Technical Engagement Analyst

DailyPay is a financial technology company that provides on-demand pay solutions, enabling employees to access their earned wages before their scheduled payday. The company partners with employers to offer a flexible payroll platform that improves financial wellness and reduces financial stress for workers. DailyPay's mission is to empower workers with financial freedom and improve workforce productivity by providing instant access to earned income. Their services are widely used across industries such as retail, healthcare, and hospitality, positioning DailyPay as a leader in the earned wage access market.

DailyPay is transforming the way people get paid by providing an on-demand pay solution that helps employees build financial well-being. As a Technical Engagement Analyst, you will work on technical client support, integration, and data optimization, acting as a technical point of escalation and collaborating with various teams to enhance client data exchanges and operational reliability. The role requires troubleshooting, supporting product testing, and working with stakeholders to implement improvements. The position offers competitive compensation, equity opportunities, private health insurance, PTO, and a 5% pension contribution. The role is remote, with a focus on supporting clients and internal teams to ensure smooth data integrations and operational success.

Support client integrations and data optimization as a Technical Engagement Analyst at DailyPay.

United Kingdom

DailyPay is transforming the way people get paid by providing an on-demand pay solution that helps employees build financial well-being. As a Technical Engagement Analyst, you will work on technical client support, integration, and data optimization, acting as a technical point of escalation and collaborating with various teams to enhance client data exchanges and operational reliability. The role requires troubleshooting, supporting product testing, and working with stakeholders to implement improvements. The position offers competitive compensation, equity opportunities, private health insurance, PTO, and a 5% pension contribution. The role is remote, with a focus on supporting clients and internal teams to ensure smooth data integrations and operational success.Benefits:<ul><li> Competitive compensation</li><li> Opportunity for equity ownership</li><li> Private health insurance option</li><li> Employee Resource Groups</li><li> Fun company outings and events</li><li> Generous PTO Allowance</li><li> 5% Pension contribution</li></ul>

DailyPay

Technical Engagement Analyst Support client integrations and data optimization as a Technical Engagement Analyst at DailyPay. DailyPay is transforming the way people get paid by providing an on-demand pay solution that helps employees build financial well-being. As a Technical Engagement Analyst, you will work on technical client support, integration, and data optimization, acting as a technical point of escalation and collaborating with various teams to enhance client data exchanges and operational reliability. The role requires troubleshooting, supporting product testing, and working with stakeholders to implement improvements. The position offers competitive compensation, equity opportunities, private health insurance, PTO, and a 5% pension contribution. The role is remote, with a focus on supporting clients and internal teams to ensure smooth data integrations and operational success. Technical Engagement Analyst Analyst DailyPay Financial Services Fintech Payroll Services Belfast

Join DailyPay as a Technical Engagement Analyst to provide technical support, improve data exchanges, and collaborate across teams. This role involves troubleshooting, client support, and process improvements in a remote environment.

Strategic Business Development Manager

Simple loans, smart investments. That's us. That's what we do. More than a decade ago our founders saw a simple problem: people borrowing money were being charged high rates and those able to invest money were getting low returns. Everyone was losing out. Our founders wanted to change this and knew that by matching borrowers and investors directly, both would be better off. Their goal was, and still is, to make money simple and fair. Fair rates, managed risks, and better rewards. That's how we're shaping the future of finance. Our name, Zopa, stands for 'Zone of Possible Agreement' - a negotiating term that identifies the bounds within which agreement can be reached between two parties. Want to help us shape the future of finance? We're growing faster than ever. Especially now we've announced plans to apply to launch a bank. See our current vacancies:  cultureAs a financial innovator, we're proud to enjoy a welcoming culture that combines the best of scale and agility. Zopians work in collaborative cross-functional teams with a sharp focus on the customer and an obsession for data. And socially? You'll find us hovering around the baked goods in the kitchen. Or taking in Zopa HQ's river view over Friday drinks. Or getting to know new recruits at one of our regular team events. We've been...• featured in the Sunday Times Tech Track 100• chosen for the Tech City Future Fifty as one of the UK's most disruptive tech companies• named by MoneySuperMarket as 2016's Best Personal Loan Provider• voted Most Trusted Personal Loan Provider in the Moneywise Customer Awards for the past six years in a rowFind out more about working at Zopa:  out more about our tech:

