Data Analyst

Clear skin can be life-changing, but it's not easy to see a dermatologist. At Curology, we provide prescription medications custom-formulated for each patient's skin and shipped directly to their door. We tailor the entire Curology experience specifically for patients with acne and anti-aging concerns, allowing us to provide incredibly personalized, effective and affordable care at scale. We've assembled a committed team of dermatology providers and created a secure online platform, bringing professional acne care and prescription treatment to tens of thousands of people who wouldn't otherwise be able to access or afford it. Curology helps people see tremendous, long-term improvements previously accessible only to a small percentage of the population. Our formulas are already on tens of thousands of sinks across the US. Our technology enables 1:1 chats with real dermatology providers and lets users to share their journeys with an engaged and growing community. Members can upload photos and track their progress over SMS, as well as browse and post digital postcards to share victories and encourage others. Curology is headquartered in the beautiful Hayes Valley neighborhood of San Francisco.

The Senior Data Analyst at Curology is responsible for turning ambiguous business questions into end-to-end analytics solutions by partnering with stakeholders across Finance, Commercial, Marketing, and Product; owning analytics projects from intake through delivery and adoption; sourcing, validating, and modeling data in SQL; building durable analytical assets (reusable datasets, dashboards, metric definitions); designing Tableau dashboards and translating analysis into clear narratives for non-technical and senior audiences; and partnering cross-functionally with data engineering and business teams while handling patient and business data according to privacy and security standards.

Senior Data Analyst responsible for delivering end-to-end analytics solutions, building reusable data assets and dashboards, and translating complex analyses into clear narratives to inform business decisions.

Senior Data Analyst

The Senior Data Analyst at Curology is responsible for turning ambiguous business questions into end-to-end analytics solutions by partnering with stakeholders across Finance, Commercial, Marketing, and Product; owning analytics projects from intake through delivery and adoption; sourcing, validating, and modeling data in SQL; building durable analytical assets (reusable datasets, dashboards, metric definitions); designing Tableau dashboards and translating analysis into clear narratives for non-technical and senior audiences; and partnering cross-functionally with data engineering and business teams while handling patient and business data according to privacy and security standards.Requirements:<ul><li> 5+ years in an analytics role delivering analysis directly to business stakeholders.</li><li> Advanced SQL, including complex joins, window functions, and query optimization against large datasets in a cloud data warehouse (Snowflake, Redshift, or similar).</li><li> Tableau experience building and maintaining production dashboards used by business teams.</li><li> Track record of owning analytics projects end to end, translating ambiguous business questions into a defined approach and recommending the method rather than executing a specified request.</li><li> Experience defining KPIs and developing metrics, scorecards, and performance reporting used by business teams and leadership.</li><li> Experience with customer behavior analysis — retention, churn, cohort, and LTV — and defining segmentation used across analytics and reporting.</li><li> Ability to communicate technical findings to non-technical audiences in both written and live formats.</li><li> Proficiency using AI as an execution partner to accelerate query drafts, design mockups, and polish outputs, while remaining fully capable of producing the work without AI and owning the quality of what ships.</li><li> Nice-to-have: Experience in a DTC subscription business.</li><li> Nice-to-have: Experience supporting lifecycle or CRM marketing teams.</li><li> Nice-to-have: Familiarity with email and SMS performance metrics and campaign measurement.</li></ul>Benefits:<ul><li> Competitive compensation and equity package (RSUs)</li><li> Comprehensive benefits: Medical</li><li> Comprehensive benefits: Dental</li><li> Comprehensive benefits: Vision</li><li> Flexible Spending Account (FSA) and Health Savings Account (HSA)</li><li> Supplemental coverages (critical illness, accident, hospitalization)</li><li> 401(k)</li><li> Access to wellbeing perks, including OneMedical, Spring Health, SoFi, and Employee Assistance Program</li><li> Flexible paid time off and holiday policy</li><li> Paid parental leave (birthing and non-birthing parents)</li><li> Employee donation matching program</li><li> Culture Committee and employee resource groups for virtual and in-person connectivity</li><li> Complimentary VIP Subscription to Curology or Agency, plus online retail discount</li></ul>

