Commercial Services Representative

From start-up to market leader, PointClickCare's innovative cloud-based technology is advancing the senior care industry, and making a true impact on people's lives. Recently named one of Deloitte's fastest growing technology companies and Canada's best managed companies, PointClickCare provides so many opportunities and a great culture for employees.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. The Commercial Services team supports Marketplace quoting, product corrections, cancellations, and day-to-day Customer Success requests, ensuring customer contract and case changes are executed accurately and in alignment with pricing, policy, and contractual standards. The team partners closely with Marketplace Strategy, Sales, Finance, Legal, and Customer Success, and offers exposure to multiple areas of the business. Team members work remotely or hybrid, with the Head Office located in Mississauga. The Commercial Services Rep supports the accurate execution of Marketplace quotes, product corrections, cancellations, and Shared Services case requests. This role follows established processes and tooling in Salesforce and RCA to process day-to-day quoting and customer service transactions, escalating non-standard or ambiguous scenarios to senior team members. This is a 6 month contract position. Approximate dates: September 7, 2026 -March 5, 2027. Key Responsibilities include creating, reviewing, and processing Marketplace quotes, ensuring accuracy of pricing terms, contractual details, and effective dates; processing product correction and cancellation quotes according to established policy and procedures; validating quote and billing details prior to execution to help prevent downstream errors; escalating ambiguous or non-standard quoting scenarios to senior specialists; processing and resolving day-to-day requests from Shared Services queue in a timely and accurate manner; supporting case routing, data validation, and use of AI-enabled tools to improve workflow efficiency; maintaining accurate records and documentation in Salesforce and related systems; partnering with Senior Specialists within the Commercial Services team to support Marketplace and Customer Success teams; responding to routine questions from Customer Success on case status; supporting coverage across Marketplace quoting and Shared Services requests as needed; following standardized processes and documentation for Marketplace quoting and Shared Services workflows; identifying and flagging recurring issues or discrepancies to Senior Specialists for resolution; and participating in training and continuous learning to build proficiency across Commercial Services functions.

The Commercial Services Representative supports the accurate execution of Marketplace quotes, product corrections, cancellations, and Shared Services case requests.

(US) Commercial Services Representative (6 month contract)

United States

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. The Commercial Services team supports Marketplace quoting, product corrections, cancellations, and day-to-day Customer Success requests, ensuring customer contract and case changes are executed accurately and in alignment with pricing, policy, and contractual standards. The team partners closely with Marketplace Strategy, Sales, Finance, Legal, and Customer Success, and offers exposure to multiple areas of the business. Team members work remotely or hybrid, with the Head Office located in Mississauga. The Commercial Services Rep supports the accurate execution of Marketplace quotes, product corrections, cancellations, and Shared Services case requests. This role follows established processes and tooling in Salesforce and RCA to process day-to-day quoting and customer service transactions, escalating non-standard or ambiguous scenarios to senior team members. This is a 6 month contract position. Approximate dates: September 7, 2026 -March 5, 2027. Key Responsibilities include creating, reviewing, and processing Marketplace quotes, ensuring accuracy of pricing terms, contractual details, and effective dates; processing product correction and cancellation quotes according to established policy and procedures; validating quote and billing details prior to execution to help prevent downstream errors; escalating ambiguous or non-standard quoting scenarios to senior specialists; processing and resolving day-to-day requests from Shared Services queue in a timely and accurate manner; supporting case routing, data validation, and use of AI-enabled tools to improve workflow efficiency; maintaining accurate records and documentation in Salesforce and related systems; partnering with Senior Specialists within the Commercial Services team to support Marketplace and Customer Success teams; responding to routine questions from Customer Success on case status; supporting coverage across Marketplace quoting and Shared Services requests as needed; following standardized processes and documentation for Marketplace quoting and Shared Services workflows; identifying and flagging recurring issues or discrepancies to Senior Specialists for resolution; and participating in training and continuous learning to build proficiency across Commercial Services functions.Requirements:<ul><li> Associate's degree or equivalent combination of education and experience in business, finance, or a related field</li><li> Strong attention to detail and accuracy in a fast-paced environment</li><li> Strong written and verbal communication skills</li><li> Proficiency with Microsoft Excel and Office</li><li> Ability to manage multiple tasks and prioritize competing demands</li><li> Comfortable working with ambiguity and adapting to change in a growing business</li><li> Bachelor's degree or equivalent combination of education and experience in business, finance, or a related field (preferred)</li><li> Experience with Salesforce or similar CRM/case management tools (preferred)</li><li> Exposure to subscription billing, quoting, or contract administration (preferred)</li><li> Familiarity with SaaS or subscription-based business models (preferred)</li><li> Interest in AI-enabled tools and process automation (preferred)</li></ul>Benefits:<ul><li> Base salary is one of the many components that make up our total rewards package.</li><li> The US base hourly range for this position is $30-$34, non-overtime eligible.</li><li> Salary ranges are determined by job and level.</li><li> Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.</li></ul>