Early in 2023 Zopa Bank acquired DivideBuy, a market leading point of sale finance platform. Now part of Zopa Group, the offering will combine technology and fintech innovation to enable instant decisions and fully integrated consumer journeys with consumer protection, credit checks and safeguards of a regulated bank. We're on a step-change growth trajectory. Alongside our best-in-class POS tech solution we have the scale, trust, and market-leading credit capabilities of one of the UK’s top consumer lenders. We are uniquely positioned in the market with rapid growth and bold ambitions for the next three years where this role will be pivotal in spearheading our growth. Join us as we embark on this new chapter, harnessing the strengths of both Zopa and DivideBuy to create cutting-edge financial solutions that truly benefit our customers. We are seeking a Strategic Business Development Manager to lead the acquisition and expansion of high-value national partnerships, each generating over £50 million in GMV. This position is crucial in establishing Zopa’s footprint in key verticals and driving strategic growth through complex, high-impact initiatives. This role demands a leader capable of delivering value to our partnerships. You will set the sales rhythm and strategy, oversee specific verticals, and craft the go-to-market plans within each, ensuring successful launches and sustained relationships across all levels of the verticals. Of course, you won't be doing this on your own. Collaboration is core to Zopa’s culture, meaning you will be the vertical owner with support from other team members focusing on the small and mid-sized corporate market, alongside product, tech, marketing, and design teams. This opportunity offers significant scope to accelerate your career within a fast-growing FinTech. If this challenge excites you, we would love to hear from you! A day in the life: Set the strategic direction for your product verticals in partnership with the leadership team. For example, you might work with senior executives to devise new go-to-market strategies for retail finance products, balancing commercial objectives with long-term brand development. Identify, engage, and secure partnerships with major national merchants, managing the entire sales process from prospecting to contract negotiation. Envision reaching out to prominent high-street retailers or e-commerce platforms, developing relationships from initial contact to signing multi-year agreements. You’ll craft tailored value propositions and commercial models, collaborating with internal teams to develop bespoke solutions. This may involve working with product and tech teams to create custom integration packages or designing flexible pricing models for different retail sectors. Represent Zopa at industry events, delivering talks at conferences or roundtable discussions, networking with decision-makers, and staying abreast of emerging trends. For instance, you might attend Retail Week Live or FinTech Connect, applying insights gathered to refine your vertical’s strategy. You will work independently in the field, utilising data and market insights to shape vertical strategies and serve as a thought partner to senior stakeholders. On any day, you might analyse market reports to identify untapped opportunities, monitor competitor activity, or pilot a new customer journey in collaboration with a flagship retailer. About you: You have demonstrated success in national-level sales or partnerships, preferably within fintech, retail, or SaaS sectors. Perhaps you’ve negotiated with a leading grocery chain to implement a new payment system or coordinated the launch of a SaaS solution with a network of fashion retailers. Bring strong commercial acumen and negotiation skills to every engagement, whether structuring revenue share agreements or troubleshooting contract terms during deal closure. Can influence at C-suite level, both within Zopa and at partner organisations. For example, you’re comfortable pitching business cases to CFOs, collaborating with CTOs on technical integrations, or driving alignment with marketing directors on joint campaigns. You’re comfortable with ambiguity and excel at creating structure within evolving markets. This could involve launching a new product in a sector with shifting regulatory requirements or establishing scalable processes for a rapidly expanding partnership portfolio. Your experience includes managing long sales cycles, building consensus among diverse internal and external stakeholders, and delivering measurable results, such as increasing GMV by millions or unlocking new verticals for growth. This role is remote based but will require travel to clients and to the London/Manchester office for meetings.

Lead the acquisition and expansion of high-value national partnerships to drive strategic growth for Zopa.

