Account Manager

Innovative SoftwareAs an International Technology Company, Making Sense offers end-to-end UX-focused software product development. With over 130 professionals working in different offices located in the United States, Argentina and Mexico, we provide Software Services to companies seeking to scale in product innovation. The company has the best of both worlds, the cost benefits of a nearshore model with timely communication & support on site. - Custom product development- Mobile development- Sitecore implementation- App modernizationMaking Sense created landerapp.com a software tool that enables the creation of landing pages in minutes, and Fromdoppler.com, an Email Marketing tool which allows a user to create, send, analyze and optimize Email Marketing campaigns. Some of the most important clients include Rackspace, DELL, AMD, COPsync, FOX Sports, Telmex, Best Buy, Nokia, 3M, Results.com, Intel and Microsoft. Making Sense is part of national and international organizations: - Microsoft Certified Partner - IAOP (International Association of Outsourcing Professionals) - Nearshore Executive Alliance - North San Antonio Chamber - CESSI Argentina, Cámara de Empresas de Software y Servicios informáticos de Argentina (Chamber of Software and IT Services Companies of Argentina) - ATICMA, Asociación de Tecnología e Información y Comunicación de Mar del Plata (Technology, IT and Comunication Association of Mar del Plata)- Associate of Polo IT Buenos Aires

The Customer Success Account Manager (CSAM) at Maki is a key driver of value, impact, and long-term success for clients by ensuring the successful adoption and ROI of MakiPeople’s AI solutions. The role involves collaborating with internal teams, empowering clients, monitoring customer health, and contributing to transforming HR processes with AI-driven innovation. Responsibilities include managing client relationships, driving engagement, identifying expansion opportunities, and supporting customer adoption and growth. The ideal candidate has experience with enterprise accounts, a strong interest in AI and HR tech, excellent communication skills, and proficiency in English. Benefits include comprehensive medical, dental, and vision plans with employer-paid coverage, plus commuter benefits.

The Senior Customer Success Account Manager at Maki is responsible for ensuring client success and driving value through AI solutions in HR tech.

Senior Customer Success Account Manager

The Customer Success Account Manager (CSAM) at Maki is a key driver of value, impact, and long-term success for clients by ensuring the successful adoption and ROI of MakiPeople’s AI solutions. The role involves collaborating with internal teams, empowering clients, monitoring customer health, and contributing to transforming HR processes with AI-driven innovation. Responsibilities include managing client relationships, driving engagement, identifying expansion opportunities, and supporting customer adoption and growth. The ideal candidate has experience with enterprise accounts, a strong interest in AI and HR tech, excellent communication skills, and proficiency in English. Benefits include comprehensive medical, dental, and vision plans with employer-paid coverage, plus commuter benefits.Requirements:<ul><li> Experience working with enterprise accounts in a fast-growing startup or B2B SaaS environment</li><li> Strong interest in AI and HR technology; knowledge of HR ecosystem is a plus</li><li> Analytical mindset with ability to interpret data and make strategic decisions</li><li> Proactive attitude and entrepreneurial mindset</li><li> Excellent customer service and communication skills, with ability to build relationships with top management</li><li> Ability to manage multiple projects in a fast-paced environment</li><li> Advanced English proficiency; bilingual in French is a plus</li></ul>Benefits:<ul><li> Medical, Dental, and Vision plans with 100% employer-paid coverage for employees</li><li> Full or heavily subsidized coverage for employees' children</li><li> Dental and vision care at no cost to employees</li><li> Commuter Benefits to facilitate daily travel</li></ul>

Making Sense

Senior Customer Success Account Manager The Senior Customer Success Account Manager at Maki is responsible for ensuring client success and driving value through AI solutions in HR tech. The Customer Success Account Manager (CSAM) at Maki is a key driver of value, impact, and long-term success for clients by ensuring the successful adoption and ROI of MakiPeople’s AI solutions. The role involves collaborating with internal teams, empowering clients, monitoring customer health, and contributing to transforming HR processes with AI-driven innovation. Responsibilities include managing client relationships, driving engagement, identifying expansion opportunities, and supporting customer adoption and growth. The ideal candidate has experience with enterprise accounts, a strong interest in AI and HR tech, excellent communication skills, and proficiency in English. Benefits include comprehensive medical, dental, and vision plans with employer-paid coverage, plus commuter benefits. Account Manager Account Executive Making Sense information-technology-and-services advertising analytics b2b business-intelligence cloud-computing computer-programming computer-software custom-software-development data-processing data-science digital-marketing digital-transformation enterprise-applications enterprise-software enterprises fitness health health-care health-care-information-technology hospital information-technology internet it-consulting it-services maintenance marketing mobile mobile-applications mobile-apps outsourcing product-development product-development-services qa services software web-development wellness agtech android angular government-agency ios java mysql nonprofit partnership privately-held product-management public-company react-native software-engineering testing ux-design New York City New York

This role involves managing client relationships, driving adoption of Maki’s platform, and supporting growth initiatives. The candidate will work closely with internal teams to deliver measurable ROI and ensure customer satisfaction.

The role involves managing customer relationships, driving adoption of Maki's AI solutions, and ensuring clients achieve measurable ROI.

Job Description:<ul></ul>Benefits:<ul><li> Diversity and inclusion initiatives</li><li> Opportunities for professional growth</li><li> Collaborative team environment</li><li> Supportive company culture</li><li> Remote work flexibility</li><li> Training and development programs</li></ul>

Senior Customer Success Account Manager The role involves managing customer relationships, driving adoption of Maki's AI solutions, and ensuring clients achieve measurable ROI.  Senior Customer Success Account Manager Account Executive Making Sense information-technology-and-services advertising analytics b2b business-intelligence cloud-computing computer-programming computer-software custom-software-development data-processing data-science digital-marketing digital-transformation enterprise-applications enterprise-software enterprises fitness health health-care health-care-information-technology hospital information-technology internet it-consulting it-services maintenance marketing mobile mobile-applications mobile-apps outsourcing product-development product-development-services qa services software web-development wellness agtech android angular government-agency ios java mysql nonprofit partnership privately-held product-management public-company react-native software-engineering testing ux-design Paris

As a Senior Customer Success Account Manager at Maki, you will be responsible for fostering client success through strategic engagement, onboarding, and expansion efforts, primarily supporting French-speaking clients in the EMEA region. You will act as a trusted advisor, ensuring clients maximize value from Maki's AI-driven HR solutions.

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