Solution Architect

Clearing Benefit Roadblocks to Patient Care

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy. The Solution Architect II (SA II) role within the Implementations team independently designs and documents end-to-end solutions for CareMetx products and services. This role translates client program needs into operationally feasible, compliant, and scalable hub workflows with minimal guidance, applying growing expertise in solution design and healthcare hub operations. The SA II leads program discovery activities, drives the Implementation SOW process, and serves as a reliable solution contributor from Sales through Implementation go-live, while actively pursuing Senior SA responsibilities, competencies, and skills.

The Solution Architect II role involves designing and documenting end-to-end solutions for CareMetx products and services, translating client needs into operational workflows.

Solution Architect II

United States

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy. The Solution Architect II (SA II) role within the Implementations team independently designs and documents end-to-end solutions for CareMetx products and services. This role translates client program needs into operationally feasible, compliant, and scalable hub workflows with minimal guidance, applying growing expertise in solution design and healthcare hub operations. The SA II leads program discovery activities, drives the Implementation SOW process, and serves as a reliable solution contributor from Sales through Implementation go-live, while actively pursuing Senior SA responsibilities, competencies, and skills.Requirements:<ul><li> Minimum of 5 years’ experience in IT technology, software implementation, solution design, or equivalent.</li><li> Minimum of 5 years’ experience in pharmaceutical, medical device, biotech, or healthcare hub services industries.</li><li> Bachelor’s degree in a business-related field or technology.</li><li> Experience in healthcare operations, patient support hubs, reimbursement services, or healthcare solution design.</li><li> Solid knowledge of hub, pharmacy, and/or adherence services.</li><li> Systems thinking mindset with the ability to see how products, services, and other attributes fit together and impact the overall solution design.</li><li> Ability to translate client and patient needs into structured operational and system requirements.</li><li> Experience documenting workflows, business requirements, and system configurations.</li><li> Strong stakeholder facilitation and cross-functional collaboration skills.</li><li> Experience supporting RFPs, proposals, or client solution demos preferred.</li><li> Ability to communicate at all levels with clarity and precision, both written and verbally.</li></ul>Benefits:<ul><li> Flexible schedule and hours.</li><li> Some travel may be required.</li><li> Equal employment opportunity employer.</li></ul>

CareMetx

Solution Architect II The Solution Architect II role involves designing and documenting end-to-end solutions for CareMetx products and services, translating client needs into operational workflows. From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy. The Solution Architect II (SA II) role within the Implementations team independently designs and documents end-to-end solutions for CareMetx products and services. This role translates client program needs into operationally feasible, compliant, and scalable hub workflows with minimal guidance, applying growing expertise in solution design and healthcare hub operations. The SA II leads program discovery activities, drives the Implementation SOW process, and serves as a reliable solution contributor from Sales through Implementation go-live, while actively pursuing Senior SA responsibilities, competencies, and skills. Solution Architect Technical Account Manager CareMetx health-and-human-services patient-services patient-advocacy medical-practices pharmaceutical-manufacturing healthcare-technology medical-equipment-manufacturing

Product Manager

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy. The Senior Product Operations Manager plays a critical role in bridging product management and operational execution across CareMetx product lines, with primary alignment to the internal hub operations team. This role is responsible for ensuring all productization activities are completed and validated prior to a product launch — for example, the release of a new product, major feature, or capability — while also driving ongoing product operations including marketing coordination, documentation development, and patient journey mapping. This role is product-focused: it governs launch readiness and operations at the product level and is distinct from client-specific implementation or onboarding, which is owned by the Implementation team. Supporting provider-facing, pharmacy, and external hub product lines, the Senior Product Operations Manager serves as a central connector between cross-functional teams — ensuring products are launch-ready, well-documented, and operationally supported throughout their lifecycle.

The Senior Product Operations Manager plays a critical role in bridging product management and operational execution across CareMetx product lines.