Early in 2023 Zopa Bank acquired DivideBuy, a market leading point of sale finance platform. Now part of Zopa Group, the offering will combine technology and fintech innovation to enable instant decisions and fully integrated consumer journeys with consumer protection, credit checks and safeguards of a regulated bank. We're on a step-change growth trajectory. Alongside our best-in-class POS tech solution we have the scale, trust, and market-leading credit capabilities of one of the UK’s top consumer lenders. We are uniquely positioned in the market with rapid growth and bold ambitions for the next three years where this role will be pivotal in spearheading our growth. Join us as we embark on this new chapter, harnessing the strengths of both Zopa and DivideBuy to create cutting-edge financial solutions that truly benefit our customers. We are seeking a Strategic Business Development Manager to lead the acquisition and expansion of high-value national partnerships, each generating over £50 million in GMV. This position is crucial in establishing Zopa’s footprint in key verticals and driving strategic growth through complex, high-impact initiatives. This role demands a leader capable of delivering value to our partnerships. You will set the sales rhythm and strategy, oversee specific verticals, and craft the go-to-market plans within each, ensuring successful launches and sustained relationships across all levels of the verticals. Of course, you won't be doing this on your own. Collaboration is core to Zopa’s culture, meaning you will be the vertical owner with support from other team members focusing on the small and mid-sized corporate market, alongside product, tech, marketing, and design teams. This opportunity offers significant scope to accelerate your career within a fast-growing FinTech. If this challenge excites you, we would love to hear from you! A day in the life: Set the strategic direction for your product verticals in partnership with the leadership team. For example, you might work with senior executives to devise new go-to-market strategies for retail finance products, balancing commercial objectives with long-term brand development. Identify, engage, and secure partnerships with major national merchants, managing the entire sales process from prospecting to contract negotiation. Envision reaching out to prominent high-street retailers or e-commerce platforms, developing relationships from initial contact to signing multi-year agreements. You’ll craft tailored value propositions and commercial models, collaborating with internal teams to develop bespoke solutions. This may involve working with product and tech teams to create custom integration packages or designing flexible pricing models for different retail sectors. Represent Zopa at industry events, delivering talks at conferences or roundtable discussions, networking with decision-makers, and staying abreast of emerging trends. For instance, you might attend Retail Week Live or FinTech Connect, applying insights gathered to refine your vertical’s strategy. You will work independently in the field, utilising data and market insights to shape vertical strategies and serve as a thought partner to senior stakeholders. On any day, you might analyse market reports to identify untapped opportunities, monitor competitor activity, or pilot a new customer journey in collaboration with a flagship retailer. About you: You have demonstrated success in national-level sales or partnerships, preferably within fintech, retail, or SaaS sectors. Perhaps you’ve negotiated with a leading grocery chain to implement a new payment system or coordinated the launch of a SaaS solution with a network of fashion retailers. Bring strong commercial acumen and negotiation skills to every engagement, whether structuring revenue share agreements or troubleshooting contract terms during deal closure. Can influence at C-suite level, both within Zopa and at partner organisations. For example, you’re comfortable pitching business cases to CFOs, collaborating with CTOs on technical integrations, or driving alignment with marketing directors on joint campaigns. You’re comfortable with ambiguity and excel at creating structure within evolving markets. This could involve launching a new product in a sector with shifting regulatory requirements or establishing scalable processes for a rapidly expanding partnership portfolio. Your experience includes managing long sales cycles, building consensus among diverse internal and external stakeholders, and delivering measurable results, such as increasing GMV by millions or unlocking new verticals for growth. This role is remote based but will require travel to clients and to the London/Manchester office for meetings.Requirements:<ul><li> Proven success in national-level sales or partnerships, preferably within fintech, retail, or SaaS sectors.</li><li> Strong commercial acumen and negotiation skills.</li><li> Ability to influence at C-suite level within organizations.</li><li> Experience managing long sales cycles and building consensus among stakeholders.</li><li> Ability to create structure within evolving markets and handle ambiguity.</li><li> Track record of delivering measurable results such as increasing GMV or unlocking new verticals.</li></ul>Benefits:<ul><li> Flexible working with hybrid model from UK offices and home.</li><li> Option to work from abroad for up to 120 days a year (subject to right to work).</li><li> Work-life balance and emphasis on face-to-face collaboration when needed.</li><li> Diversity and inclusion initiatives, with a workplace free from discrimination.</li><li> Participation in a DE&I forum and inclusive hiring practices.</li></ul>