Curology

Senior Data Analyst Senior Data Analyst responsible for delivering end-to-end analytics solutions, building reusable data assets and dashboards, and translating complex analyses into clear narratives to inform business decisions. The Senior Data Analyst at Curology is responsible for turning ambiguous business questions into end-to-end analytics solutions by partnering with stakeholders across Finance, Commercial, Marketing, and Product; owning analytics projects from intake through delivery and adoption; sourcing, validating, and modeling data in SQL; building durable analytical assets (reusable datasets, dashboards, metric definitions); designing Tableau dashboards and translating analysis into clear narratives for non-technical and senior audiences; and partnering cross-functionally with data engineering and business teams while handling patient and business data according to privacy and security standards. Data Analyst Analyst Curology medical-practices health-and-human-services personal-care-services teledermatology medical-equipment-manufacturing acne consumer dermatologists dermatology doctors fitness health health-care health-wellness-and-fitness healthcare hospital medical skincare technology wellness SQL Snowflake Redshift Tableau AI tools

Lead analytics projects from problem framing through delivery and adoption, partnering with stakeholders across Finance, Commercial, Marketing, and Product. Build and maintain production dashboards and reusable datasets, communicate findings to non-technical audiences, and uphold data privacy and quality standards.

Privacy Analyst

This is whole-person care. And we’re coming together under one unified name to heal what hurts, ease your mind, and lift your spirit. The same doctors you know, the same care you trust, and the same level of compassion you’ve always felt. Soon, we’ll be caring for your whole health as AdventHealth. We are elevating the standard of your care with our connected network of world-class experts, the latest technology, and locations close to home. No matter where you are in life, you and your family are covered from head to toe with heart-to-heart care every step of the way.

The Senior Privacy Analyst is responsible for ensuring compliance with privacy regulations and policies. This role involves conducting privacy assessments, developing privacy training programs, and collaborating with various departments to implement privacy best practices.

The Senior Privacy Analyst is responsible for ensuring compliance with privacy regulations and policies.

Senior Privacy Analyst

The Senior Privacy Analyst is responsible for ensuring compliance with privacy regulations and policies. This role involves conducting privacy assessments, developing privacy training programs, and collaborating with various departments to implement privacy best practices.Benefits:<ul><li> Health insurance</li><li> Dental insurance</li><li> Vision insurance</li><li> 401(k) retirement plan</li><li> Paid time off (PTO)</li><li> Parental leave</li><li> Flexible work hours</li></ul>

AdventHealth

Senior Privacy Analyst The Senior Privacy Analyst is responsible for ensuring compliance with privacy regulations and policies. The Senior Privacy Analyst is responsible for ensuring compliance with privacy regulations and policies. This role involves conducting privacy assessments, developing privacy training programs, and collaborating with various departments to implement privacy best practices. Privacy Analyst Analyst AdventHealth hospitals-and-health-care medical-practices medical-and-diagnostic-laboratories health-and-human-services medical-equipment-manufacturing hospitals outpatient-care-centers medical-services health-care healthcare

Compliance Director

Reporting to the Chief Compliance Officer, the Senior Director of Compliance and Privacy is responsible for the end-to-end management of the compliance and privacy program across all Stellar Health entities, including our SaaS business and our two ACOs. This is a senior leadership role with direct oversight of the compliance function's daily operations, regulatory strategy, and external-facing interactions with health plan compliance teams, outside counsel, and government regulators. The Senior Director serves as the CCO's operational counterpart and backup, with sufficient authority and judgment to run the compliance program independently. This person will manage a compliance and privacy analyst, chair internal compliance governance bodies, and own the pre-contract compliance review process that supports Stellar's new business pipeline. This role is critical given the current federal enforcement environment around risk adjustment, managed care, and Medicare Advantage, and requires someone who can operate with minimal oversight across multiple entities with distinct payor relationships and regulatory obligations.

The Senior Director of Compliance and Privacy is responsible for managing the compliance and privacy program across all Stellar Health entities.