Senior Product Operations Manager

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy. The Senior Product Operations Manager plays a critical role in bridging product management and operational execution across CareMetx product lines, with primary alignment to the internal hub operations team. This role is responsible for ensuring all productization activities are completed and validated prior to a product launch — for example, the release of a new product, major feature, or capability — while also driving ongoing product operations including marketing coordination, documentation development, and patient journey mapping. This role is product-focused: it governs launch readiness and operations at the product level and is distinct from client-specific implementation or onboarding, which is owned by the Implementation team. Supporting provider-facing, pharmacy, and external hub product lines, the Senior Product Operations Manager serves as a central connector between cross-functional teams — ensuring products are launch-ready, well-documented, and operationally supported throughout their lifecycle.Requirements:<ul><li> Minimum of five (5) years of experience in product operations, project management, or a related role; experience in healthcare, pharmaceutical, or hub services industries strongly preferred.</li><li> Demonstrated experience managing cross-functional projects and driving deliverables to completion in a fast-paced environment.</li><li> Experience creating and maintaining product or operational documentation for both internal and external audiences.</li><li> Experience developing patient journey maps or similar workflow/process documentation preferred.</li><li> Bachelor’s degree in business, healthcare administration, communications, or a related field, or equivalent combination of experience and education.</li><li> PMP, CSM, or equivalent project management certification preferred.</li><li> Strong project management skills with the ability to manage multiple concurrent workstreams, adjust priorities, and meet deadlines in a dynamic environment.</li><li> Excellent written and verbal communication skills, including the ability to create clear, concise documentation for varied audiences.</li><li> Experience with patient journey mapping, workflow design, or operational process documentation.</li><li> Ability to navigate a matrixed organization and collaborate effectively across product, operations, technology, compliance, and marketing teams.</li><li> Strong organizational skills with an eye for detail; ability to maintain accuracy across high volumes of documentation and project artifacts.</li><li> Analytical aptitude with the ability to identify process gaps and recommend improvements.</li><li> Proficiency with project management tools (e.g., Smartsheet, Jira, Lucid) and documentation platforms.</li><li> Familiarity with CRM or marketing automation platforms (e.g., HubSpot, Salesforce) a plus.</li><li> Knowledge of hub services, specialty pharmacy, patient support programs, or reimbursement services preferred.</li><li> Self-directed and results-oriented; comfortable working with limited information and ambiguity in a high-growth environment.</li></ul>Benefits:<ul><li> CareMetx considers equivalent combinations of experience and education for most jobs.</li><li> All candidates who believe they possess equivalent experience and education are encouraged to apply.</li><li> CareMetx is an equal employment opportunity employer.</li><li> All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.</li></ul>

Senior Product Operations Manager The Senior Product Operations Manager plays a critical role in bridging product management and operational execution across CareMetx product lines. From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy. The Senior Product Operations Manager plays a critical role in bridging product management and operational execution across CareMetx product lines, with primary alignment to the internal hub operations team. This role is responsible for ensuring all productization activities are completed and validated prior to a product launch — for example, the release of a new product, major feature, or capability — while also driving ongoing product operations including marketing coordination, documentation development, and patient journey mapping. This role is product-focused: it governs launch readiness and operations at the product level and is distinct from client-specific implementation or onboarding, which is owned by the Implementation team. Supporting provider-facing, pharmacy, and external hub product lines, the Senior Product Operations Manager serves as a central connector between cross-functional teams — ensuring products are launch-ready, well-documented, and operationally supported throughout their lifecycle. Product Manager Operations CareMetx health-and-human-services patient-services patient-advocacy medical-practices pharmaceutical-manufacturing healthcare-technology medical-equipment-manufacturing

Senior Manager, Implementation Services

The Senior Manager, Implementation Services is responsible for leading the customer onboarding team and ensuring successful deployment of AI solutions for customers. This role oversees implementation operations, manages team performance, and drives continuous improvement in delivery methodologies and customer outcomes. The Manager, Implementation Services supervises, coaches, and mentors implementation resources while maintaining high standards of customer satisfaction, on-time delivery, and time-to-value metrics.

