Integration Technical Program Manager

Cresta Hotels is one of Southern Africa's leading hotel management groups, operating business and resort hotels in Zimbabwe, Botswana and Zambia. Experience the true warmth of African hospitality at Cresta Hotels, where we'll do whatever it takes to make your trip a memorable one. All sixteen Cresta properties have modern and comfortable facilities for both the leisure and the business traveller and are renowned for personalized service and true African luxury. Celebrated leisure hotels in the Group are the Mowana Safari Resort & Spa and Cresta Sprayview in Victoria Falls. Perfectly positioned on the banks of the mighty Chobe River in Botswana the luxurious Mowana Safari Resort & Spa has spectacular river views, with guest rooms tastefully decorated in ethnic style to compliment the natural ambience. Cresta Sprayview Hotel, just 1.4 kilometres from Victoria Falls Rain Forest, is the perfect gateway for adventure seekers exploring the resort town of Victoria Falls, Zimbabwe and its surrounds. Cresta Sprayview was completely remodelled in 2013. Cresta Hotels Portfolio1. Cresta Marang Gardens, Francistown, Botswana2. Cresta Thapama, Francistown, Botswana3. Cresta Lodge Gaborone, Botswana 4. Cresta Presedent, Gaborone, Botswana 5. Cresta Mowana Safari Resort & Spa, Mowana Kasane, Botswana | www.crestamowana.com6. Cresta Rileys, Maun, Botswana 7. Cresta Botswalo, Palapye, Botswana 8. Cresta Bosele, Selebi-Phikwe, Botswana 9. Cresta Golfview, Lusaka, Zambia | www.crestagolfview.com10. Cresta Churchhill Bulowayo Hotel, Bulawayo, Zimbabwe11. Cresta Jameson Harare Hotel, Zimbabwe 12. Cresta Lodge Harare, Zimbabwe | www.crestalodgeharare.com13. Cresta Oasis Harare Hotel, Harare, Zimbabwe 14. Cresta Mahalapye, Mahalapye, Botswana 15. Cresta Jwaneng Hotel, Jwaneng, Botswana 16. Cresta Sprayview Victoria Falls Hotel, Victoria Falls, Zimbabwe | www.crestasprayview.comCresta Hotels website: www.crestahotels.com

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines AI and human intelligence to help contact centers discover customer insights, automate conversations, and empower teams to work smarter and faster. Founded from Stanford AI lab, with leaders including Sebastian Thrun and Ping Wu, Cresta aims to revolutionize the workforce with AI. 

About the role:
We’re seeking a Technical Program Manager with a strong background in enterprise application integration to drive the development and maintenance of our integrations with CCaaS platforms (e.g., Genesys, NICE, Five9, Avaya, Twilio, Salesforce etc.) across messaging/chat, voice, and email channels.

Role Overview:
As an Integration Technical Program Manager, you will oversee the execution and delivery of third-party integrations used across Cresta’s core AI products. You will collaborate closely with engineering, product, solution architecture, partnerships, and customer success teams to deliver seamless integrations that power mission-critical use cases for enterprise customers.

Key Responsibilities:
- Own the integration efforts for CCaaS platforms (messaging/chat, voice, and email), working across real-time agent assist, conversation intelligence, and AI agent products.
- Drive end-to-end efforts including scoping, planning, scheduling, and delivery.
- Define and coordinate API and browser extension-based integrations with third-party systems, ensuring compatibility, scalability, and reliability.
- Collaborate with engineering teams to ensure timely and high-quality delivery of integration features.
- Gather requirements from internal teams and enterprise customers to prioritize integration needs.
- Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements.
- Work with customer-facing teams to support deployment, troubleshooting, and lifecycle management of integrations.
- Monitor integration performance, usage, and health, and drive continuous improvement efforts.
- Maintain strong relationships with external partners and platforms to align on joint technical initiatives.