PointClickCare

(US) Commercial Services Representative (6 month contract) The Commercial Services Representative supports the accurate execution of Marketplace quotes, product corrections, cancellations, and Shared Services case requests. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. The Commercial Services team supports Marketplace quoting, product corrections, cancellations, and day-to-day Customer Success requests, ensuring customer contract and case changes are executed accurately and in alignment with pricing, policy, and contractual standards. The team partners closely with Marketplace Strategy, Sales, Finance, Legal, and Customer Success, and offers exposure to multiple areas of the business. Team members work remotely or hybrid, with the Head Office located in Mississauga. The Commercial Services Rep supports the accurate execution of Marketplace quotes, product corrections, cancellations, and Shared Services case requests. This role follows established processes and tooling in Salesforce and RCA to process day-to-day quoting and customer service transactions, escalating non-standard or ambiguous scenarios to senior team members. This is a 6 month contract position. Approximate dates: September 7, 2026 -March 5, 2027. Key Responsibilities include creating, reviewing, and processing Marketplace quotes, ensuring accuracy of pricing terms, contractual details, and effective dates; processing product correction and cancellation quotes according to established policy and procedures; validating quote and billing details prior to execution to help prevent downstream errors; escalating ambiguous or non-standard quoting scenarios to senior specialists; processing and resolving day-to-day requests from Shared Services queue in a timely and accurate manner; supporting case routing, data validation, and use of AI-enabled tools to improve workflow efficiency; maintaining accurate records and documentation in Salesforce and related systems; partnering with Senior Specialists within the Commercial Services team to support Marketplace and Customer Success teams; responding to routine questions from Customer Success on case status; supporting coverage across Marketplace quoting and Shared Services requests as needed; following standardized processes and documentation for Marketplace quoting and Shared Services workflows; identifying and flagging recurring issues or discrepancies to Senior Specialists for resolution; and participating in training and continuous learning to build proficiency across Commercial Services functions. Commercial Services Representative Vice President PointClickCare health-and-human-services hospitals-and-health-care long-term-care enterprise-software cloud-computing it-services-and-it-consulting computer-software consumer-internet consumers ehr elder-care electronic-health-records emar emr enterprises fitness health health-care health-care-information-technology health-information-platform hospital information-technology internet longterm-care nursing-homes point-of-care saas services software web-browsers wellness

(US) Sales Development Representative

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on LinkedIn.

Travel to Office expectations:
- For Remote Roles: There will be in-office events requiring travel to Mississauga and/or Salt Lake City, including onboarding and team meetings.
- For Hybrid Roles: Reside within commuting distance to the specified office, with regular in-office events.

**Meet the Role:**
As a Sales Development Representative (SDR), you will build new sales pipelines by attracting and qualifying prospects evaluating electronic health record products. You will generate leads, collaborate on targeted campaigns, and support revenue growth. You will receive top-notch training on PointClickCare solutions and sales methodologies.

**Meet the Team:**
You will report to the SDR Manager, work alongside SDRs and Account Executives, and have support from a dedicated SDR Program Manager for coaching and mentorship. The leadership style is enabling, focusing on individual success.

**What you'll be doing day to day:**
- Generate opportunities for AE’s
- Develop territory and account planning strategies
- Engage prospects to understand their needs and set discovery calls
- Use CRM to track progress and document customer info
- Conduct research to increase wallet share
- Contribute to booking and revenue targets
- Be the first contact point for prospects
- Implement account-based campaigns in collaboration with marketing and sales

**About You:**
- Goal-oriented, driven, positive
- Passionate about sales and understanding businesses
- Resilient to rejection
- Strong communicator
- Reliable and accountable
- Skilled at building relationships
- Organized and strategic
- Eager to develop professionally
- Creative problem-solver
- Some entry-level sales experience
- Post-secondary degree or college diploma
- Experience with CRM systems (preferably Salesforce)

**Salary Range:**
$74,000 - $76,500 per year, including base salary and commissions, plus benefits.

**Benefits & Perks:**
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition and more!

PointClickCare is committed to equal employment opportunity and welcomes applications from all qualified individuals. Accommodations are available upon request.

When applying, your information is processed in accordance with Lever’s Privacy Policy. For questions or accommodations, contact recruitment@pointclickcare.com.

The Sales Development Representative (SDR) at PointClickCare is responsible for generating and qualifying sales leads to support business growth in the healthcare technology sector.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on LinkedIn.

Travel to Office expectations:
- For Remote Roles: There will be in-office events requiring travel to Mississauga and/or Salt Lake City, including onboarding and team meetings.
- For Hybrid Roles: Reside within commuting distance to the specified office, with regular in-office events.

**Meet the Role:**
As a Sales Development Representative (SDR), you will build new sales pipelines by attracting and qualifying prospects evaluating electronic health record products. You will generate leads, collaborate on targeted campaigns, and support revenue growth. You will receive top-notch training on PointClickCare solutions and sales methodologies.

