Product Support Community Leader

Rockwell Automation is a global leader in industrial automation and digital transformation, providing innovative solutions that help manufacturers and industries improve productivity and sustainability. Founded in 1903, the company offers a broad portfolio of products and services including control systems, industrial software, and connected services that enable smart manufacturing. Rockwell Automation's mission is to make the world more productive and sustainable by integrating control and information across enterprises. With a strong focus on innovation and customer-centric solutions, it serves a wide range of industries including automotive, oil and gas, food and beverage, and life sciences.

Rockwell Automation is seeking a dynamic MSS Community Manager to expand the PLEX Community across all MSS capabilities. The role involves engaging with end users, partners, and distributors through an online platform, leading community support initiatives, content strategy, event planning, and analytics. The position requires collaboration with marketing and support teams, managing community tools, and fostering a safe, engaging environment. The ideal candidate will have experience in customer-facing roles, project leadership, and community engagement, with a focus on driving customer success and support excellence.

Lead and manage the online community platform for Rockwell Automation's Managed and Support Services, engaging with users and stakeholders to enhance support and collaboration.

United States

Rockwell Automation is seeking a dynamic MSS Community Manager to expand the PLEX Community across all MSS capabilities. The role involves engaging with end users, partners, and distributors through an online platform, leading community support initiatives, content strategy, event planning, and analytics. The position requires collaboration with marketing and support teams, managing community tools, and fostering a safe, engaging environment. The ideal candidate will have experience in customer-facing roles, project leadership, and community engagement, with a focus on driving customer success and support excellence.Requirements:<ul><li> Bachelor's degree</li><li> Legal authorization to work in the U.S.</li><li> Ability to travel up to 20% of the time</li><li> 5+ years of experience in customer-facing support, product marketing, advocacy, or sales enablement</li><li> Experience leading projects through collaboration</li></ul>Benefits:<ul><li> Health Insurance including Medical, Dental and Vision</li><li> 401k</li><li> Paid Time off</li><li> Parental and Caregiver Leave</li><li> Flexible Work Schedule</li></ul>

Rockwell Automation

Product Support Community Leader Lead and manage the online community platform for Rockwell Automation's Managed and Support Services, engaging with users and stakeholders to enhance support and collaboration. Rockwell Automation is seeking a dynamic MSS Community Manager to expand the PLEX Community across all MSS capabilities. The role involves engaging with end users, partners, and distributors through an online platform, leading community support initiatives, content strategy, event planning, and analytics. The position requires collaboration with marketing and support teams, managing community tools, and fostering a safe, engaging environment. The ideal candidate will have experience in customer-facing roles, project leadership, and community engagement, with a focus on driving customer success and support excellence. Product Support Community Leader Community Manager Rockwell Automation Industrial Automation Manufacturing Engineering Technology

This role involves developing community strategies, managing content, organizing events, and analyzing community metrics to improve customer engagement. The leader will work in a hybrid schedule, primarily in Milwaukee, WI or other Rockwell locations.

Rockwell Automation is a global technology leader focused on helping manufacturers become more productive, sustainable, and agile. The Product Support Community Leader will be responsible for expanding and managing the online community platform, engaging with end users, distributors, and partners, and driving community support initiatives. Key responsibilities include executing support roadmaps, monitoring community metrics, managing content and events, and fostering peer-to-peer support. The role requires collaboration with marketing and support teams, developing strategies for community growth, and ensuring a safe, engaging environment. The position offers a hybrid work schedule, with responsibilities including analytics, moderation, content strategy, and event planning.

Lead and manage the community support platform for Rockwell Automation's Managed and Support Services, engaging with users and partners to enhance support and collaboration.