Implementation Delivery Management: Manage day-to-day operations of the implementation team to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. Oversee customer onboarding projects from kickoff through go-live, including solution scoping, technical configuration, data integration, user training, and adoption activities. Monitor project pipelines and resource allocation to optimize delivery timelines and team utilization. Ensure proper escalation procedures are followed for complex implementations requiring product engineering or executive support. Maintain high standards of customer satisfaction through quality delivery and proactive communication. Coordinate seamless handoffs between Sales, Implementation, Support and Customer Success teams.

Team Leadership & Development: Supervise, coach, and mentor project managers and technical specialists and coordinate closely with clinical consultant leadership and resources. Conduct regular performance evaluations, providing constructive feedback and development plans. Lead recruitment efforts and onboarding of new team members. Foster a culture of customer obsession, technical excellence, and continuous learning. Provide ongoing training to ensure team proficiency in AI solution deployment, integration methodologies, and customer engagement skills. Manage capacity planning and workload distribution across concurrent customer implementations.

Process & Quality Management: Implement and maintain standardized methodologies for customer onboarding, from sales handoff through successful go-live and transition to Customer Success. Develop and enforce implementation playbooks, templates, and best practices. Monitor quality of customer implementations through project reviews, customer feedback analysis, and adoption metrics tracking. Identify opportunities for process improvements, automation, and self-service capabilities to enhance efficiency and reduce time-to-value. Ensure accurate documentation of implementation patterns, customer configurations, and lessons learned in the knowledge base.

Operational Excellence: Analyze implementation metrics and dashboards to identify performance gaps and improvement opportunities. Drive root cause analysis for delayed or challenged implementations and implement preventive measures. Collaborate with Product, Engineering, Support, and Customer Success teams to improve overall solution supportability and implementation efficiency. Partner with Sales to ensure accurate scoping, realistic timelines, and smooth transitions from pre-sales to delivery. Provide product feedback to influence roadmap priorities based on implementation insights and customer needs. Ensure compliance with organizational policies, security standards, data privacy requirements, and customer contractual obligations.

Minimum Qualifications, Education and Experience: Bachelor's degree in Computer Science, Engineering, Business, or related field; or equivalent professional experience (minimum 5-7 years in customer-facing technical roles). 5+ years of experience in customer implementations, professional services, or technical consulting. 2+ years of supervising or managing implementation, consulting, or technical services teams. Experience managing complex B2B software implementations in enterprise environments. Strong understanding of AI/ML concepts and enterprise software deployment methodologies. Experience with project management tools and methodologies (Rocketlane, Jira, or similar). Familiarity with APIs, data integration, and cloud platforms (AWS, Azure, GCP). Proficient in Microsoft Office Suite and collaboration tools (Slack, Confluence, etc.). Experience in SaaS or technology companies, preferably during growth phases. Demonstrated ability to build and sustain high-performance technical teams. Strong coaching and mentoring skills with a track record of developing talent. Ability to manage multiple complex projects simultaneously while maintaining quality standards. Proven crisis management and customer escalation handling capabilities. Excellent verbal and written communication skills with ability to engage both technical and business stakeholders. Strong analytical and problem-solving abilities with data-driven decision making. Customer-focused mindset with commitment to delivering exceptional experiences. Flexibility to accommodate customer schedules across time zones as needed.

Preferred Qualifications: Technical background with hands-on experience configuring and integrating software solutions. Experience with change management principles and user adoption strategies. Experience scaling implementation operations in high-growth organizations.

