Senior / Staff Business Systems Analyst

Aircall is an advanced clould phone system software, complete business phone and contact center in one single tool. Aircall integrates seamlessly with your most-used CRMs, support tools and SaaS to empower your team with relevant data. Create and manage your entire phone system, set up dynamic and intelligent call queues, create personalized caller journeys, and automatically route calls to the right representative from anywhere in the world. No desk phone or hardware necessary - Aircall can be installed in a matter of minutes and ready to use right away. Aircall's flexible and intuitive dashboard makes quick scaling easy. Create local or toll-free numbers from up to 40 countries and manage agents with ease.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. We believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in. We are seeking a Staff Business Systems Analyst to join our team and play a pivotal role in driving the success of our Go-to-Market (GTM) Systems team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across multiple business functions, including Sales, Marketing, Revenue Operations, and Customer Success. As a Staff Business Systems Analyst specializing in GTM technologies, you will collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. If you have experience with business process automation, system integrations, and data-driven decision-making, we want to hear from you! Key Responsibilities include acting as a strategic partner to business leaders, leading analysis and optimization of processes, designing and implementing solutions, serving as subject matter expert, owning business requirements, identifying automation opportunities, partnering with IT and Engineering, championing data governance, and staying updated with industry trends. Qualifications include 6+ years experience as a Business Systems Analyst or GTM Systems Analyst in SaaS or tech, development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS), understanding of business processes across Sales, Marketing, and Customer Success, experience with process modeling, data analysis, and translating needs into solutions, strong problem-solving, communication, stakeholder management skills, and ability to work in an agile environment. Preferred skills include deep CRM experience, low-code platforms, system integrations, API workflows, reporting tools (Tableau, Power BI, Looker), SQL, and project management familiarity. Why join us? Key growth opportunities, work-life balance, fast learning, entrepreneurial spirit, diverse team, competitive salary & benefits (health coverage, lunch, commute, sports). We promote diversity, equity, and inclusion, fostering a strong sense of belonging and equal opportunities for development and growth.

Seeking a Senior / Staff Business Systems Analyst to optimize GTM processes, improve data quality, and ensure seamless system integrations across sales, marketing, and customer success teams.

Spain

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. We believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in. We are seeking a Staff Business Systems Analyst to join our team and play a pivotal role in driving the success of our Go-to-Market (GTM) Systems team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across multiple business functions, including Sales, Marketing, Revenue Operations, and Customer Success. As a Staff Business Systems Analyst specializing in GTM technologies, you will collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. If you have experience with business process automation, system integrations, and data-driven decision-making, we want to hear from you! Key Responsibilities include acting as a strategic partner to business leaders, leading analysis and optimization of processes, designing and implementing solutions, serving as subject matter expert, owning business requirements, identifying automation opportunities, partnering with IT and Engineering, championing data governance, and staying updated with industry trends. Qualifications include 6+ years experience as a Business Systems Analyst or GTM Systems Analyst in SaaS or tech, development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS), understanding of business processes across Sales, Marketing, and Customer Success, experience with process modeling, data analysis, and translating needs into solutions, strong problem-solving, communication, stakeholder management skills, and ability to work in an agile environment. Preferred skills include deep CRM experience, low-code platforms, system integrations, API workflows, reporting tools (Tableau, Power BI, Looker), SQL, and project management familiarity. Why join us? Key growth opportunities, work-life balance, fast learning, entrepreneurial spirit, diverse team, competitive salary & benefits (health coverage, lunch, commute, sports). We promote diversity, equity, and inclusion, fostering a strong sense of belonging and equal opportunities for development and growth.Requirements:<ul><li> 6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in SaaS or technology-driven organizations.</li><li> Development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS).</li><li> Deep understanding of business processes across Sales, Marketing, and Customer Success.</li><li> Experience with business process modeling, data analysis, and translating complex business needs into technical solutions.</li><li> Strong problem-solving skills with a proactive approach to addressing business challenges.</li><li> Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.</li><li> Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.</li><li> Deep Experience with CRM systems such as Salesforce, HubSpot.</li><li> Hands-on experience with low-code platforms, system integrations, and API-based workflows.</li><li> Strong analytical skills and familiarity with reporting tools such as Tableau, Power BI, or Looker and SQL skills.</li><li> Familiarity with Agile methodologies and experience in project management.</li><li> Understanding of change management principles and best practices.</li></ul>Benefits:<ul><li> Health coverage</li><li> Lunch</li><li> Commute benefits</li><li> Sports benefits</li><li> Diversity, equity, and inclusion initiatives</li><li> Opportunities for growth and development</li></ul>

Acall

Senior / Staff Business Systems Analyst Seeking a Senior / Staff Business Systems Analyst to optimize GTM processes, improve data quality, and ensure seamless system integrations across sales, marketing, and customer success teams. Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. We believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in. We are seeking a Staff Business Systems Analyst to join our team and play a pivotal role in driving the success of our Go-to-Market (GTM) Systems team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across multiple business functions, including Sales, Marketing, Revenue Operations, and Customer Success. As a Staff Business Systems Analyst specializing in GTM technologies, you will collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. If you have experience with business process automation, system integrations, and data-driven decision-making, we want to hear from you! Key Responsibilities include acting as a strategic partner to business leaders, leading analysis and optimization of processes, designing and implementing solutions, serving as subject matter expert, owning business requirements, identifying automation opportunities, partnering with IT and Engineering, championing data governance, and staying updated with industry trends. Qualifications include 6+ years experience as a Business Systems Analyst or GTM Systems Analyst in SaaS or tech, development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS), understanding of business processes across Sales, Marketing, and Customer Success, experience with process modeling, data analysis, and translating needs into solutions, strong problem-solving, communication, stakeholder management skills, and ability to work in an agile environment. Preferred skills include deep CRM experience, low-code platforms, system integrations, API workflows, reporting tools (Tableau, Power BI, Looker), SQL, and project management familiarity. Why join us? Key growth opportunities, work-life balance, fast learning, entrepreneurial spirit, diverse team, competitive salary & benefits (health coverage, lunch, commute, sports). We promote diversity, equity, and inclusion, fostering a strong sense of belonging and equal opportunities for development and growth. Senior / Staff Business Systems Analyst Analyst Acall it-services-and-it-consulting telecommunications marketing-services financial-services education professional-services retail travel-arrangements health-and-human-services business-phone-system call-center call-center-infrastructuresoftware call-center-software call-recording cloud collaboration computer-software contact-center-software crm customer-support customer-support-tools enterprise-software enterprises information-technology internet medium-businesses outbound-call-tracking-software saas services small software telecoms telephony voip voip-providers

This role involves analyzing and optimizing business processes, leading system integrations, and driving data-driven decisions to support revenue growth. The ideal candidate will collaborate with stakeholders and lead technical solutions in a fast-paced SaaS environment.

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