Rockwell Automation is a global technology leader focused on helping manufacturers become more productive, sustainable, and agile. The Product Support Community Leader will be responsible for expanding and managing the online community platform, engaging with end users, distributors, and partners, and driving community support initiatives. Key responsibilities include executing support roadmaps, monitoring community metrics, managing content and events, and fostering peer-to-peer support. The role requires collaboration with marketing and support teams, developing strategies for community growth, and ensuring a safe, engaging environment. The position offers a hybrid work schedule, with responsibilities including analytics, moderation, content strategy, and event planning.Requirements:<ul><li> Bachelor's degree</li><li> Legal authorization to work in the U.S.</li><li> Ability to travel up to 20% of the time</li><li> 5+ years of experience in customer-facing support roles</li><li> 5+ years in product marketing, advocacy, customer success, or sales enablement</li><li> Experience leading projects through collaboration</li></ul>Benefits:<ul><li> Health Insurance including Medical, Dental and Vision</li><li> 401k</li><li> Paid Time off</li><li> Parental and Caregiver Leave</li><li> Flexible Work Schedule</li></ul>

Product Support Community Leader Lead and manage the community support platform for Rockwell Automation's Managed and Support Services, engaging with users and partners to enhance support and collaboration. Rockwell Automation is a global technology leader focused on helping manufacturers become more productive, sustainable, and agile. The Product Support Community Leader will be responsible for expanding and managing the online community platform, engaging with end users, distributors, and partners, and driving community support initiatives. Key responsibilities include executing support roadmaps, monitoring community metrics, managing content and events, and fostering peer-to-peer support. The role requires collaboration with marketing and support teams, developing strategies for community growth, and ensuring a safe, engaging environment. The position offers a hybrid work schedule, with responsibilities including analytics, moderation, content strategy, and event planning. Product Support Community Leader Community Manager Rockwell Automation Industrial Automation Manufacturing Engineering Technology Milwaukee

This role involves overseeing the community platform, developing content strategies, organizing events, and analyzing community metrics to improve customer engagement and support. The leader will work in a hybrid schedule based in Milwaukee, WI or other Rockwell locations.

Lead and manage the online community platform to support Rockwell Automation's customers, partners, and users, focusing on engagement, content, and support strategies.

Job Description:<ul></ul>Benefits:<ul><li> Health Insurance including Medical, Dental and Vision</li><li> 401k</li><li> Paid Time off</li><li> Parental and Caregiver Leave</li><li> Flexible Work Schedule</li></ul>

Product Support Community Leader Lead and manage the online community platform to support Rockwell Automation's customers, partners, and users, focusing on engagement, content, and support strategies.  Product Support Community Leader Community Manager Rockwell Automation Industrial Automation Manufacturing Engineering Technology Milwaukee

This role involves developing community support initiatives, managing content and events, analyzing community metrics, and collaborating with cross-functional teams to enhance customer engagement and support. The position offers a hybrid work schedule based in Milwaukee or other Rockwell locations.

Technology Architect - Power Control

罗克韦尔自动化是一家全球技术领导者，致力于帮助全球制造商提高生产力、可持续性和敏捷性。我们拥有 28,000 多名员工，每天都在让世界变得更美好，我们知道我们有一些特别之处。我们的客户是帮助养活世界、在全球范围内提供拯救生命的药物并专注于清洁水和绿色交通的出色公司，我们的员工是充满活力的问题解决者，他们为我们所做的工作如何让世界变得更美好而感到自豪。 我们欢迎所有正在寻找一个地方来发挥最佳工作的创客、前瞻性思想家和问题解决者。如果那是您，我们很乐意让您加入我们！ 职位描述 As a Technology Architect you will be a subject matter expert for the Power Control product range, supporting all EMEA technical resources with complex requests within this technology stream. You will be the “go to” person for all in-depth product related queries. These queries will occur both pre- and post-sales. You will support the Power Control product range within its architecture. This support will start from pre-launch (NPI) and continue all through its entire lifecycle. You will report to the Technology Architect Manager, and have a hybrid working schedule. Your Responsibilities: Provide subject matter expertise to sellers, Domain Experts and other technical roles in opportunity pursuits or complex projects with customers and take lead if beneficial. Co-operate with the sales team in promoting new products or technologies to customers with presentations, demonstrations, proof of concepts, performance test or similar activities expressing outcome-based messaging and assure confidence. In collaboration with business leads, drive all technology related activities around introducing a new product or technology into the market; includes leading the early adopter program and supporting the technical community with new domain expertise. Be the regional escalation path for Tech Support and Field Service on post-sales product or application issues, working with customer quality on issue resolution. Promote technical enablement through creation of collateral like Master Classes, development of tools and execution of product update calls. Support EMEA-based events, focused on the role-based activities as Subject Matter Expert. Collaborate on global/regional level with peers, driving the value of the assigned portfolio. The Essentials - You Will Have: Bachelor's degree in engineering or equivalent experience 5+ years experience in Power Control range of products/applications Experience communicating product benefits appropriate for each prospect Experience investigating and presenting advanced application solutions Willingness to travel up to 70% The Preferred - You Might Also Have: Experience leading pre- and post-sale projects of advanced scope and complexity Understanding of wide range of industrial automation product applications (including techniques, requirements) What We Offer: Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Employee Assistance Program Personalized wellbeing programs through our OnTrack program ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-RG1 罗克韦尔自动化的混合政策规定，员工应至少在周一、周二和周四在罗克韦尔工厂工作，除非他们在办公室外有业务义务。 Rockwell Automation，Inc.（纽约证券交易所：ROK）是工业自动化和数字化转型领域的一家全球领先企业。我们将人们的想象力与技术的潜力结合，以拓展人类的潜能，使世界变得更加多产和可持续。Rockwell Automation 的总部位于威斯康星州密尔沃基 (Milwaukee)，拥有大约 23,000 位问题解决者，专门为 100 多个国家/地区的客户服务。如需详细了解我们如何在工业企业中实施 The Connected Enterprise， 请访问 www.rockwellautomation.com。