Success Profile: The ideal candidate is a hands-on leader who thrives in dynamic customer environments and excels at translating customer requirements into successful technical deployments. You bring structure, accountability, and a relentless focus on customer outcomes. You excel at balancing multiple concurrent implementations, using data to drive decisions, and addressing delivery challenges proactively. You believe in empowering your team through clear expectations, consistent feedback, and a culture where customer success is the standard. You're equally comfortable diving into technical details with engineers and presenting business outcomes to executive stakeholders.

Physical Demands: This position often requires sitting for long periods of time, standing, walking, using hands and arms, handling office equipment, speaking, listening, and high-level cognitive thinking. Must be able to use a computer and other office machinery including copiers, scanners and computer software.

Working Environment: This is a remote position with occasional domestic and potential international travel required (15-25%) for customer meetings, team offsites, and company events. The role may require flexibility in working hours to accommodate customer schedules and time zones during critical implementation phases.

ACCOMMODATIONS: Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

NOTE: This position is not eligible for visa sponsorship.

The Senior Manager, Implementation Services leads the customer onboarding team to ensure successful deployment of AI solutions, overseeing implementation operations, team performance, and continuous improvement.

The Senior Manager, Implementation Services is responsible for leading the customer onboarding team and ensuring successful deployment of AI solutions for customers. This role oversees implementation operations, manages team performance, and drives continuous improvement in delivery methodologies and customer outcomes. The Manager, Implementation Services supervises, coaches, and mentors implementation resources while maintaining high standards of customer satisfaction, on-time delivery, and time-to-value metrics.

Implementation Delivery Management: Manage day-to-day operations of the implementation team to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. Oversee customer onboarding projects from kickoff through go-live, including solution scoping, technical configuration, data integration, user training, and adoption activities. Monitor project pipelines and resource allocation to optimize delivery timelines and team utilization. Ensure proper escalation procedures are followed for complex implementations requiring product engineering or executive support. Maintain high standards of customer satisfaction through quality delivery and proactive communication. Coordinate seamless handoffs between Sales, Implementation, Support and Customer Success teams.

Team Leadership & Development: Supervise, coach, and mentor project managers and technical specialists and coordinate closely with clinical consultant leadership and resources. Conduct regular performance evaluations, providing constructive feedback and development plans. Lead recruitment efforts and onboarding of new team members. Foster a culture of customer obsession, technical excellence, and continuous learning. Provide ongoing training to ensure team proficiency in AI solution deployment, integration methodologies, and customer engagement skills. Manage capacity planning and workload distribution across concurrent customer implementations.

Process & Quality Management: Implement and maintain standardized methodologies for customer onboarding, from sales handoff through successful go-live and transition to Customer Success. Develop and enforce implementation playbooks, templates, and best practices. Monitor quality of customer implementations through project reviews, customer feedback analysis, and adoption metrics tracking. Identify opportunities for process improvements, automation, and self-service capabilities to enhance efficiency and reduce time-to-value. Ensure accurate documentation of implementation patterns, customer configurations, and lessons learned in the knowledge base.

Operational Excellence: Analyze implementation metrics and dashboards to identify performance gaps and improvement opportunities. Drive root cause analysis for delayed or challenged implementations and implement preventive measures. Collaborate with Product, Engineering, Support, and Customer Success teams to improve overall solution supportability and implementation efficiency. Partner with Sales to ensure accurate scoping, realistic timelines, and smooth transitions from pre-sales to delivery. Provide product feedback to influence roadmap priorities based on implementation insights and customer needs. Ensure compliance with organizational policies, security standards, data privacy requirements, and customer contractual obligations.

