IT Support Specialist II

The Durst Organization is a prominent real estate company based in New York City, specializing in the development, management, and ownership of commercial and residential properties. Founded in 1915, the company has a long-standing history of shaping the New York skyline with innovative and sustainable building projects. The Durst Organization is committed to environmental stewardship and community engagement, focusing on creating high-quality, energy-efficient spaces. Their portfolio includes office buildings, residential towers, and mixed-use developments, making them a key player in the real estate industry.

The IT Support Specialist II is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The IT Support Specialist II will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms.

Responsibilities include installing and supporting PCs, telephone systems, and peripheral devices; configuring and troubleshooting hardware and software across Windows, iOS, and macOS; managing IT assets with Helpdesk software; resolving hardware, software, and network issues; troubleshooting LAN access; providing after-hours support; conducting onboarding and training; preparing instructional documents and videos; delivering customer service; educating users; handling conference room setups; maintaining documentation; ensuring SLA compliance; attending technical training; and advocating for sustainability practices.

Qualifications include a bachelor’s degree in Computer Science, Information Technology, or related field (preferred), A+ and Network+ certifications (or equivalent), 3-5 years of helpdesk support experience, strong problem-solving and communication skills, expertise in Windows OS and Microsoft 365, proficiency in Active Directory and PowerShell, and ability to work collaboratively.

The IT Support Specialist II provides technical support, troubleshooting, and user assistance across the organization’s IT infrastructure.

The IT Support Specialist II is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The IT Support Specialist II will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms.

Responsibilities include installing and supporting PCs, telephone systems, and peripheral devices; configuring and troubleshooting hardware and software across Windows, iOS, and macOS; managing IT assets with Helpdesk software; resolving hardware, software, and network issues; troubleshooting LAN access; providing after-hours support; conducting onboarding and training; preparing instructional documents and videos; delivering customer service; educating users; handling conference room setups; maintaining documentation; ensuring SLA compliance; attending technical training; and advocating for sustainability practices.

Qualifications include a bachelor’s degree in Computer Science, Information Technology, or related field (preferred), A+ and Network+ certifications (or equivalent), 3-5 years of helpdesk support experience, strong problem-solving and communication skills, expertise in Windows OS and Microsoft 365, proficiency in Active Directory and PowerShell, and ability to work collaboratively.Requirements:<ul><li> Bachelor’s degree in Computer Science, Information Technology, or related field preferred.</li><li> A+ and Network+ certifications (or equivalent experience).</li><li> Minimum 3 - 5 years of IT helpdesk/desktop support and application experience.</li><li> Strong problem-solving, project management and prioritization skills.</li><li> Excellent communication and customer service skills.</li><li> Expertise in PC/Break Fix, Windows OS, and Microsoft 365 cloud environment and tools.</li><li> Proficiency in Active Directory, PowerShell scripting, and basic networking concepts.</li><li> Ability to work collaboratively in a team setting.</li></ul>Benefits:<ul><li> Competitive salary</li><li> Health insurance</li><li> Paid time off (PTO)</li><li> Sick leave</li><li> Training and professional development opportunities</li><li> Sustainability initiatives in IT operations</li></ul>

The Durst Organization

IT Support Specialist II The IT Support Specialist II provides technical support, troubleshooting, and user assistance across the organization’s IT infrastructure. The IT Support Specialist II is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The IT Support Specialist II will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms.

Responsibilities include installing and supporting PCs, telephone systems, and peripheral devices; configuring and troubleshooting hardware and software across Windows, iOS, and macOS; managing IT assets with Helpdesk software; resolving hardware, software, and network issues; troubleshooting LAN access; providing after-hours support; conducting onboarding and training; preparing instructional documents and videos; delivering customer service; educating users; handling conference room setups; maintaining documentation; ensuring SLA compliance; attending technical training; and advocating for sustainability practices.

Qualifications include a bachelor’s degree in Computer Science, Information Technology, or related field (preferred), A+ and Network+ certifications (or equivalent), 3-5 years of helpdesk support experience, strong problem-solving and communication skills, expertise in Windows OS and Microsoft 365, proficiency in Active Directory and PowerShell, and ability to work collaboratively. IT Support Specialist II Architect The Durst Organization Real Estate Property Management Real Estate Development

This role involves configuring and maintaining desktops, laptops, and peripherals, troubleshooting hardware and software issues, and delivering excellent customer service. The position requires collaboration across departments and staying current with industry trends.

IT Support Specialist

Zillow Group, Inc. is a leading online real estate marketplace company that provides consumers with data, inspiration, and knowledge around homes, real estate, and mortgages. Founded in 2006, Zillow operates a suite of real estate and home-related brands that help users buy, sell, rent, and finance homes. The company’s mission is to build the largest, most trusted, and vibrant home-related marketplace in the world, leveraging technology and data to empower consumers and real estate professionals. Zillow Group is known for its innovative tools such as Zestimate, which provides estimated home values, and offers services including home buying, selling, rentals, and mortgage lending.

Support Zillow’s technology infrastructure by providing Tier 1 technical support, managing inventory, and delivering excellent customer service.

Job Description:<ul></ul>Benefits:<ul><li> Competitive salary</li><li> Equity awards based on experience, performance, and location</li><li> Supportive work environment</li><li> Opportunities for growth and development</li></ul>

Zillow Group, Inc.

IT Support Specialist II Support Zillow’s technology infrastructure by providing Tier 1 technical support, managing inventory, and delivering excellent customer service.  IT Support Specialist Architect Zillow Group, Inc. Real Estate Internet Technology Online Marketplace Lenexa-KS-Lakeview Avenue

As an IT Support Specialist, you will troubleshoot hardware and software issues, manage support tickets, and assist with inventory tasks to ensure smooth IT operations. The role involves direct support to employees, maintaining hardware, and documenting processes in a fast-paced environment.

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