Bachelor’s degree or equivalent work experience. 2+ years of experience working with customers (preferably at a premium brand). Sales, concierge, or account management experience required. Wedding Concierge Sales Minted online-and-mail-order-retail design-services e-commerce online-marketplace-platforms art-and-design marketing-services design-challenges art-marketplace design-crowdsourcing artwork-selling-platform community-voting-system art cards communities community consumer-internet consumers crowd-sourcing crowdsourcing design ecommerce flowers gifts graphic-design home-decor information information-technology internet marketplace mass-customization services shopping social-media startup stationery technology

In this role, you will guide customers through Minted's product offerings while upselling and cross-selling to enhance their experience. You will also document customer interactions and collaborate with teams to improve customer satisfaction.

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