Senior Director Compliance and Privacy

United States

Reporting to the Chief Compliance Officer, the Senior Director of Compliance and Privacy is responsible for the end-to-end management of the compliance and privacy program across all Stellar Health entities, including our SaaS business and our two ACOs. This is a senior leadership role with direct oversight of the compliance function's daily operations, regulatory strategy, and external-facing interactions with health plan compliance teams, outside counsel, and government regulators. The Senior Director serves as the CCO's operational counterpart and backup, with sufficient authority and judgment to run the compliance program independently. This person will manage a compliance and privacy analyst, chair internal compliance governance bodies, and own the pre-contract compliance review process that supports Stellar's new business pipeline. This role is critical given the current federal enforcement environment around risk adjustment, managed care, and Medicare Advantage, and requires someone who can operate with minimal oversight across multiple entities with distinct payor relationships and regulatory obligations.Requirements:<ul><li> 10+ years of experience in healthcare compliance and privacy, with progressive responsibility</li><li> At least 3 years of people management experience</li><li> Direct, hands-on experience with Anti-Kickback Statute safe harbor analysis, Stark Law, and HIPAA</li><li> Experience managing compliance across multiple legal entities or business lines simultaneously</li><li> Direct experience working with or for Medicare Advantage health plans, ACOs, or value-based care organizations</li><li> Experience responding to government inquiries or investigations (DOJ, OIG, state AG, or OCR)</li><li> Experience with payor or health plan compliance audit processes, either conducting them or responding to them as a vendor or delegated entity</li><li> Familiarity with risk adjustment programs, HCC coding compliance, and the current CMS enforcement environment</li><li> Experience conducting or supporting pre-contract compliance reviews for health plan or provider agreements</li><li> Proven ability to calibrate compliance controls to actual risk, avoiding overengineered processes while maintaining regulatory defensibility</li><li> Ability to represent the organization independently in interactions with health plan compliance officers, outside counsel, and government regulators</li><li> Excellent interpersonal, communication, and presentation skills that adjust to the audience</li><li> Bachelor's degree or equivalent demonstrated work experience in business, healthcare, or a related field</li></ul>Benefits:<ul><li> Medical, Dental and Vision Benefits</li><li> Flexible PTO</li><li> Universal Paid Family and Caregiver Leave</li><li> Wellhub+ Gym Memberships</li><li> Pre-tax commuter benefits, HA, FSA plans</li><li> Company sponsored One Medical memberships and Citibike memberships</li><li> Medical Travel Benefits</li><li> JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them</li><li> Stock Options & a 401k matching program</li><li> A broad calendar of company sponsored social events that for our in-office and remote employees</li><li> Company sponsored lunch for all NY HQ employees</li></ul>

Stellar Health

Senior Director Compliance and Privacy The Senior Director of Compliance and Privacy is responsible for managing the compliance and privacy program across all Stellar Health entities. Reporting to the Chief Compliance Officer, the Senior Director of Compliance and Privacy is responsible for the end-to-end management of the compliance and privacy program across all Stellar Health entities, including our SaaS business and our two ACOs. This is a senior leadership role with direct oversight of the compliance function's daily operations, regulatory strategy, and external-facing interactions with health plan compliance teams, outside counsel, and government regulators. The Senior Director serves as the CCO's operational counterpart and backup, with sufficient authority and judgment to run the compliance program independently. This person will manage a compliance and privacy analyst, chair internal compliance governance bodies, and own the pre-contract compliance review process that supports Stellar's new business pipeline. This role is critical given the current federal enforcement environment around risk adjustment, managed care, and Medicare Advantage, and requires someone who can operate with minimal oversight across multiple entities with distinct payor relationships and regulatory obligations. Compliance Director Compliance Stellar Health health-and-human-services healthcare-technology healthcare-services business-intelligence-platforms business-content technology-information-and-internet medical-practices professional-services

