Help Desk Supervisor

ProSource is an unrivaled wholesale supplier offering a wide range of first-quality residential and commercial products. From budget-conscious to exceptional luxury, the ProSource product selection is truly inspirational. See for yourself at a local ProSource Showroom. As one of North America's top wholesalers, we boast stunning home improvement showrooms across the U. S. and Canada. There, you'll get an up-close look at our impressive floorcovering selection, featuring carpet, hardwood, laminate, tile, and luxury vinyl tile, as well as our kitchen and bath offerings, including cabinets, countertops, faucets, sinks, and so much more.

Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The Help Desk Supervisor oversees day-to-day operations of a technical help desk for our Office Equipment division. The Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on help desk systems, processes, tools, and the procedures required to document, track and resolve repeated problems and meet operational service level standards. Ensures the latest product and technical updates or policies are available and communicated to the team. Additionally, the Help Desk Supervisor manages the queue and tracks key metrics to ensure sufficient coverage and achievements of standard. Acts as the escalation point for critical issues and facilitates a final resolution. The Help Desk Supervisor oversees a small group characterized by highly transactional or repetitive processes. The role involves supporting customer data processes, providing first-level support for hardware, software, and applications, maintaining documentation, and developing vendor relationships. The position requires a bachelor's degree or equivalent experience in IT, managerial experience in a customer service center, and 3 years' help desk experience with strong customer relationship skills. Physical requirements include sitting, standing, or stooping for long periods. The role offers a base salary and bonus plan based on performance.

Oversees day-to-day operations of a technical help desk, supporting and coaching team members to deliver solutions and meet service standards.

Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The Help Desk Supervisor oversees day-to-day operations of a technical help desk for our Office Equipment division. The Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on help desk systems, processes, tools, and the procedures required to document, track and resolve repeated problems and meet operational service level standards. Ensures the latest product and technical updates or policies are available and communicated to the team. Additionally, the Help Desk Supervisor manages the queue and tracks key metrics to ensure sufficient coverage and achievements of standard. Acts as the escalation point for critical issues and facilitates a final resolution. The Help Desk Supervisor oversees a small group characterized by highly transactional or repetitive processes. The role involves supporting customer data processes, providing first-level support for hardware, software, and applications, maintaining documentation, and developing vendor relationships. The position requires a bachelor's degree or equivalent experience in IT, managerial experience in a customer service center, and 3 years' help desk experience with strong customer relationship skills. Physical requirements include sitting, standing, or stooping for long periods. The role offers a base salary and bonus plan based on performance.Requirements:<ul><li> Bachelor's degree or equivalent experience in Information Technology</li><li> Managerial experience working in a Customer Service Center</li><li> 3 years' experience in a help desk role with outstanding customer relationship, organization, and communication skills</li><li> Full understanding of Data Collective</li></ul>Benefits:<ul><li> Base salary and bonus plan based on performance</li></ul>

ProSource Wholesale

Help Desk Supervisor Oversees day-to-day operations of a technical help desk, supporting and coaching team members to deliver solutions and meet service standards. Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The Help Desk Supervisor oversees day-to-day operations of a technical help desk for our Office Equipment division. The Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on help desk systems, processes, tools, and the procedures required to document, track and resolve repeated problems and meet operational service level standards. Ensures the latest product and technical updates or policies are available and communicated to the team. Additionally, the Help Desk Supervisor manages the queue and tracks key metrics to ensure sufficient coverage and achievements of standard. Acts as the escalation point for critical issues and facilitates a final resolution. The Help Desk Supervisor oversees a small group characterized by highly transactional or repetitive processes. The role involves supporting customer data processes, providing first-level support for hardware, software, and applications, maintaining documentation, and developing vendor relationships. The position requires a bachelor's degree or equivalent experience in IT, managerial experience in a customer service center, and 3 years' help desk experience with strong customer relationship skills. Physical requirements include sitting, standing, or stooping for long periods. The role offers a base salary and bonus plan based on performance. Help Desk Supervisor Operations ProSource Wholesale wholesale bath building-supplies cabinet-hardware cabinets carpet carpet-tile carpeting countertops faucets flooring franchise garden handyman hardwood home home-improvement home-remodeling home-services kitchen kitchen-amp-bath kitchen-bath kitchen-bath-cabinets kitchen-cabinets professional-services shopping sinks sinks-amp-faucets sinks-faucets tile vinyl wholesale-stores wholesale-supplier wholesalers Cincinnati Ohio

The Help Desk Supervisor manages a technical help desk team, ensuring efficient support, documentation, and process improvements. They act as an escalation point and oversee key metrics to maintain service quality.

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