Operations Manager

Kaseya® is the leading provider of complete IT management solutions for Managed Service Providers and small to medium-sized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries. To learn more, please visit www.kaseya.com.EmploymentKaseya is a rapidly growing, private equity-driven career company offering a successful initial trackback in the next few years.

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. We are seeking a customer-centric, quality-driven, and automation-minded Operations Manager to lead a 24x7 remote IT operations team supporting global MSP customers. This role is responsible for team performance, operational governance, customer escalations, case management, RCA ownership, service quality, and continuous improvement. The ideal candidate combines strong people leadership with a solid technical infrastructure background and thrives in a highly collaborative environment. While dedicated Quality Excellence, Automation, and Reporting teams provide specialist support, this leader must champion a Quality-First and Automation-First mindset, leveraging data, insights, and technology to continuously improve customer outcomes and operational efficiency.

The Operations Manager will lead a 24x7 remote IT operations team supporting global MSP customers, focusing on team performance, operational governance, and continuous improvement.

Operations Manager, NOC Services

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. We are seeking a customer-centric, quality-driven, and automation-minded Operations Manager to lead a 24x7 remote IT operations team supporting global MSP customers. This role is responsible for team performance, operational governance, customer escalations, case management, RCA ownership, service quality, and continuous improvement. The ideal candidate combines strong people leadership with a solid technical infrastructure background and thrives in a highly collaborative environment. While dedicated Quality Excellence, Automation, and Reporting teams provide specialist support, this leader must champion a Quality-First and Automation-First mindset, leveraging data, insights, and technology to continuously improve customer outcomes and operational efficiency.Requirements:<ul><li> 8+ years of experience in IT Operations, NOC, Service Desk, Managed Services, or Infrastructure Support.</li><li> 3+ years of people management experience leading technical operations teams.</li><li> Strong technical background in Windows/Wintel infrastructure, Active Directory, Networking, Virtualization, Monitoring, and Incident Management.</li><li> Proven experience managing customer escalations, RCA processes, and operational governance.</li></ul>Benefits:<ul><li> Equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</li></ul>

Kaseya

Operations Manager, NOC Services The Operations Manager will lead a 24x7 remote IT operations team supporting global MSP customers, focusing on team performance, operational governance, and continuous improvement. Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. We are seeking a customer-centric, quality-driven, and automation-minded Operations Manager to lead a 24x7 remote IT operations team supporting global MSP customers. This role is responsible for team performance, operational governance, customer escalations, case management, RCA ownership, service quality, and continuous improvement. The ideal candidate combines strong people leadership with a solid technical infrastructure background and thrives in a highly collaborative environment. While dedicated Quality Excellence, Automation, and Reporting teams provide specialist support, this leader must champion a Quality-First and Automation-First mindset, leveraging data, insights, and technology to continuously improve customer outcomes and operational efficiency. Operations Manager Operations Kaseya it-services-and-it-consulting cloud-computing cybersecurity technology-information-and-internet software-development enterprise-software remote-management-technologies backup big-data compliance computer computer-software cyber-security data-security flash-storage homeland-security information-technology it-automation it-systems-management network-security professional-services psa recovery remote-it-infrastructure-management rmm saas services soc software storage systems-management-software Bangalore

Project Manager

The Project Manager is responsible for planning, coordinating, and executing technology projects that drive organizational efficiency and strategic growth. This role oversees cross-functional initiatives involving cloud, data, software, and platform delivery, ensuring projects are completed on time, within scope, and aligned with company objectives. The ideal candidate brings strong organizational and communication skills, a structured approach to project delivery, and the ability to manage multiple initiatives in a fast-paced environment.

The Security Operations Project Manager oversees technology projects related to security, cloud, data, and software to improve organizational efficiency.

Security Operations Project Manager

United States

The Project Manager is responsible for planning, coordinating, and executing technology projects that drive organizational efficiency and strategic growth. This role oversees cross-functional initiatives involving cloud, data, software, and platform delivery, ensuring projects are completed on time, within scope, and aligned with company objectives. The ideal candidate brings strong organizational and communication skills, a structured approach to project delivery, and the ability to manage multiple initiatives in a fast-paced environment.Requirements:<ul><li> 3+ years of experience in project coordination or management, ideally within a technology or consulting environment.</li><li> Strong analytical, organizational, and interpersonal skills with the ability to manage multiple priorities.</li><li> Exposure to or interest in AI-enabled project management tools.</li><li> Proven ability to communicate effectively with both technical and non-technical stakeholders.</li><li> Bachelor’s degree in Business, Technology, Engineering, or a related field.</li><li> PMP, CSM, or equivalent certifications are preferred.</li></ul>Benefits:<ul><li> Opportunity to work with advanced AI and automation tools.</li><li> Join a fast-growing company with a focus on innovation.</li><li> Collaborative work environment with cross-functional teams.</li><li> Potential for career growth and development.</li></ul>

Security Operations Project Manager The Security Operations Project Manager oversees technology projects related to security, cloud, data, and software to improve organizational efficiency. The Project Manager is responsible for planning, coordinating, and executing technology projects that drive organizational efficiency and strategic growth. This role oversees cross-functional initiatives involving cloud, data, software, and platform delivery, ensuring projects are completed on time, within scope, and aligned with company objectives. The ideal candidate brings strong organizational and communication skills, a structured approach to project delivery, and the ability to manage multiple initiatives in a fast-paced environment. Project Manager IT Support Kaseya it-services-and-it-consulting cloud-computing cybersecurity technology-information-and-internet software-development enterprise-software remote-management-technologies backup big-data compliance computer computer-software cyber-security data-security flash-storage homeland-security information-technology it-automation it-systems-management network-security professional-services psa recovery remote-it-infrastructure-management rmm saas services soc software storage systems-management-software

This role involves planning, coordinating, and executing security and IT projects, ensuring timely delivery and stakeholder alignment. The candidate will leverage AI and automation tools to enhance project outcomes.

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