Qualifications:
- 4–5 years of experience as a Program Manager or Technical Project Manager within a SaaS company.
- Highly desirable if you have prior experience as a software engineer and transitioned to a PM/TPM role.
- Proven experience overseeing and delivering enterprise software integrations, preferably in the contact center, CCaaS, or customer engagement space.
- Strong understanding of API concepts, including REST, webhooks, authentication (OAuth2, JWT), and event-driven architectures.
- Understanding of web browser extensions and ecosystem.
- Experience working with voice and/or email/chat-based communication platforms.
- Excellent technical communication skills—able to collaborate with engineers and explain complex topics to non-technical stakeholders.
- A proactive, systems-oriented mindset—comfortable working with ambiguity and scaling infrastructure-like program components.
- Excellent organizational, communication, and stakeholder management skills.
- Experience working in fast-paced, highly collaborative environments.

Bonus: Experience supporting contact center technologies, AI/ML-based systems, or customer engagement platforms.

Perks & Benefits:
- Medical, dental, and vision plans.
- Paid parental leave.
- Monthly Health & Wellness allowance.
- Work from home office stipend.
- Lunch reimbursement for in-office employees.

Compensation includes base salary, equity, and benefits, with actual salaries based on experience, skillset, and location. Hiring in US and Canada.

Note: All official communications from Cresta will come from the @cresta.ai domain. Be cautious of impersonations.

Cresta is seeking an Integration Technical Program Manager to oversee enterprise application integrations with CCaaS platforms across messaging, voice, and email channels.

United States

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines AI and human intelligence to help contact centers discover customer insights, automate conversations, and empower teams to work smarter and faster. Founded from Stanford AI lab, with leaders including Sebastian Thrun and Ping Wu, Cresta aims to revolutionize the workforce with AI. 

About the role:
We’re seeking a Technical Program Manager with a strong background in enterprise application integration to drive the development and maintenance of our integrations with CCaaS platforms (e.g., Genesys, NICE, Five9, Avaya, Twilio, Salesforce etc.) across messaging/chat, voice, and email channels.

Role Overview:
As an Integration Technical Program Manager, you will oversee the execution and delivery of third-party integrations used across Cresta’s core AI products. You will collaborate closely with engineering, product, solution architecture, partnerships, and customer success teams to deliver seamless integrations that power mission-critical use cases for enterprise customers.

Key Responsibilities:
- Own the integration efforts for CCaaS platforms (messaging/chat, voice, and email), working across real-time agent assist, conversation intelligence, and AI agent products.
- Drive end-to-end efforts including scoping, planning, scheduling, and delivery.
- Define and coordinate API and browser extension-based integrations with third-party systems, ensuring compatibility, scalability, and reliability.
- Collaborate with engineering teams to ensure timely and high-quality delivery of integration features.
- Gather requirements from internal teams and enterprise customers to prioritize integration needs.
- Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements.
- Work with customer-facing teams to support deployment, troubleshooting, and lifecycle management of integrations.
- Monitor integration performance, usage, and health, and drive continuous improvement efforts.
- Maintain strong relationships with external partners and platforms to align on joint technical initiatives.

Qualifications:
- 4–5 years of experience as a Program Manager or Technical Project Manager within a SaaS company.
- Highly desirable if you have prior experience as a software engineer and transitioned to a PM/TPM role.
- Proven experience overseeing and delivering enterprise software integrations, preferably in the contact center, CCaaS, or customer engagement space.
- Strong understanding of API concepts, including REST, webhooks, authentication (OAuth2, JWT), and event-driven architectures.
- Understanding of web browser extensions and ecosystem.
- Experience working with voice and/or email/chat-based communication platforms.
- Excellent technical communication skills—able to collaborate with engineers and explain complex topics to non-technical stakeholders.
- A proactive, systems-oriented mindset—comfortable working with ambiguity and scaling infrastructure-like program components.
- Excellent organizational, communication, and stakeholder management skills.
- Experience working in fast-paced, highly collaborative environments.

Bonus: Experience supporting contact center technologies, AI/ML-based systems, or customer engagement platforms.