The role involves providing expert support and technical leadership for the Power Control product range within industrial automation, supporting sales, product lifecycle, and customer solutions.

Belgium

罗克韦尔自动化是一家全球技术领导者，致力于帮助全球制造商提高生产力、可持续性和敏捷性。我们拥有 28,000 多名员工，每天都在让世界变得更美好，我们知道我们有一些特别之处。我们的客户是帮助养活世界、在全球范围内提供拯救生命的药物并专注于清洁水和绿色交通的出色公司，我们的员工是充满活力的问题解决者，他们为我们所做的工作如何让世界变得更美好而感到自豪。 我们欢迎所有正在寻找一个地方来发挥最佳工作的创客、前瞻性思想家和问题解决者。如果那是您，我们很乐意让您加入我们！ 职位描述 As a Technology Architect you will be a subject matter expert for the Power Control product range, supporting all EMEA technical resources with complex requests within this technology stream. You will be the “go to” person for all in-depth product related queries. These queries will occur both pre- and post-sales. You will support the Power Control product range within its architecture. This support will start from pre-launch (NPI) and continue all through its entire lifecycle. You will report to the Technology Architect Manager, and have a hybrid working schedule. Your Responsibilities: Provide subject matter expertise to sellers, Domain Experts and other technical roles in opportunity pursuits or complex projects with customers and take lead if beneficial. Co-operate with the sales team in promoting new products or technologies to customers with presentations, demonstrations, proof of concepts, performance test or similar activities expressing outcome-based messaging and assure confidence. In collaboration with business leads, drive all technology related activities around introducing a new product or technology into the market; includes leading the early adopter program and supporting the technical community with new domain expertise. Be the regional escalation path for Tech Support and Field Service on post-sales product or application issues, working with customer quality on issue resolution. Promote technical enablement through creation of collateral like Master Classes, development of tools and execution of product update calls. Support EMEA-based events, focused on the role-based activities as Subject Matter Expert. Collaborate on global/regional level with peers, driving the value of the assigned portfolio. The Essentials - You Will Have: Bachelor's degree in engineering or equivalent experience 5+ years experience in Power Control range of products/applications Experience communicating product benefits appropriate for each prospect Experience investigating and presenting advanced application solutions Willingness to travel up to 70% The Preferred - You Might Also Have: Experience leading pre- and post-sale projects of advanced scope and complexity Understanding of wide range of industrial automation product applications (including techniques, requirements) What We Offer: Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Employee Assistance Program Personalized wellbeing programs through our OnTrack program ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-RG1 罗克韦尔自动化的混合政策规定，员工应至少在周一、周二和周四在罗克韦尔工厂工作，除非他们在办公室外有业务义务。 Rockwell Automation，Inc.（纽约证券交易所：ROK）是工业自动化和数字化转型领域的一家全球领先企业。我们将人们的想象力与技术的潜力结合，以拓展人类的潜能，使世界变得更加多产和可持续。Rockwell Automation 的总部位于威斯康星州密尔沃基 (Milwaukee)，拥有大约 23,000 位问题解决者，专门为 100 多个国家/地区的客户服务。如需详细了解我们如何在工业企业中实施 The Connected Enterprise， 请访问 www.rockwellautomation.com。Benefits:<ul><li> Comprehensive mindfulness programs with a premium membership to Calm</li><li> Employee Assistance Program</li><li> Personalized wellbeing programs through our OnTrack program</li><li> Other local benefits</li></ul>

