ServiceNow Senior Staff Technical Program Manager

ServiceNow is a leading cloud computing company that specializes in digital workflows to help enterprises automate and manage their IT operations, employee workflows, and customer service processes. Founded in 2004, the company provides a comprehensive platform that enables organizations to improve operational efficiencies, reduce costs, and enhance user experiences through automation and AI-driven insights. ServiceNow's products span IT service management, IT operations management, HR service delivery, and customer service management, positioning it as a critical partner for digital transformation across industries. With a strong market presence and a commitment to innovation, ServiceNow serves thousands of customers worldwide, driving enterprise productivity and agility.

At ServiceNow, the Senior Staff Technical Program Manager is responsible for leading the successful execution and delivery of flexible and holistic programs to enable delightful product experiences. The role involves operating with a high degree of autonomy, addressing organizational opportunities, defining end-to-end plans, engaging with executive stakeholders, driving root cause analysis, and monitoring solutions. The manager will implement scalable processes to effectively plan and manage multiple UX projects, contribute to the development of the design program management function, and ensure transparency and alignment across the portfolio. The position requires experience in managing large projects with cross-functional teams, leveraging or critically thinking about AI integration, and coaching others to promote scalable solutions. The role emphasizes diversity, inclusion, and the use of software tools to track metrics and report progress.

Lead and manage complex, cross-functional programs at ServiceNow with a focus on design and AI integration.

United States

At ServiceNow, the Senior Staff Technical Program Manager is responsible for leading the successful execution and delivery of flexible and holistic programs to enable delightful product experiences. The role involves operating with a high degree of autonomy, addressing organizational opportunities, defining end-to-end plans, engaging with executive stakeholders, driving root cause analysis, and monitoring solutions. The manager will implement scalable processes to effectively plan and manage multiple UX projects, contribute to the development of the design program management function, and ensure transparency and alignment across the portfolio. The position requires experience in managing large projects with cross-functional teams, leveraging or critically thinking about AI integration, and coaching others to promote scalable solutions. The role emphasizes diversity, inclusion, and the use of software tools to track metrics and report progress.Benefits:<ul><li> Flexible or remote work environment</li><li> Inclusive and diverse workplace culture</li><li> Opportunities to work with AI-powered tools and automation</li><li> Participation in innovative and strategic projects</li><li> Support for professional development and knowledge sharing</li><li> Work in a globally recognized company with a focus on making work better for everyone</li></ul>

ServiceNow

ServiceNow Senior Staff Technical Program Manager Lead and manage complex, cross-functional programs at ServiceNow with a focus on design and AI integration. At ServiceNow, the Senior Staff Technical Program Manager is responsible for leading the successful execution and delivery of flexible and holistic programs to enable delightful product experiences. The role involves operating with a high degree of autonomy, addressing organizational opportunities, defining end-to-end plans, engaging with executive stakeholders, driving root cause analysis, and monitoring solutions. The manager will implement scalable processes to effectively plan and manage multiple UX projects, contribute to the development of the design program management function, and ensure transparency and alignment across the portfolio. The position requires experience in managing large projects with cross-functional teams, leveraging or critically thinking about AI integration, and coaching others to promote scalable solutions. The role emphasizes diversity, inclusion, and the use of software tools to track metrics and report progress. ServiceNow Senior Staff Technical Program Manager ServiceNow ServiceNow Information Technology Software Cloud Computing Enterprise Software IT Service Management

This role involves defining end-to-end plans, engaging stakeholders, and implementing scalable processes to improve design program management. The candidate will also focus on integrating AI into workflows and fostering diversity and inclusion.

Senior Staff Technical Program Manager

We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will skillfully help us navigate a rapid shift to an AI-native future. You will partner with stakeholders across design, research, tech writing, product, ops, and engineering to ensure we deliver on the full potential of ServiceNow’s AI-native vision. The ideal candidate brings strong presence and strategic acumen to guide large-scale technical programs in fast-moving, ambiguous environments. You've successfully launched AI enablement programs, built AI agents or features, and guided complex transformations from concept to impact. You excel at collaborating with senior stakeholders, coordinating program strategy and execution across cross-functional teams, and telling compelling stories grounded in operational excellence. You'll solve complex business and product problems while staying attuned to real-world feedback and emerging AI advancements, directly accelerating innovation and driving measurable impact on company goals. In this role, you will oversee execution of a highly complex and cross-functional AI-enablement and tooling program, collaborating with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows. You will operate independently to define end-to-end plans, engage executives, map PDLC and operational workflows, define business and product requirements, partner with engineering to build solutions, and establish success metrics. You will synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans that drive customer value and PDLC efficiencies. You will identify connections and reconcile potential conflicts or overlaps between programs, AI features/tools/solutions, and initiatives. You will implement scalable processes and governance that balance rapid innovation with responsible AI use. You will promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across teams. You will ensure transparency and stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing to technical, business, and executive audiences.

