As a Senior Customer Success Manager at HugeInc, you will play a pivotal role in ensuring clients achieve their business goals through seamless, end-to-end support. You will manage multiple client accounts, lead cross-functional teams, and proactively solve challenges to drive satisfaction and growth. The role involves creating weekly status reports, contributing to contract renewals, understanding client needs, leading onboarding sessions, managing support operations, and monitoring support hours. The position requires strong communication skills, experience with digital platforms like Adobe Experience Cloud and Salesforce, familiarity with agile methodologies, and a proactive mindset. This is a remote role within the United States, excluding New Mexico and Hawaii.