**Meet the Team:**
You will report to the SDR Manager, work alongside SDRs and Account Executives, and have support from a dedicated SDR Program Manager for coaching and mentorship. The leadership style is enabling, focusing on individual success.

**What you'll be doing day to day:**
- Generate opportunities for AE’s
- Develop territory and account planning strategies
- Engage prospects to understand their needs and set discovery calls
- Use CRM to track progress and document customer info
- Conduct research to increase wallet share
- Contribute to booking and revenue targets
- Be the first contact point for prospects
- Implement account-based campaigns in collaboration with marketing and sales

**About You:**
- Goal-oriented, driven, positive
- Passionate about sales and understanding businesses
- Resilient to rejection
- Strong communicator
- Reliable and accountable
- Skilled at building relationships
- Organized and strategic
- Eager to develop professionally
- Creative problem-solver
- Some entry-level sales experience
- Post-secondary degree or college diploma
- Experience with CRM systems (preferably Salesforce)

**Salary Range:**
$74,000 - $76,500 per year, including base salary and commissions, plus benefits.

**Benefits & Perks:**
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition and more!

PointClickCare is committed to equal employment opportunity and welcomes applications from all qualified individuals. Accommodations are available upon request.

When applying, your information is processed in accordance with Lever’s Privacy Policy. For questions or accommodations, contact recruitment@pointclickcare.com.Requirements:<ul><li> Goal-oriented, driven, and positive attitude</li><li> Passion for sales and understanding what makes businesses tick</li><li> Resilient and able to handle customer rejections</li><li> Strong verbal and written communication skills</li><li> Reliable and accountable in delivering commitments</li><li> Ability to build strong relationships at all levels</li><li> Strong organizational, planning, and prioritization skills</li><li> Desire to develop professionally and improve skills</li><li> Creative problem-solving abilities</li><li> Some experience in entry-level sales</li><li> Post-secondary degree or college diploma</li><li> Experience with CRM systems (preferably Salesforce)</li></ul>Benefits:<ul><li> Benefits starting from Day 1</li><li> Retirement Plan Matching</li><li> Flexible Paid Time Off</li><li> Wellness Support Programs and Resources</li><li> Parental & Caregiver Leaves</li><li> Fertility & Adoption Support</li><li> Continuous Development Support Program</li><li> Employee Assistance Program</li><li> Allyship and Inclusion Communities</li><li> Employee Recognition</li></ul>

(US) Sales Development Representative The Sales Development Representative (SDR) at PointClickCare is responsible for generating and qualifying sales leads to support business growth in the healthcare technology sector. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on LinkedIn.

Travel to Office expectations:
- For Remote Roles: There will be in-office events requiring travel to Mississauga and/or Salt Lake City, including onboarding and team meetings.
- For Hybrid Roles: Reside within commuting distance to the specified office, with regular in-office events.

**Meet the Role:**
As a Sales Development Representative (SDR), you will build new sales pipelines by attracting and qualifying prospects evaluating electronic health record products. You will generate leads, collaborate on targeted campaigns, and support revenue growth. You will receive top-notch training on PointClickCare solutions and sales methodologies.

**Meet the Team:**
You will report to the SDR Manager, work alongside SDRs and Account Executives, and have support from a dedicated SDR Program Manager for coaching and mentorship. The leadership style is enabling, focusing on individual success.

**What you'll be doing day to day:**
- Generate opportunities for AE’s
- Develop territory and account planning strategies
- Engage prospects to understand their needs and set discovery calls
- Use CRM to track progress and document customer info
- Conduct research to increase wallet share
- Contribute to booking and revenue targets
- Be the first contact point for prospects
- Implement account-based campaigns in collaboration with marketing and sales

**About You:**
- Goal-oriented, driven, positive
- Passionate about sales and understanding businesses
- Resilient to rejection
- Strong communicator
- Reliable and accountable
- Skilled at building relationships
- Organized and strategic
- Eager to develop professionally
- Creative problem-solver
- Some entry-level sales experience
- Post-secondary degree or college diploma
- Experience with CRM systems (preferably Salesforce)

**Salary Range:**
$74,000 - $76,500 per year, including base salary and commissions, plus benefits.

**Benefits & Perks:**
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition and more!

PointClickCare is committed to equal employment opportunity and welcomes applications from all qualified individuals. Accommodations are available upon request.

When applying, your information is processed in accordance with Lever’s Privacy Policy. For questions or accommodations, contact recruitment@pointclickcare.com. (US) Sales Development Representative Sales PointClickCare health-and-human-services hospitals-and-health-care long-term-care enterprise-software cloud-computing it-services-and-it-consulting computer-software consumer-internet consumers ehr elder-care electronic-health-records emar emr enterprises fitness health health-care health-care-information-technology health-information-platform hospital information-technology internet longterm-care nursing-homes point-of-care saas services software web-browsers wellness

As an SDR, you will build sales pipelines by engaging prospects evaluating electronic health record products, collaborating with sales teams, and contributing to revenue targets. The role offers training, support, and opportunities for career advancement within a leading health tech company.

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