Solutions Analyst

From start-up to market leader, PointClickCare's innovative cloud-based technology is advancing the senior care industry, and making a true impact on people's lives. Recently named one of Deloitte's fastest growing technology companies and Canada's best managed companies, PointClickCare provides so many opportunities and a great culture for employees.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.&nbsp;Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.&nbsp; At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.&nbsp;To learn more about PointClickCare, check out <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&amp;reserved=0">Life at PointClickCare</a>&nbsp;and connect with us on <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&amp;reserved=0">Glassdoor </a>and <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&amp;reserved=0">LinkedIn</a>. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility 
&nbsp;
&nbsp;
About the Role:
&nbsp;
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n Key Responsibilities: <ul>
<li>Provide timely and world class customer support to users via multiple channels</li>
<li>Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required</li>
<li>Take ownership and follow up on open cases which are unresolved</li>
<li>Build strong client relationships by following up with customers in a timely manner</li>
<li>Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions</li>
<li>Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system</li>
<li>Support the department’s goals, objectives, and deliverables&nbsp;</li>
<li>Work shifts between 8am and 8pm as required</li>
</ul> Your Key Strengths: <ul>
<li>Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li>
<li>Ability to handle clients professionally and with a high level of confidence during all interactions</li>
<li>Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li>
<li>Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li>
<li>Sound understanding of API and service technologies and functions</li>
<li>Take initiatives and help establish a positive team environment built on mutual trust and respect</li>
<li>Participate in the development and improvement of operational tools and processes</li>
<li>Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li>
<li>Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li>
<li>Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li>
<li>Ability to establish and maintain effective working relationships with internal and external stakeholders&nbsp;</li>
<li>Degree, or Post-Secondary Education -Information Technology, or related technical field preferred</li>
<li>Experience in a technical support position an asset&nbsp;</li>
<li>MDS 3.0 Expertise</li>
<li>MDS Coordinator Experience</li>
</ul> \n<div>$55,000 - $65,000 a year</div><div>At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits. </div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Our salary ranges are determined by&nbsp;job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US&nbsp;locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience&nbsp;including professional and lived experience, and/or work location. </div>
<div>Overtime eligible. </div>\n#LI-MG1
#LI-Remote
&nbsp;
Corp B -P1 PointClickCare Benefits &amp; Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental &amp; Caregiver LeavesFertility &amp; Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with <a class="postings-link" href="https://www.lever.co/privacy-policy">Lever’s Privacy Policy</a>. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.&nbsp; If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: <a class="postings-link" href="mailto:recruitment@pointclickcare.com">recruitment@pointclickcare.com</a>&nbsp; PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

The Solutions Analyst provides end-user support and manages technology-related issues for healthcare providers.

Solutions Analyst - (EHR Support, West Coast)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.&nbsp;Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.&nbsp; At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.&nbsp;To learn more about PointClickCare, check out <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&amp;reserved=0">Life at PointClickCare</a>&nbsp;and connect with us on <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&amp;reserved=0">Glassdoor </a>and <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&amp;reserved=0">LinkedIn</a>. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility 
&nbsp;
&nbsp;
About the Role:
&nbsp;
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n Key Responsibilities: <ul>
<li>Provide timely and world class customer support to users via multiple channels</li>
<li>Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required</li>
<li>Take ownership and follow up on open cases which are unresolved</li>
<li>Build strong client relationships by following up with customers in a timely manner</li>
<li>Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions</li>
<li>Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system</li>
<li>Support the department’s goals, objectives, and deliverables&nbsp;</li>
<li>Work shifts between 8am and 8pm as required</li>
</ul> Your Key Strengths: <ul>
<li>Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li>
<li>Ability to handle clients professionally and with a high level of confidence during all interactions</li>
<li>Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li>
<li>Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li>
<li>Sound understanding of API and service technologies and functions</li>
<li>Take initiatives and help establish a positive team environment built on mutual trust and respect</li>
<li>Participate in the development and improvement of operational tools and processes</li>
<li>Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li>
<li>Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li>
<li>Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li>
<li>Ability to establish and maintain effective working relationships with internal and external stakeholders&nbsp;</li>
<li>Degree, or Post-Secondary Education -Information Technology, or related technical field preferred</li>
<li>Experience in a technical support position an asset&nbsp;</li>
<li>MDS 3.0 Expertise</li>
<li>MDS Coordinator Experience</li>
</ul> \n<div>$55,000 - $65,000 a year</div><div>At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits. </div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Our salary ranges are determined by&nbsp;job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US&nbsp;locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience&nbsp;including professional and lived experience, and/or work location. </div>
<div>Overtime eligible. </div>\n#LI-MG1
#LI-Remote
&nbsp;
Corp B -P1 PointClickCare Benefits &amp; Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental &amp; Caregiver LeavesFertility &amp; Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with <a class="postings-link" href="https://www.lever.co/privacy-policy">Lever’s Privacy Policy</a>. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.&nbsp; If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: <a class="postings-link" href="mailto:recruitment@pointclickcare.com">recruitment@pointclickcare.com</a>&nbsp; PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.Requirements:<ul><li> Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li><li> Ability to handle clients professionally and with a high level of confidence during all interactions</li><li> Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li><li> Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li><li> Sound understanding of API and service technologies and functions</li><li> Take initiatives and help establish a positive team environment built on mutual trust and respect</li><li> Participate in the development and improvement of operational tools and processes</li><li> Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li><li> Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li><li> Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li><li> Ability to establish and maintain effective working relationships with internal and external stakeholders</li><li> Degree, or Post-Secondary Education - Information Technology, or related technical field preferred</li><li> Experience in a technical support position an asset</li><li> MDS 3.0 Expertise</li><li> MDS Coordinator Experience</li></ul>Benefits:<ul><li> Benefits starting from Day 1!</li><li> Retirement Plan Matching</li><li> Flexible Paid Time Off</li><li> Wellness Support Programs and Resources</li><li> Parental & Caregiver Leaves</li><li> Fertility & Adoption Support</li><li> Continuous Development Support Program</li><li> Employee Assistance Program</li><li> Allyship and Inclusion Communities</li><li> Employee Recognition … and more!</li></ul>

