Customer Success Support Associate

Human Interest is a financial technology company specializing in providing affordable and accessible 401(k) retirement plans for small and medium-sized businesses. Their mission is to help employers offer retirement benefits that are easy to manage and help employees save for their future. The company leverages technology to simplify plan administration, compliance, and employee engagement, making retirement planning more inclusive. Human Interest serves thousands of businesses across the United States, positioning itself as a leading provider in the small business retirement market.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth tech company changing the retirement industry. We’ve raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

The Customer Success Support Associate I role focuses on providing support to customers and ensuring their satisfaction with Human Interest's services.

Customer Success Support Associate I

United States

<p>Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth tech company changing the retirement industry. We’ve raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.</p><p>Benefits:</p><ul><li> A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees</li><li> Top-of-the-line health plans, as well as dental and vision insurance</li><li> Generous PTO and parental leave policies</li><li> Lyra - Enhanced Mental Health Support for Employees and dependents</li><li> Carrot - Fertility healthcare and family forming benefits</li><li> Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt</li><li> Monthly work-from-home stipend; annual wellness stipend</li><li> Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech</li><li> Fun online and regional events and celebrations and department and company offsites</li></ul>

Human Interest

Customer Success Support Associate I The Customer Success Support Associate I role focuses on providing support to customers and ensuring their satisfaction with Human Interest's services. Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth tech company changing the retirement industry. We’ve raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others. Customer Success Support Associate Technical Customer Success Manager Human Interest Financial Services Retirement Planning Fintech

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