Seeking a Senior Staff Technical Program Manager to lead AI-enablement and tooling programs supporting ServiceNow's AI-native vision.

We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will skillfully help us navigate a rapid shift to an AI-native future. You will partner with stakeholders across design, research, tech writing, product, ops, and engineering to ensure we deliver on the full potential of ServiceNow’s AI-native vision. The ideal candidate brings strong presence and strategic acumen to guide large-scale technical programs in fast-moving, ambiguous environments. You've successfully launched AI enablement programs, built AI agents or features, and guided complex transformations from concept to impact. You excel at collaborating with senior stakeholders, coordinating program strategy and execution across cross-functional teams, and telling compelling stories grounded in operational excellence. You'll solve complex business and product problems while staying attuned to real-world feedback and emerging AI advancements, directly accelerating innovation and driving measurable impact on company goals. In this role, you will oversee execution of a highly complex and cross-functional AI-enablement and tooling program, collaborating with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows. You will operate independently to define end-to-end plans, engage executives, map PDLC and operational workflows, define business and product requirements, partner with engineering to build solutions, and establish success metrics. You will synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans that drive customer value and PDLC efficiencies. You will identify connections and reconcile potential conflicts or overlaps between programs, AI features/tools/solutions, and initiatives. You will implement scalable processes and governance that balance rapid innovation with responsible AI use. You will promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across teams. You will ensure transparency and stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing to technical, business, and executive audiences.Requirements:<ul><li> 10+ years overseeing complex programs in fast-paced, high-scale technology companies</li><li> Experience collaborating across UX design, UX research, content, product, operations, and engineering teams</li><li> Proven success in launching AI enablement programs, building AI agents or features, and guiding complex transformations</li><li> Strong stakeholder management and communication skills across technical, business, and executive levels</li><li> Ability to synthesize technical, organizational, and business challenges into clear strategies and solutions</li><li> Experience in managing large-scale cross-functional technical programs with measurable impact</li><li> Familiarity with data analysis tools (SQL, Python, or similar) for querying data and building dashboards (preferred)</li></ul>Benefits:<ul><li> Flexible or remote work environment</li><li> Opportunity to work on cutting-edge AI-enablement programs</li><li> Collaborate with a global market leader in cloud-based platform technology</li><li> Join a purpose-driven company aiming to make the world work better for everyone</li><li> Work in a high-trust, innovative, and inclusive environment</li></ul>

Senior Staff Technical Program Manager Seeking a Senior Staff Technical Program Manager to lead AI-enablement and tooling programs supporting ServiceNow's AI-native vision. We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will skillfully help us navigate a rapid shift to an AI-native future. You will partner with stakeholders across design, research, tech writing, product, ops, and engineering to ensure we deliver on the full potential of ServiceNow’s AI-native vision. The ideal candidate brings strong presence and strategic acumen to guide large-scale technical programs in fast-moving, ambiguous environments. You've successfully launched AI enablement programs, built AI agents or features, and guided complex transformations from concept to impact. You excel at collaborating with senior stakeholders, coordinating program strategy and execution across cross-functional teams, and telling compelling stories grounded in operational excellence. You'll solve complex business and product problems while staying attuned to real-world feedback and emerging AI advancements, directly accelerating innovation and driving measurable impact on company goals. In this role, you will oversee execution of a highly complex and cross-functional AI-enablement and tooling program, collaborating with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows. You will operate independently to define end-to-end plans, engage executives, map PDLC and operational workflows, define business and product requirements, partner with engineering to build solutions, and establish success metrics. You will synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans that drive customer value and PDLC efficiencies. You will identify connections and reconcile potential conflicts or overlaps between programs, AI features/tools/solutions, and initiatives. You will implement scalable processes and governance that balance rapid innovation with responsible AI use. You will promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across teams. You will ensure transparency and stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing to technical, business, and executive audiences. Senior Staff Technical Program Manager Consultant ServiceNow Information Technology Software Cloud Computing Enterprise Software IT Service Management SQL Python

This role involves overseeing complex cross-functional AI programs, collaborating with stakeholders across design, research, engineering, and product teams to drive innovation and operational excellence. The candidate will manage large-scale initiatives, promote organizational change, and ensure strategic alignment in a fast-paced environment.