PointClickCare

Solutions Analyst - (EHR Support, West Coast) The Solutions Analyst provides end-user support and manages technology-related issues for healthcare providers. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.&nbsp;Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.&nbsp; At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.&nbsp;To learn more about PointClickCare, check out <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&amp;reserved=0">Life at PointClickCare</a>&nbsp;and connect with us on <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&amp;reserved=0">Glassdoor </a>and <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&amp;data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&amp;reserved=0">LinkedIn</a>. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility 
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About the Role:
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Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n Key Responsibilities: <ul>
<li>Provide timely and world class customer support to users via multiple channels</li>
<li>Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required</li>
<li>Take ownership and follow up on open cases which are unresolved</li>
<li>Build strong client relationships by following up with customers in a timely manner</li>
<li>Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions</li>
<li>Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system</li>
<li>Support the department’s goals, objectives, and deliverables&nbsp;</li>
<li>Work shifts between 8am and 8pm as required</li>
</ul> Your Key Strengths: <ul>
<li>Exposure to AI tools and a desire to leverage them to enhance your work content and user experience</li>
<li>Ability to handle clients professionally and with a high level of confidence during all interactions</li>
<li>Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members</li>
<li>Must excel in a fast-paced environment where critical thinking and time management skills are required for success</li>
<li>Sound understanding of API and service technologies and functions</li>
<li>Take initiatives and help establish a positive team environment built on mutual trust and respect</li>
<li>Participate in the development and improvement of operational tools and processes</li>
<li>Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning</li>
<li>Innovative thinker who is positive, proactive, takes accountability and readily embraces change</li>
<li>Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals</li>
<li>Ability to establish and maintain effective working relationships with internal and external stakeholders&nbsp;</li>
<li>Degree, or Post-Secondary Education -Information Technology, or related technical field preferred</li>
<li>Experience in a technical support position an asset&nbsp;</li>
<li>MDS 3.0 Expertise</li>
<li>MDS Coordinator Experience</li>
</ul> \n<div>$55,000 - $65,000 a year</div><div>At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits. </div>
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<div>&nbsp;</div>
<div>Our salary ranges are determined by&nbsp;job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US&nbsp;locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience&nbsp;including professional and lived experience, and/or work location. </div>
<div>Overtime eligible. </div>\n#LI-MG1
#LI-Remote
&nbsp;
Corp B -P1 PointClickCare Benefits &amp; Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental &amp; Caregiver LeavesFertility &amp; Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with <a class="postings-link" href="https://www.lever.co/privacy-policy">Lever’s Privacy Policy</a>. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.&nbsp; If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: <a class="postings-link" href="mailto:recruitment@pointclickcare.com">recruitment@pointclickcare.com</a>&nbsp; PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Solutions Analyst Analyst PointClickCare health-and-human-services hospitals-and-health-care long-term-care enterprise-software cloud-computing it-services-and-it-consulting computer-software consumer-internet consumers ehr elder-care electronic-health-records emar emr enterprises fitness health health-care health-care-information-technology health-information-platform hospital information-technology internet longterm-care nursing-homes point-of-care saas services software web-browsers wellness

As a Solutions Analyst at PointClickCare, you will deliver exceptional customer service and support to users while managing incoming support cases. This role involves building strong client relationships and maintaining knowledge articles for the support portal.

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