Solutions Analyst

From start-up to market leader, PointClickCare's innovative cloud-based technology is advancing the senior care industry, and making a true impact on people's lives. Recently named one of Deloitte's fastest growing technology companies and Canada's best managed companies, PointClickCare provides so many opportunities and a great culture for employees.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.&nbsp;Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.&nbsp; At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.&nbsp;To learn more about PointClickCare, check out <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&amp;reserved=0">Life at PointClickCare</a>&nbsp;and connect with us on <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&amp;reserved=0">Glassdoor </a>and <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&amp;reserved=0">LinkedIn</a>. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility 
&nbsp;
&nbsp;
About the Role:
&nbsp;
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n Key Responsibilities: <ul>
<li>Provide timely and world class customer support to users via multiple channels</li>
<li>Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required</li>
<li>Take ownership and follow up on open cases which are unresolved</li>
<li>Build strong client relationships by following up with customers in a timely manner</li>
<li>Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions</li>
<li>Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system</li>
<li>Support the department’s goals, objectives, and deliverables&nbsp;</li>
<li>Work shifts between 8am and 8pm as required</li>
</ul> Your Key Strengths: <ul>
<li>Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li>
<li>Ability to handle clients professionally and with a high level of confidence during all interactions</li>
<li>Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li>
<li>Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li>
<li>Sound understanding of API and service technologies and functions</li>
<li>Take initiatives and help establish a positive team environment built on mutual trust and respect</li>
<li>Participate in the development and improvement of operational tools and processes</li>
<li>Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li>
<li>Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li>
<li>Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li>
<li>Ability to establish and maintain effective working relationships with internal and external stakeholders&nbsp;</li>
<li>Degree, or Post-Secondary Education -Information Technology, or related technical field preferred</li>
<li>Experience in a technical support position an asset&nbsp;</li>
<li>MDS 3.0 Expertise</li>
<li>MDS Coordinator Experience</li>
</ul> \n<div>$55,000 - $65,000 a year</div><div>At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits. </div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Our salary ranges are determined by&nbsp;job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US&nbsp;locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience&nbsp;including professional and lived experience, and/or work location. </div>
<div>Overtime eligible. </div>\n#LI-MG1
#LI-Remote
&nbsp;
Corp B -P1 PointClickCare Benefits &amp; Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental &amp; Caregiver LeavesFertility &amp; Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with <a class="postings-link" href="https://www.lever.co/privacy-policy">Lever’s Privacy Policy</a>. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.&nbsp; If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: <a class="postings-link" href="mailto:recruitment@pointclickcare.com">recruitment@pointclickcare.com</a>&nbsp; PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

The Solutions Analyst provides end-user support and manages technology-related issues for healthcare providers.

Solutions Analyst - (EHR Support, West Coast)

United States

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.&nbsp;Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.&nbsp; At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.&nbsp;To learn more about PointClickCare, check out <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&amp;reserved=0">Life at PointClickCare</a>&nbsp;and connect with us on <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&amp;reserved=0">Glassdoor </a>and <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&amp;reserved=0">LinkedIn</a>. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility 
&nbsp;
&nbsp;
About the Role:
&nbsp;
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n Key Responsibilities: <ul>
<li>Provide timely and world class customer support to users via multiple channels</li>
<li>Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required</li>
<li>Take ownership and follow up on open cases which are unresolved</li>
<li>Build strong client relationships by following up with customers in a timely manner</li>
<li>Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions</li>
<li>Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system</li>
<li>Support the department’s goals, objectives, and deliverables&nbsp;</li>
<li>Work shifts between 8am and 8pm as required</li>
</ul> Your Key Strengths: <ul>
<li>Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li>
<li>Ability to handle clients professionally and with a high level of confidence during all interactions</li>
<li>Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li>
<li>Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li>
<li>Sound understanding of API and service technologies and functions</li>
<li>Take initiatives and help establish a positive team environment built on mutual trust and respect</li>
<li>Participate in the development and improvement of operational tools and processes</li>
<li>Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li>
<li>Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li>
<li>Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li>
<li>Ability to establish and maintain effective working relationships with internal and external stakeholders&nbsp;</li>
<li>Degree, or Post-Secondary Education -Information Technology, or related technical field preferred</li>
<li>Experience in a technical support position an asset&nbsp;</li>
<li>MDS 3.0 Expertise</li>
<li>MDS Coordinator Experience</li>
</ul> \n<div>$55,000 - $65,000 a year</div><div>At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits. </div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Our salary ranges are determined by&nbsp;job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US&nbsp;locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience&nbsp;including professional and lived experience, and/or work location. </div>
<div>Overtime eligible. </div>\n#LI-MG1
#LI-Remote
&nbsp;
Corp B -P1 PointClickCare Benefits &amp; Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental &amp; Caregiver LeavesFertility &amp; Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with <a class="postings-link" href="https://www.lever.co/privacy-policy">Lever’s Privacy Policy</a>. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.&nbsp; If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: <a class="postings-link" href="mailto:recruitment@pointclickcare.com">recruitment@pointclickcare.com</a>&nbsp; PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.Requirements:<ul><li> Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li><li> Ability to handle clients professionally and with a high level of confidence during all interactions</li><li> Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li><li> Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li><li> Sound understanding of API and service technologies and functions</li><li> Take initiatives and help establish a positive team environment built on mutual trust and respect</li><li> Participate in the development and improvement of operational tools and processes</li><li> Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li><li> Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li><li> Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li><li> Ability to establish and maintain effective working relationships with internal and external stakeholders</li><li> Degree, or Post-Secondary Education - Information Technology, or related technical field preferred</li><li> Experience in a technical support position an asset</li><li> MDS 3.0 Expertise</li><li> MDS Coordinator Experience</li></ul>Benefits:<ul><li> Benefits starting from Day 1!</li><li> Retirement Plan Matching</li><li> Flexible Paid Time Off</li><li> Wellness Support Programs and Resources</li><li> Parental & Caregiver Leaves</li><li> Fertility & Adoption Support</li><li> Continuous Development Support Program</li><li> Employee Assistance Program</li><li> Allyship and Inclusion Communities</li><li> Employee Recognition … and more!</li></ul>