Zopa

Strategic Business Development Manager Lead the acquisition and expansion of high-value national partnerships to drive strategic growth for Zopa. Early in 2023 Zopa Bank acquired DivideBuy, a market leading point of sale finance platform. Now part of Zopa Group, the offering will combine technology and fintech innovation to enable instant decisions and fully integrated consumer journeys with consumer protection, credit checks and safeguards of a regulated bank. We're on a step-change growth trajectory. Alongside our best-in-class POS tech solution we have the scale, trust, and market-leading credit capabilities of one of the UK’s top consumer lenders. We are uniquely positioned in the market with rapid growth and bold ambitions for the next three years where this role will be pivotal in spearheading our growth. Join us as we embark on this new chapter, harnessing the strengths of both Zopa and DivideBuy to create cutting-edge financial solutions that truly benefit our customers. We are seeking a Strategic Business Development Manager to lead the acquisition and expansion of high-value national partnerships, each generating over £50 million in GMV. This position is crucial in establishing Zopa’s footprint in key verticals and driving strategic growth through complex, high-impact initiatives. This role demands a leader capable of delivering value to our partnerships. You will set the sales rhythm and strategy, oversee specific verticals, and craft the go-to-market plans within each, ensuring successful launches and sustained relationships across all levels of the verticals. Of course, you won't be doing this on your own. Collaboration is core to Zopa’s culture, meaning you will be the vertical owner with support from other team members focusing on the small and mid-sized corporate market, alongside product, tech, marketing, and design teams. This opportunity offers significant scope to accelerate your career within a fast-growing FinTech. If this challenge excites you, we would love to hear from you! A day in the life: Set the strategic direction for your product verticals in partnership with the leadership team. For example, you might work with senior executives to devise new go-to-market strategies for retail finance products, balancing commercial objectives with long-term brand development. Identify, engage, and secure partnerships with major national merchants, managing the entire sales process from prospecting to contract negotiation. Envision reaching out to prominent high-street retailers or e-commerce platforms, developing relationships from initial contact to signing multi-year agreements. You’ll craft tailored value propositions and commercial models, collaborating with internal teams to develop bespoke solutions. This may involve working with product and tech teams to create custom integration packages or designing flexible pricing models for different retail sectors. Represent Zopa at industry events, delivering talks at conferences or roundtable discussions, networking with decision-makers, and staying abreast of emerging trends. For instance, you might attend Retail Week Live or FinTech Connect, applying insights gathered to refine your vertical’s strategy. You will work independently in the field, utilising data and market insights to shape vertical strategies and serve as a thought partner to senior stakeholders. On any day, you might analyse market reports to identify untapped opportunities, monitor competitor activity, or pilot a new customer journey in collaboration with a flagship retailer. About you: You have demonstrated success in national-level sales or partnerships, preferably within fintech, retail, or SaaS sectors. Perhaps you’ve negotiated with a leading grocery chain to implement a new payment system or coordinated the launch of a SaaS solution with a network of fashion retailers. Bring strong commercial acumen and negotiation skills to every engagement, whether structuring revenue share agreements or troubleshooting contract terms during deal closure. Can influence at C-suite level, both within Zopa and at partner organisations. For example, you’re comfortable pitching business cases to CFOs, collaborating with CTOs on technical integrations, or driving alignment with marketing directors on joint campaigns. You’re comfortable with ambiguity and excel at creating structure within evolving markets. This could involve launching a new product in a sector with shifting regulatory requirements or establishing scalable processes for a rapidly expanding partnership portfolio. Your experience includes managing long sales cycles, building consensus among diverse internal and external stakeholders, and delivering measurable results, such as increasing GMV by millions or unlocking new verticals for growth. This role is remote based but will require travel to clients and to the London/Manchester office for meetings. Strategic Business Development Manager Business Analyst Zopa banking financial-services peer-to-peer-lending credit-broking personal-loans car-finance savings-accounts money-management-tools consumer-lending credit-cards finance finance-technology fintech information-technology internet lending loans marketplace marketplaces nondepository-credit-institutions peer-to-peer peertopeer-lending savings services social-lending tech

Lead the development of high-value partnerships and drive strategic growth for Zopa in the fintech sector. This remote role involves travel and collaboration with various teams to expand Zopa's market presence.