Minimum Qualifications, Education and Experience: Bachelor's degree in Computer Science, Engineering, Business, or related field; or equivalent professional experience (minimum 5-7 years in customer-facing technical roles). 5+ years of experience in customer implementations, professional services, or technical consulting. 2+ years of supervising or managing implementation, consulting, or technical services teams. Experience managing complex B2B software implementations in enterprise environments. Strong understanding of AI/ML concepts and enterprise software deployment methodologies. Experience with project management tools and methodologies (Rocketlane, Jira, or similar). Familiarity with APIs, data integration, and cloud platforms (AWS, Azure, GCP). Proficient in Microsoft Office Suite and collaboration tools (Slack, Confluence, etc.). Experience in SaaS or technology companies, preferably during growth phases. Demonstrated ability to build and sustain high-performance technical teams. Strong coaching and mentoring skills with a track record of developing talent. Ability to manage multiple complex projects simultaneously while maintaining quality standards. Proven crisis management and customer escalation handling capabilities. Excellent verbal and written communication skills with ability to engage both technical and business stakeholders. Strong analytical and problem-solving abilities with data-driven decision making. Customer-focused mindset with commitment to delivering exceptional experiences. Flexibility to accommodate customer schedules across time zones as needed.

Preferred Qualifications: Technical background with hands-on experience configuring and integrating software solutions. Experience with change management principles and user adoption strategies. Experience scaling implementation operations in high-growth organizations.

Success Profile: The ideal candidate is a hands-on leader who thrives in dynamic customer environments and excels at translating customer requirements into successful technical deployments. You bring structure, accountability, and a relentless focus on customer outcomes. You excel at balancing multiple concurrent implementations, using data to drive decisions, and addressing delivery challenges proactively. You believe in empowering your team through clear expectations, consistent feedback, and a culture where customer success is the standard. You're equally comfortable diving into technical details with engineers and presenting business outcomes to executive stakeholders.

Physical Demands: This position often requires sitting for long periods of time, standing, walking, using hands and arms, handling office equipment, speaking, listening, and high-level cognitive thinking. Must be able to use a computer and other office machinery including copiers, scanners and computer software.

Working Environment: This is a remote position with occasional domestic and potential international travel required (15-25%) for customer meetings, team offsites, and company events. The role may require flexibility in working hours to accommodate customer schedules and time zones during critical implementation phases.

ACCOMMODATIONS: Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

NOTE: This position is not eligible for visa sponsorship.Requirements:<ul><li> Bachelor's degree in Computer Science, Engineering, Business, or related field; or equivalent professional experience (minimum 5-7 years in customer-facing technical roles)</li><li> 5+ years of progressive experience in customer implementations, professional services, or technical consulting</li><li> 2+ years of experience supervising or managing implementation, consulting, or technical services teams</li><li> Experience managing complex B2B software implementations in enterprise environments</li><li> Strong understanding of AI/ML concepts and enterprise software deployment methodologies</li><li> Experience with project management tools and methodologies (Rocketlane, Jira, or similar)</li><li> Familiarity with APIs, data integration, and cloud platforms (AWS, Azure, GCP)</li><li> Proficient in Microsoft Office Suite and collaboration tools (Slack, Confluence, etc.)</li><li> Experience in SaaS or technology companies, preferably during growth phases</li><li> Demonstrated ability to build and sustain high-performance technical teams</li><li> Strong coaching and mentoring skills with a track record of developing talent</li><li> Ability to manage multiple complex projects simultaneously while maintaining quality standards</li><li> Proven crisis management and customer escalation handling capabilities</li><li> Excellent verbal and written communication skills with ability to engage both technical and business stakeholders</li><li> Strong analytical and problem-solving abilities with data-driven decision making</li><li> Customer-focused mindset with commitment to delivering exceptional experiences</li><li> Flexibility to accommodate customer schedules across time zones as needed</li></ul>Benefits:<ul><li> Remote work environment</li><li> Opportunities for domestic and international travel (15-25%)</li><li> Flexible working hours to accommodate customer schedules</li><li> Potential for career growth in a high-growth organization</li><li> Supportive team environment with ongoing training and development</li></ul>

DeepHealth

Senior Manager, Implementation Services The Senior Manager, Implementation Services leads the customer onboarding team to ensure successful deployment of AI solutions, overseeing implementation operations, team performance, and continuous improvement. The Senior Manager, Implementation Services is responsible for leading the customer onboarding team and ensuring successful deployment of AI solutions for customers. This role oversees implementation operations, manages team performance, and drives continuous improvement in delivery methodologies and customer outcomes. The Manager, Implementation Services supervises, coaches, and mentors implementation resources while maintaining high standards of customer satisfaction, on-time delivery, and time-to-value metrics.