Product Manager

We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will help navigate a rapid shift to an AI-native future by partnering with stakeholders across design, research, tech writing, product, ops, and engineering to deliver on ServiceNow’s AI-native vision. The role involves overseeing execution of complex, cross-functional AI programs, defining end-to-end plans, engaging executives, mapping workflows, defining requirements, partnering with engineering, and establishing success metrics. You will synthesize technical, organizational, and business challenges into clear strategies and scalable solutions, reconcile overlaps between programs, implement scalable processes, promote organizational change, and ensure transparency and stakeholder alignment. The ideal candidate has over 10 years of experience managing large-scale technical programs in high-growth tech environments, with a proven record of launching AI initiatives, building AI features, and guiding transformations. Preferred qualifications include familiarity with data analysis tools like SQL and Python.

Seeking a Senior Staff Technical Program Manager to lead AI-enablement programs supporting the Experience team at ServiceNow.

We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will help navigate a rapid shift to an AI-native future by partnering with stakeholders across design, research, tech writing, product, ops, and engineering to deliver on ServiceNow’s AI-native vision. The role involves overseeing execution of complex, cross-functional AI programs, defining end-to-end plans, engaging executives, mapping workflows, defining requirements, partnering with engineering, and establishing success metrics. You will synthesize technical, organizational, and business challenges into clear strategies and scalable solutions, reconcile overlaps between programs, implement scalable processes, promote organizational change, and ensure transparency and stakeholder alignment. The ideal candidate has over 10 years of experience managing large-scale technical programs in high-growth tech environments, with a proven record of launching AI initiatives, building AI features, and guiding transformations. Preferred qualifications include familiarity with data analysis tools like SQL and Python.Requirements:<ul><li> 10+ years overseeing complex programs in fast-paced, high-scale technology companies</li><li> Experience collaborating across UX design, UX research, content, product, operations, and engineering teams</li><li> Proven success in coordinating highly cross-functional technical programs that deliver measurable impact</li><li> Experience with integrating AI into workflows, processes, or decision-making, including building AI agents or custom solutions</li><li> Ability to navigate complex conversations solving critical business and technical problems in strategic and tactical contexts</li><li> Strong communication and collaboration skills influencing technical, business, and executive audiences</li><li> Experience promoting organizational change and AI adoption across teams</li><li> Familiarity with data analysis tools (SQL, Python, or similar) for querying data and building dashboards (preferred)</li></ul>Benefits:<ul><li> Flexible or remote work environment</li><li> Opportunity to work on cutting-edge AI-enablement programs</li><li> Collaborative, innovative company culture</li><li> Work with a global market leader in cloud-based AI technology</li><li> Join a purpose-driven organization aiming to make the world work better</li></ul>

ServiceNow Senior Staff Technical Program Manager Seeking a Senior Staff Technical Program Manager to lead AI-enablement programs supporting the Experience team at ServiceNow. We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will help navigate a rapid shift to an AI-native future by partnering with stakeholders across design, research, tech writing, product, ops, and engineering to deliver on ServiceNow’s AI-native vision. The role involves overseeing execution of complex, cross-functional AI programs, defining end-to-end plans, engaging executives, mapping workflows, defining requirements, partnering with engineering, and establishing success metrics. You will synthesize technical, organizational, and business challenges into clear strategies and scalable solutions, reconcile overlaps between programs, implement scalable processes, promote organizational change, and ensure transparency and stakeholder alignment. The ideal candidate has over 10 years of experience managing large-scale technical programs in high-growth tech environments, with a proven record of launching AI initiatives, building AI features, and guiding transformations. Preferred qualifications include familiarity with data analysis tools like SQL and Python. Product Manager ServiceNow ServiceNow Information Technology Software Cloud Computing Enterprise Software IT Service Management

This role involves overseeing complex AI-focused programs, collaborating with cross-functional teams, and driving innovation in AI-native workflows. The candidate will coordinate large-scale initiatives, ensure stakeholder alignment, and promote responsible AI adoption.

Seeking a Senior Staff Technical Program Manager to lead AI-enablement and tooling programs supporting ServiceNow’s AI-native vision.

Job Description:<ul></ul>Benefits:<ul><li> Health plans including flexible spending accounts</li><li> A 401(k) Plan with company match</li><li> Employee Stock Purchase Program (ESPP)</li><li> Matching donations</li><li> Flexible time away plan</li><li> Family leave programs</li></ul>

ServiceNow Senior Staff Technical Program Manager Seeking a Senior Staff Technical Program Manager to lead AI-enablement and tooling programs supporting ServiceNow’s AI-native vision.  ServiceNow Senior Staff Technical Program Manager Consultant ServiceNow Information Technology Software Cloud Computing Enterprise Software IT Service Management SQL Python

This role involves overseeing complex cross-functional AI programs, collaborating with stakeholders across design, research, engineering, and product teams. The candidate will drive strategic initiatives, ensure operational excellence, and promote responsible AI use in a fast-paced environment.

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