Senior Incident Manager

An all-in-one banking app that can help you cover your expenses, pay your bills, and build your wealth. It's banking as it should be. varomoney.com

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

The Senior Incident Manager is responsible for leading the response to major technology and service incidents that affect customers. This role owns the full incident management process across the Varo bank. It sets the rules of engagement with internal teams and with external partners such as Amazon Web Services Incident Detection and Response and other managed service providers. All customer impacting incidents must follow one process with one severity model, one communication flow, and one incident commander, regardless of where the alert originates.

The Senior Incident Manager ensures early detection, fast triage, clear communication, and complete follow up. This person will improve resiliency, reduce repeat incidents, and help protect customers and the bank.

What you'll be doing:
- Incident Command and Coordination: Act as the Incident Commander during major incidents, leading the incident bridge, assigning actions, and coordinating all involved teams (engineering, operations, security, and vendors) to drive timely resolution.
- Unified Process Ownership: Own the entire incident management lifecycle, ensuring all incidents strictly follow a single workflow, communication path, and severity model from detection to recovery and closure.
- Structured Handoffs: Guarantee that all handoffs between shifts and different teams are documented, clear, and complete to maintain continuity and prevent information loss.
- Vendor Rules of Engagement: Define and maintain clear rules of engagement with all external partners (like AWS Incident Detection and Response), specifying incident opening criteria, escalation paths, and the definitive process for control transfer back to internal teams.
- Centralized Communication: Prevent external partners from running parallel bridges or communication paths; mandate that all parties work exclusively through the designated Incident Commander and one coordinated channel.
- Internal and External Communication: Deliver short, clear, and factual internal updates focused on impact and next steps, while also coordinating with customer support, marketing, and compliance teams for timely and accurate external and executive communications.
- Post-Incident Analysis and Prevention: Lead comprehensive post-incident reviews to document root cause, impact, and contributing factors, and diligently track all corrective and preventive actions to completion, actively seeking out and pushing for lasting fixes to repeating patterns.

Requirements:
- Experience & Incident Command: Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles, including demonstrated experience as an Incident Commander for major incidents.
- Post-Incident Leadership: Proven ability to lead post-incident reviews and effectively drive all follow-up corrective actions to completion.
- Domain Expertise (Frameworks): Strong understanding of incident management frameworks tailored for real-time digital banking or high-availability digital services.
- Technical Knowledge (Infrastructure): Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts.
- Domain Expertise (Banking/Services): Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys.
- Communication & Availability: Strong writing and communication skills combined with the ability to support off-hours incidents or participate in a 24/7 rotation.
- Education & Certifications: A Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Relevant certifications (e.g., AWS Cloud Practitioner, ITIL) are a plus but not required.

Salary Range: $140,000 - $180,000 per year. The final offer depends on experience and may vary from the range. The role is also eligible for a bonus, equity, and benefits.

Lead incident response and management for major technology and service incidents at Varo Bank.

United States

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

The Senior Incident Manager is responsible for leading the response to major technology and service incidents that affect customers. This role owns the full incident management process across the Varo bank. It sets the rules of engagement with internal teams and with external partners such as Amazon Web Services Incident Detection and Response and other managed service providers. All customer impacting incidents must follow one process with one severity model, one communication flow, and one incident commander, regardless of where the alert originates.

The Senior Incident Manager ensures early detection, fast triage, clear communication, and complete follow up. This person will improve resiliency, reduce repeat incidents, and help protect customers and the bank.