Implementation Delivery Management: Manage day-to-day operations of the implementation team to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. Oversee customer onboarding projects from kickoff through go-live, including solution scoping, technical configuration, data integration, user training, and adoption activities. Monitor project pipelines and resource allocation to optimize delivery timelines and team utilization. Ensure proper escalation procedures are followed for complex implementations requiring product engineering or executive support. Maintain high standards of customer satisfaction through quality delivery and proactive communication. Coordinate seamless handoffs between Sales, Implementation, Support and Customer Success teams.

Team Leadership & Development: Supervise, coach, and mentor project managers and technical specialists and coordinate closely with clinical consultant leadership and resources. Conduct regular performance evaluations, providing constructive feedback and development plans. Lead recruitment efforts and onboarding of new team members. Foster a culture of customer obsession, technical excellence, and continuous learning. Provide ongoing training to ensure team proficiency in AI solution deployment, integration methodologies, and customer engagement skills. Manage capacity planning and workload distribution across concurrent customer implementations.

Process & Quality Management: Implement and maintain standardized methodologies for customer onboarding, from sales handoff through successful go-live and transition to Customer Success. Develop and enforce implementation playbooks, templates, and best practices. Monitor quality of customer implementations through project reviews, customer feedback analysis, and adoption metrics tracking. Identify opportunities for process improvements, automation, and self-service capabilities to enhance efficiency and reduce time-to-value. Ensure accurate documentation of implementation patterns, customer configurations, and lessons learned in the knowledge base.

Operational Excellence: Analyze implementation metrics and dashboards to identify performance gaps and improvement opportunities. Drive root cause analysis for delayed or challenged implementations and implement preventive measures. Collaborate with Product, Engineering, Support, and Customer Success teams to improve overall solution supportability and implementation efficiency. Partner with Sales to ensure accurate scoping, realistic timelines, and smooth transitions from pre-sales to delivery. Provide product feedback to influence roadmap priorities based on implementation insights and customer needs. Ensure compliance with organizational policies, security standards, data privacy requirements, and customer contractual obligations.

Minimum Qualifications, Education and Experience: Bachelor's degree in Computer Science, Engineering, Business, or related field; or equivalent professional experience (minimum 5-7 years in customer-facing technical roles). 5+ years of experience in customer implementations, professional services, or technical consulting. 2+ years of supervising or managing implementation, consulting, or technical services teams. Experience managing complex B2B software implementations in enterprise environments. Strong understanding of AI/ML concepts and enterprise software deployment methodologies. Experience with project management tools and methodologies (Rocketlane, Jira, or similar). Familiarity with APIs, data integration, and cloud platforms (AWS, Azure, GCP). Proficient in Microsoft Office Suite and collaboration tools (Slack, Confluence, etc.). Experience in SaaS or technology companies, preferably during growth phases. Demonstrated ability to build and sustain high-performance technical teams. Strong coaching and mentoring skills with a track record of developing talent. Ability to manage multiple complex projects simultaneously while maintaining quality standards. Proven crisis management and customer escalation handling capabilities. Excellent verbal and written communication skills with ability to engage both technical and business stakeholders. Strong analytical and problem-solving abilities with data-driven decision making. Customer-focused mindset with commitment to delivering exceptional experiences. Flexibility to accommodate customer schedules across time zones as needed.

Preferred Qualifications: Technical background with hands-on experience configuring and integrating software solutions. Experience with change management principles and user adoption strategies. Experience scaling implementation operations in high-growth organizations.