Technology Architect - Power Control The role involves providing expert support and technical leadership for the Power Control product range within industrial automation, supporting sales, product lifecycle, and customer solutions. 罗克韦尔自动化是一家全球技术领导者，致力于帮助全球制造商提高生产力、可持续性和敏捷性。我们拥有 28,000 多名员工，每天都在让世界变得更美好，我们知道我们有一些特别之处。我们的客户是帮助养活世界、在全球范围内提供拯救生命的药物并专注于清洁水和绿色交通的出色公司，我们的员工是充满活力的问题解决者，他们为我们所做的工作如何让世界变得更美好而感到自豪。 我们欢迎所有正在寻找一个地方来发挥最佳工作的创客、前瞻性思想家和问题解决者。如果那是您，我们很乐意让您加入我们！ 职位描述 As a Technology Architect you will be a subject matter expert for the Power Control product range, supporting all EMEA technical resources with complex requests within this technology stream. You will be the “go to” person for all in-depth product related queries. These queries will occur both pre- and post-sales. You will support the Power Control product range within its architecture. This support will start from pre-launch (NPI) and continue all through its entire lifecycle. You will report to the Technology Architect Manager, and have a hybrid working schedule. Your Responsibilities: Provide subject matter expertise to sellers, Domain Experts and other technical roles in opportunity pursuits or complex projects with customers and take lead if beneficial. Co-operate with the sales team in promoting new products or technologies to customers with presentations, demonstrations, proof of concepts, performance test or similar activities expressing outcome-based messaging and assure confidence. In collaboration with business leads, drive all technology related activities around introducing a new product or technology into the market; includes leading the early adopter program and supporting the technical community with new domain expertise. Be the regional escalation path for Tech Support and Field Service on post-sales product or application issues, working with customer quality on issue resolution. Promote technical enablement through creation of collateral like Master Classes, development of tools and execution of product update calls. Support EMEA-based events, focused on the role-based activities as Subject Matter Expert. Collaborate on global/regional level with peers, driving the value of the assigned portfolio. The Essentials - You Will Have: Bachelor's degree in engineering or equivalent experience 5+ years experience in Power Control range of products/applications Experience communicating product benefits appropriate for each prospect Experience investigating and presenting advanced application solutions Willingness to travel up to 70% The Preferred - You Might Also Have: Experience leading pre- and post-sale projects of advanced scope and complexity Understanding of wide range of industrial automation product applications (including techniques, requirements) What We Offer: Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Employee Assistance Program Personalized wellbeing programs through our OnTrack program ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-RG1 罗克韦尔自动化的混合政策规定，员工应至少在周一、周二和周四在罗克韦尔工厂工作，除非他们在办公室外有业务义务。 Rockwell Automation，Inc.（纽约证券交易所：ROK）是工业自动化和数字化转型领域的一家全球领先企业。我们将人们的想象力与技术的潜力结合，以拓展人类的潜能，使世界变得更加多产和可持续。Rockwell Automation 的总部位于威斯康星州密尔沃基 (Milwaukee)，拥有大约 23,000 位问题解决者，专门为 100 多个国家/地区的客户服务。如需详细了解我们如何在工业企业中实施 The Connected Enterprise， 请访问 www.rockwellautomation.com。 Technology Architect - Power Control Architect Rockwell Automation Industrial Automation Manufacturing Engineering Technology Brussels

As a Technology Architect, you will be a subject matter expert supporting Power Control products across EMEA, engaging in pre- and post-sales activities, and driving technical initiatives. The role includes collaboration with sales, technical support, and global teams, with a hybrid work schedule and significant travel.

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