Perks & Benefits:
- Medical, dental, and vision plans.
- Paid parental leave.
- Monthly Health & Wellness allowance.
- Work from home office stipend.
- Lunch reimbursement for in-office employees.

Compensation includes base salary, equity, and benefits, with actual salaries based on experience, skillset, and location. Hiring in US and Canada.

Note: All official communications from Cresta will come from the @cresta.ai domain. Be cautious of impersonations.Requirements:<ul><li> 4–5 years of experience as a Program Manager or Technical Project Manager within a SaaS company.</li><li> Prior experience as a software engineer and transitioned to a PM/TPM role is highly desirable.</li><li> Proven experience overseeing and delivering enterprise software integrations, preferably in the contact center, CCaaS, or customer engagement space.</li><li> Strong understanding of API concepts, including REST, webhooks, authentication (OAuth2, JWT), and event-driven architectures.</li><li> Understanding of web browser extensions and ecosystem.</li><li> Experience working with voice and/or email/chat-based communication platforms.</li><li> Excellent technical communication skills—able to collaborate with engineers and explain complex topics to non-technical stakeholders.</li><li> A proactive, systems-oriented mindset—comfortable working with ambiguity and scaling infrastructure-like program components.</li><li> Excellent organizational, communication, and stakeholder management skills.</li><li> Experience working in fast-paced, highly collaborative environments.</li></ul>Benefits:<ul><li> Medical, dental, and vision plans.</li><li> Paid parental leave.</li><li> Monthly Health & Wellness allowance.</li><li> Work from home office stipend.</li><li> Lunch reimbursement for in-office employees.</li></ul>

Welcome to Cresta Hotels

Integration Technical Program Manager Cresta is seeking an Integration Technical Program Manager to oversee enterprise application integrations with CCaaS platforms across messaging, voice, and email channels. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines AI and human intelligence to help contact centers discover customer insights, automate conversations, and empower teams to work smarter and faster. Founded from Stanford AI lab, with leaders including Sebastian Thrun and Ping Wu, Cresta aims to revolutionize the workforce with AI. 

About the role:
We’re seeking a Technical Program Manager with a strong background in enterprise application integration to drive the development and maintenance of our integrations with CCaaS platforms (e.g., Genesys, NICE, Five9, Avaya, Twilio, Salesforce etc.) across messaging/chat, voice, and email channels.

Role Overview:
As an Integration Technical Program Manager, you will oversee the execution and delivery of third-party integrations used across Cresta’s core AI products. You will collaborate closely with engineering, product, solution architecture, partnerships, and customer success teams to deliver seamless integrations that power mission-critical use cases for enterprise customers.

Key Responsibilities:
- Own the integration efforts for CCaaS platforms (messaging/chat, voice, and email), working across real-time agent assist, conversation intelligence, and AI agent products.
- Drive end-to-end efforts including scoping, planning, scheduling, and delivery.
- Define and coordinate API and browser extension-based integrations with third-party systems, ensuring compatibility, scalability, and reliability.
- Collaborate with engineering teams to ensure timely and high-quality delivery of integration features.
- Gather requirements from internal teams and enterprise customers to prioritize integration needs.
- Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements.
- Work with customer-facing teams to support deployment, troubleshooting, and lifecycle management of integrations.
- Monitor integration performance, usage, and health, and drive continuous improvement efforts.
- Maintain strong relationships with external partners and platforms to align on joint technical initiatives.

Qualifications:
- 4–5 years of experience as a Program Manager or Technical Project Manager within a SaaS company.
- Highly desirable if you have prior experience as a software engineer and transitioned to a PM/TPM role.
- Proven experience overseeing and delivering enterprise software integrations, preferably in the contact center, CCaaS, or customer engagement space.
- Strong understanding of API concepts, including REST, webhooks, authentication (OAuth2, JWT), and event-driven architectures.
- Understanding of web browser extensions and ecosystem.
- Experience working with voice and/or email/chat-based communication platforms.
- Excellent technical communication skills—able to collaborate with engineers and explain complex topics to non-technical stakeholders.
- A proactive, systems-oriented mindset—comfortable working with ambiguity and scaling infrastructure-like program components.
- Excellent organizational, communication, and stakeholder management skills.
- Experience working in fast-paced, highly collaborative environments.