What you'll be doing:
- Incident Command and Coordination: Act as the Incident Commander during major incidents, leading the incident bridge, assigning actions, and coordinating all involved teams (engineering, operations, security, and vendors) to drive timely resolution.
- Unified Process Ownership: Own the entire incident management lifecycle, ensuring all incidents strictly follow a single workflow, communication path, and severity model from detection to recovery and closure.
- Structured Handoffs: Guarantee that all handoffs between shifts and different teams are documented, clear, and complete to maintain continuity and prevent information loss.
- Vendor Rules of Engagement: Define and maintain clear rules of engagement with all external partners (like AWS Incident Detection and Response), specifying incident opening criteria, escalation paths, and the definitive process for control transfer back to internal teams.
- Centralized Communication: Prevent external partners from running parallel bridges or communication paths; mandate that all parties work exclusively through the designated Incident Commander and one coordinated channel.
- Internal and External Communication: Deliver short, clear, and factual internal updates focused on impact and next steps, while also coordinating with customer support, marketing, and compliance teams for timely and accurate external and executive communications.
- Post-Incident Analysis and Prevention: Lead comprehensive post-incident reviews to document root cause, impact, and contributing factors, and diligently track all corrective and preventive actions to completion, actively seeking out and pushing for lasting fixes to repeating patterns.

Requirements:
- Experience & Incident Command: Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles, including demonstrated experience as an Incident Commander for major incidents.
- Post-Incident Leadership: Proven ability to lead post-incident reviews and effectively drive all follow-up corrective actions to completion.
- Domain Expertise (Frameworks): Strong understanding of incident management frameworks tailored for real-time digital banking or high-availability digital services.
- Technical Knowledge (Infrastructure): Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts.
- Domain Expertise (Banking/Services): Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys.
- Communication & Availability: Strong writing and communication skills combined with the ability to support off-hours incidents or participate in a 24/7 rotation.
- Education & Certifications: A Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Relevant certifications (e.g., AWS Cloud Practitioner, ITIL) are a plus but not required.

Salary Range: $140,000 - $180,000 per year. The final offer depends on experience and may vary from the range. The role is also eligible for a bonus, equity, and benefits.Requirements:<ul><li> Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles.</li><li> Demonstrated experience as an Incident Commander for major incidents.</li><li> Proven ability to lead post-incident reviews and drive corrective actions to completion.</li><li> Strong understanding of incident management frameworks for real-time digital banking or high-availability services.</li><li> Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts.</li><li> Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys.</li><li> Strong writing and communication skills with the ability to support off-hours incidents or participate in a 24/7 rotation.</li><li> A Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.</li><li> Relevant certifications (e.g., AWS Cloud Practitioner, ITIL) are a plus but not required.</li></ul>Benefits:<ul><li> Competitive salary</li><li> Bonus and equity options</li><li> Comprehensive benefits package</li></ul>

Varomoney

Senior Incident Manager Lead incident response and management for major technology and service incidents at Varo Bank. Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

The Senior Incident Manager is responsible for leading the response to major technology and service incidents that affect customers. This role owns the full incident management process across the Varo bank. It sets the rules of engagement with internal teams and with external partners such as Amazon Web Services Incident Detection and Response and other managed service providers. All customer impacting incidents must follow one process with one severity model, one communication flow, and one incident commander, regardless of where the alert originates.

The Senior Incident Manager ensures early detection, fast triage, clear communication, and complete follow up. This person will improve resiliency, reduce repeat incidents, and help protect customers and the bank.

What you'll be doing:
- Incident Command and Coordination: Act as the Incident Commander during major incidents, leading the incident bridge, assigning actions, and coordinating all involved teams (engineering, operations, security, and vendors) to drive timely resolution.
- Unified Process Ownership: Own the entire incident management lifecycle, ensuring all incidents strictly follow a single workflow, communication path, and severity model from detection to recovery and closure.
- Structured Handoffs: Guarantee that all handoffs between shifts and different teams are documented, clear, and complete to maintain continuity and prevent information loss.
- Vendor Rules of Engagement: Define and maintain clear rules of engagement with all external partners (like AWS Incident Detection and Response), specifying incident opening criteria, escalation paths, and the definitive process for control transfer back to internal teams.
- Centralized Communication: Prevent external partners from running parallel bridges or communication paths; mandate that all parties work exclusively through the designated Incident Commander and one coordinated channel.
- Internal and External Communication: Deliver short, clear, and factual internal updates focused on impact and next steps, while also coordinating with customer support, marketing, and compliance teams for timely and accurate external and executive communications.
- Post-Incident Analysis and Prevention: Lead comprehensive post-incident reviews to document root cause, impact, and contributing factors, and diligently track all corrective and preventive actions to completion, actively seeking out and pushing for lasting fixes to repeating patterns.