Success Profile: The ideal candidate is a hands-on leader who thrives in dynamic customer environments and excels at translating customer requirements into successful technical deployments. You bring structure, accountability, and a relentless focus on customer outcomes. You excel at balancing multiple concurrent implementations, using data to drive decisions, and addressing delivery challenges proactively. You believe in empowering your team through clear expectations, consistent feedback, and a culture where customer success is the standard. You're equally comfortable diving into technical details with engineers and presenting business outcomes to executive stakeholders.

Physical Demands: This position often requires sitting for long periods of time, standing, walking, using hands and arms, handling office equipment, speaking, listening, and high-level cognitive thinking. Must be able to use a computer and other office machinery including copiers, scanners and computer software.

Working Environment: This is a remote position with occasional domestic and potential international travel required (15-25%) for customer meetings, team offsites, and company events. The role may require flexibility in working hours to accommodate customer schedules and time zones during critical implementation phases.

ACCOMMODATIONS: Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

NOTE: This position is not eligible for visa sponsorship. Senior Manager, Implementation Services Consultant DeepHealth medical-and-diagnostic-laboratories medical-equipment-manufacturing health-and-human-services medical-practices it-services-and-it-consulting it-system-design-services it-system-operations-and-maintenance it-system-training-and-support it-system-testing-and-evaluation software-development technology-information-and-internet

This role manages customer onboarding projects, supervises and mentors implementation teams, and collaborates across departments to optimize delivery and customer satisfaction. It requires extensive experience in technical consulting, project management, and AI/enterprise software deployment.

Consultant

From start-up to market leader, PointClickCare's innovative cloud-based technology is advancing the senior care industry, and making a true impact on people's lives. Recently named one of Deloitte's fastest growing technology companies and Canada's best managed companies, PointClickCare provides so many opportunities and a great culture for employees.

As part of the Professional Services, Solution Services team, the Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services.

The role involves leading software implementation projects in the healthcare sector, acting as a liaison with customers to optimize workflows and drive business outcomes.

Senior Software Implementation Consultant

As part of the Professional Services, Solution Services team, the Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services.Requirements:<ul><li> Post-secondary education in business or technology related field (preferred)</li><li> Excellent communication, organizational and collaboration skills</li><li> Previous experience configuring or implementing a software solution, database testing and end-user support, preferred</li><li> Strong analytical and problem-solving skills</li><li> Demonstrated attention to detail and quality validation process adherence</li><li> Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence</li><li> Experience working on multiple project teams simultaneously balancing milestones and objectives efficiently and on time</li><li> Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments</li><li> Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights</li><li> Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills</li><li> 2-4+ years in a software implementation role</li><li> Healthcare market experience, preferred</li></ul>Benefits:<ul><li> Benefits starting from Day 1!</li><li> Retirement Plan Matching</li><li> Flexible Paid Time Off</li><li> Wellness Support Programs and Resources</li><li> Parental & Caregiver Leaves</li><li> Fertility & Adoption Support</li><li> Continuous Development Support Program</li><li> Employee Assistance Program</li><li> Allyship and Inclusion Communities</li><li> Employee Recognition … and more!</li></ul>

PointClickCare

Senior Software Implementation Consultant The role involves leading software implementation projects in the healthcare sector, acting as a liaison with customers to optimize workflows and drive business outcomes. As part of the Professional Services, Solution Services team, the Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services. Consultant Consultant PointClickCare health-and-human-services hospitals-and-health-care long-term-care enterprise-software cloud-computing it-services-and-it-consulting computer-software consumer-internet consumers ehr elder-care electronic-health-records emar emr enterprises fitness health health-care health-care-information-technology health-information-platform hospital information-technology internet longterm-care nursing-homes point-of-care saas services software web-browsers wellness

As a Software Implementation Consultant, you will manage customer implementations, configure solutions, and ensure successful adoption of PointClickCare's healthcare software. The position requires up to 30% travel and involves working closely with clients to deliver value and support change management.

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