Bonus: Experience supporting contact center technologies, AI/ML-based systems, or customer engagement platforms.

Perks & Benefits:
- Medical, dental, and vision plans.
- Paid parental leave.
- Monthly Health & Wellness allowance.
- Work from home office stipend.
- Lunch reimbursement for in-office employees.

Compensation includes base salary, equity, and benefits, with actual salaries based on experience, skillset, and location. Hiring in US and Canada.

Note: All official communications from Cresta will come from the @cresta.ai domain. Be cautious of impersonations. Integration Technical Program Manager Technical Account Manager Welcome to Cresta Hotels hospitality casinos conferencing-facilities golf hotels leisure lodges restaurants spa tourism travel

The role involves managing third-party integrations with CCaaS platforms, collaborating with engineering and customer teams to deliver scalable API and browser extension solutions. It requires technical expertise in APIs, web extensions, and communication platforms, with a focus on enterprise customer success.

Continuous Improvement Project Manager

The Home Chef team is a unique mix of creators, chefs, entrepreneurs, and trailblazers. By combining our diverse backgrounds, distinct talents, and consistent willingness to support one another, we're building new ways to navigate the booming meal kit industry. Our team runs on a spirit of autonomy, trust, and inclusion that allows for quick decisions and inventive thinking. Our organic growth is supported by our employee's constant eagerness to suggest and try new things. It's the same energy, combined with our customer-first mentality, that landed us Built in Chicago's Startup of the Year Moxie award. We're growing quickly, across all departments, locations, and levels. Our extraordinary management team is simultaneously humble and inspiring, taking cues from our CEO who recently was honored as EY's Entrepreneur of the Year. We encourage our employees to go as far as their ambitions take them while we equally strive to create a fun work environment. We know that fun at work doesn't always mean a ping pong table - it can mean collaboration, communication, and creating new ideas and projects with your colleagues. If you're ready to be part of the action, we're ready to connect with you. There are no limits to where we can go together.

The Continuous Improvement Project Manager at Home Chef is responsible for identifying and implementing process improvements across production facilities. The role includes leading project design and execution, developing training materials, updating SOPs, troubleshooting startup issues, and fostering a culture of operational excellence. The position involves data collection and analysis, utilizing KPIs, and creating tools to track and sustain changes. The role requires up to 75% travel and a minimum of a four-year degree, with experience in manufacturing or operational environments, project management, and strong communication skills. The company offers a comprehensive benefits package including health insurance, 401(k), paid time off, and flexible spending accounts. Home Chef emphasizes an inclusive, team-oriented culture and values innovation, ownership, and results.

The Continuous Improvement Project Manager will lead process improvements across Home Chef sites to enhance operational efficiency.

The Continuous Improvement Project Manager at Home Chef is responsible for identifying and implementing process improvements across production facilities. The role includes leading project design and execution, developing training materials, updating SOPs, troubleshooting startup issues, and fostering a culture of operational excellence. The position involves data collection and analysis, utilizing KPIs, and creating tools to track and sustain changes. The role requires up to 75% travel and a minimum of a four-year degree, with experience in manufacturing or operational environments, project management, and strong communication skills. The company offers a comprehensive benefits package including health insurance, 401(k), paid time off, and flexible spending accounts. Home Chef emphasizes an inclusive, team-oriented culture and values innovation, ownership, and results.Benefits:<ul><li> Medical, dental, vision, life and disability insurance available</li><li> Paid holidays, sick time and vacation time</li><li> 401k program</li><li> Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses</li><li> Enter promo code PEOPLE30 for $30 off your first order</li></ul>