Requirements:
- Experience & Incident Command: Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles, including demonstrated experience as an Incident Commander for major incidents.
- Post-Incident Leadership: Proven ability to lead post-incident reviews and effectively drive all follow-up corrective actions to completion.
- Domain Expertise (Frameworks): Strong understanding of incident management frameworks tailored for real-time digital banking or high-availability digital services.
- Technical Knowledge (Infrastructure): Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts.
- Domain Expertise (Banking/Services): Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys.
- Communication & Availability: Strong writing and communication skills combined with the ability to support off-hours incidents or participate in a 24/7 rotation.
- Education & Certifications: A Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Relevant certifications (e.g., AWS Cloud Practitioner, ITIL) are a plus but not required.

Salary Range: $140,000 - $180,000 per year. The final offer depends on experience and may vary from the range. The role is also eligible for a bonus, equity, and benefits. Senior Incident Manager Incident Response Analyst Varomoney finance apps banking consumer customer-experience design-research finance-technology financial-services fintech information-technology mobile-banking risk-management service-industry services user-interface AWS APIs microservices networking

The Senior Incident Manager oversees incident response processes, coordinates internal and external teams, and ensures quick resolution of critical incidents to protect customers and the bank. The role involves incident command, process ownership, communication, and post-incident analysis in a digital banking environment.

DailyPay is transforming the way people get paid, providing an on-demand pay solution that helps employees build financial well-being. The role involves working on technical client support, integration, and data optimization, acting as a technical point of escalation, supporting client changes, and collaborating with cross-functional teams to improve client data exchanges. The position requires troubleshooting, product testing, and stakeholder communication to enhance operational reliability and client experience.

Support clients with technical integrations and data optimization to improve operational reliability at DailyPay.

DailyPay is transforming the way people get paid, providing an on-demand pay solution that helps employees build financial well-being. The role involves working on technical client support, integration, and data optimization, acting as a technical point of escalation, supporting client changes, and collaborating with cross-functional teams to improve client data exchanges. The position requires troubleshooting, product testing, and stakeholder communication to enhance operational reliability and client experience.Requirements:<ul><li> Bachelor’s degree with 2+ years of experience in implementations, technical account management, or client-facing technical support</li><li> Ability to adapt and thrive in a product knowledge-heavy environment</li><li> Strong analytical and problem solving skills</li><li> Knowledge of Dell Boomi or willingness to learn Dell Boomi</li><li> Experience troubleshooting sFTP, API, and data concerns</li><li> Capacity to prioritize and handle multiple projects simultaneously</li><li> Strong interpersonal and cross-functional skills</li><li> Occasional need to work outside of normal business hours</li></ul>Benefits:<ul><li> Exceptional health, vision, and dental care</li><li> Opportunity for equity ownership</li><li> Life and AD&D, short- and long-term disability</li><li> Employee Assistance Program</li><li> Employee Resource Groups</li><li> Fun company outings and events</li><li> Unlimited PTO</li><li> 401K with company match</li></ul>

Technical Engagement Analyst Support clients with technical integrations and data optimization to improve operational reliability at DailyPay. DailyPay is transforming the way people get paid, providing an on-demand pay solution that helps employees build financial well-being. The role involves working on technical client support, integration, and data optimization, acting as a technical point of escalation, supporting client changes, and collaborating with cross-functional teams to improve client data exchanges. The position requires troubleshooting, product testing, and stakeholder communication to enhance operational reliability and client experience. Technical Engagement Analyst Analyst DailyPay Financial Services Fintech Payroll Services Minneapolis Minnesota

As a Technical Engagement Analyst, you will handle technical client support, integration, and data improvements. The role involves troubleshooting, collaboration, and strategic enhancements to client data exchanges.

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