PointClickCare

Solutions Analyst - (EHR Support, West Coast) The Solutions Analyst provides end-user support and manages technology-related issues for healthcare providers. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.&nbsp;Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.&nbsp; At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.&nbsp;To learn more about PointClickCare, check out <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&amp;reserved=0">Life at PointClickCare</a>&nbsp;and connect with us on <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&amp;reserved=0">Glassdoor </a>and <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&amp;reserved=0">LinkedIn</a>. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility 
&nbsp;
&nbsp;
About the Role:
&nbsp;
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n Key Responsibilities: <ul>
<li>Provide timely and world class customer support to users via multiple channels</li>
<li>Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required</li>
<li>Take ownership and follow up on open cases which are unresolved</li>
<li>Build strong client relationships by following up with customers in a timely manner</li>
<li>Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions</li>
<li>Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system</li>
<li>Support the department’s goals, objectives, and deliverables&nbsp;</li>
<li>Work shifts between 8am and 8pm as required</li>
</ul> Your Key Strengths: <ul>
<li>Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li>
<li>Ability to handle clients professionally and with a high level of confidence during all interactions</li>
<li>Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li>
<li>Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li>
<li>Sound understanding of API and service technologies and functions</li>
<li>Take initiatives and help establish a positive team environment built on mutual trust and respect</li>
<li>Participate in the development and improvement of operational tools and processes</li>
<li>Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li>
<li>Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li>
<li>Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li>
<li>Ability to establish and maintain effective working relationships with internal and external stakeholders&nbsp;</li>
<li>Degree, or Post-Secondary Education -Information Technology, or related technical field preferred</li>
<li>Experience in a technical support position an asset&nbsp;</li>
<li>MDS 3.0 Expertise</li>
<li>MDS Coordinator Experience</li>
</ul> \n<div>$55,000 - $65,000 a year</div><div>At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits. </div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Our salary ranges are determined by&nbsp;job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US&nbsp;locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience&nbsp;including professional and lived experience, and/or work location. </div>
<div>Overtime eligible. </div>\n#LI-MG1
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Corp B -P1 PointClickCare Benefits &amp; Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental &amp; Caregiver LeavesFertility &amp; Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with <a class="postings-link" href="https://www.lever.co/privacy-policy">Lever’s Privacy Policy</a>. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.&nbsp; If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: <a class="postings-link" href="mailto:recruitment@pointclickcare.com">recruitment@pointclickcare.com</a>&nbsp; PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Solutions Analyst Analyst PointClickCare health-and-human-services hospitals-and-health-care long-term-care enterprise-software cloud-computing it-services-and-it-consulting computer-software consumer-internet consumers ehr elder-care electronic-health-records emar emr enterprises fitness health health-care health-care-information-technology health-information-platform hospital information-technology internet longterm-care nursing-homes point-of-care saas services software web-browsers wellness

As a Solutions Analyst at PointClickCare, you will deliver exceptional customer service and support to users while managing incoming support cases. This role involves building strong client relationships and maintaining knowledge articles for the support portal.

Integrated Care Coordinator

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The Integrated Care Coordinator serves as a vital link between patients and healthcare services, ensuring seamless coordination across a multispecialty network.

Integrated Care Coordinator (ICC)

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.Requirements:<ul><li> High School Diploma</li><li> 1-2 years of direct patient care experience</li><li> Experience in Care Coordination or Case Management</li><li> Experience with Remote Patient Monitoring</li><li> Familiarity with Electronic Health Records (EHR)</li><li> Previous experience in outreach, community engagement, social services, or related field</li><li> Bilingual: Fluent in Spanish and English (Highly preferred)</li><li> Excellent communication and public speaking skills</li><li> Ability to work independently and travel within the Bronx</li><li> Knowledge of community resources and services in New York City</li><li> Strong organizational and time management skills</li><li> Cultural sensitivity and ability to work with diverse, underserved populations</li><li> Proficiency in motivational interviewing and health coaching techniques</li></ul>Benefits:<ul><li> Pay: $20.00 - $25.00 per hour</li><li> Job Type: Full-time</li><li> Remote & Hybrid opportunities available</li></ul>

essen medical associates

Integrated Care Coordinator (ICC) The Integrated Care Coordinator serves as a vital link between patients and healthcare services, ensuring seamless coordination across a multispecialty network. Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community. Integrated Care Coordinator Operations essen medical associates hospitals-and-health-care medical-practices primary-care urgent-care specialty-care home-health-care-services medical-practice

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