Home Chef

Continuous Improvement Project Manager The Continuous Improvement Project Manager will lead process improvements across Home Chef sites to enhance operational efficiency. The Continuous Improvement Project Manager at Home Chef is responsible for identifying and implementing process improvements across production facilities. The role includes leading project design and execution, developing training materials, updating SOPs, troubleshooting startup issues, and fostering a culture of operational excellence. The position involves data collection and analysis, utilizing KPIs, and creating tools to track and sustain changes. The role requires up to 75% travel and a minimum of a four-year degree, with experience in manufacturing or operational environments, project management, and strong communication skills. The company offers a comprehensive benefits package including health insurance, 401(k), paid time off, and flexible spending accounts. Home Chef emphasizes an inclusive, team-oriented culture and values innovation, ownership, and results. Continuous Improvement Project Manager Consultant Home Chef food-and-beverages food-services grocery-retail food-delivery beverage beverages consumer-goods consumer-internet consumers delivery e-commerce food food-delivery-services groceries information-technology internet restaurants services Chicago Illinois

This role involves designing and implementing process improvements, training teams, and analyzing data to optimize operations at Home Chef. It requires up to 75% travel and a background in manufacturing or operations.

Continuous Improvement Project Manager - Greenhouse

The Continuous Improvement Project Manager at Home Chef is responsible for finding and implementing process improvements across multiple sites. Key responsibilities include leading national project design and implementation, collaborating with training teams to develop and deliver SOP updates and training, troubleshooting startup issues, identifying operational efficiencies, and fostering data-driven decision-making. The role involves travel up to 75%, working closely with leadership to resolve process deviations, and championing the Home Chef Operating System to support operational excellence. The position requires a four-year degree, at least 3 years of manufacturing or operational experience, project management skills, strong communication, and analytical abilities. Benefits include health insurance, dental, vision, 401(k), paid holidays, sick leave, vacation, and flexible spending accounts.

The role involves leading process improvements and best practices across Home Chef sites to enhance operational efficiency.

The Continuous Improvement Project Manager at Home Chef is responsible for finding and implementing process improvements across multiple sites. Key responsibilities include leading national project design and implementation, collaborating with training teams to develop and deliver SOP updates and training, troubleshooting startup issues, identifying operational efficiencies, and fostering data-driven decision-making. The role involves travel up to 75%, working closely with leadership to resolve process deviations, and championing the Home Chef Operating System to support operational excellence. The position requires a four-year degree, at least 3 years of manufacturing or operational experience, project management skills, strong communication, and analytical abilities. Benefits include health insurance, dental, vision, 401(k), paid holidays, sick leave, vacation, and flexible spending accounts.Benefits:<ul><li> Medical, dental, vision, life and disability insurance</li><li> Paid holidays, sick time, and vacation time</li><li> 401k program</li><li> Flexible spending accounts for medical, dependent care, parking, or transit expenses</li><li> Experience Home Chef as a customer with promo code PEOPLE30 for $30 off first order</li></ul>

Continuous Improvement Project Manager - Greenhouse The role involves leading process improvements and best practices across Home Chef sites to enhance operational efficiency. The Continuous Improvement Project Manager at Home Chef is responsible for finding and implementing process improvements across multiple sites. Key responsibilities include leading national project design and implementation, collaborating with training teams to develop and deliver SOP updates and training, troubleshooting startup issues, identifying operational efficiencies, and fostering data-driven decision-making. The role involves travel up to 75%, working closely with leadership to resolve process deviations, and championing the Home Chef Operating System to support operational excellence. The position requires a four-year degree, at least 3 years of manufacturing or operational experience, project management skills, strong communication, and analytical abilities. Benefits include health insurance, dental, vision, 401(k), paid holidays, sick leave, vacation, and flexible spending accounts. Continuous Improvement Project Manager - Greenhouse Director Home Chef food-and-beverages food-services grocery-retail food-delivery beverage beverages consumer-goods consumer-internet consumers delivery e-commerce food food-delivery-services groceries information-technology internet restaurants services Chicago Illinois

The Continuous Improvement Project Manager will identify opportunities, design and implement solutions, and train site teams to optimize processes. The position requires up to 75% travel and involves data analysis, project management, and collaboration with various teams.

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