Field Service Engineer II

We make robots for biologists. Our mission is to provide the scientific community with a common platform to easily share protocols and reproduce each other's results. Our robots automate experiments that would otherwise be done by hand, allowing our community to spend more time pursuing answers to some of the 21st century's most important questions.

The Field Service Engineer II (FSEII) is a key technical resource responsible for delivering exceptional service for the Opentrons’ liquid-handling robotics portfolio. This role focuses on the long-term maintenance, repair, and performance optimization of instruments across our installed base. You will ensure customers experience seamless, reliable operation within the Opentrons ecosystem by providing expert technical service and outstanding customer support. The position involves traveling to customer sites for installation, preventive maintenance, calibration, repairs, diagnosing mechanical, electrical, and software issues, documenting service activities, troubleshooting remotely, managing installations independently, and maintaining high service quality. The role requires 60-75% travel, living near an airport, and physical effort for lifting and installing instruments. The salary range is $85,000 to $100,000 per year, with potential for growth and additional benefits.

The Field Service Engineer II is responsible for delivering technical service, maintenance, and repair of Opentrons' liquid-handling robotics to ensure customer satisfaction.

United States

The Field Service Engineer II (FSEII) is a key technical resource responsible for delivering exceptional service for the Opentrons’ liquid-handling robotics portfolio. This role focuses on the long-term maintenance, repair, and performance optimization of instruments across our installed base. You will ensure customers experience seamless, reliable operation within the Opentrons ecosystem by providing expert technical service and outstanding customer support. The position involves traveling to customer sites for installation, preventive maintenance, calibration, repairs, diagnosing mechanical, electrical, and software issues, documenting service activities, troubleshooting remotely, managing installations independently, and maintaining high service quality. The role requires 60-75% travel, living near an airport, and physical effort for lifting and installing instruments. The salary range is $85,000 to $100,000 per year, with potential for growth and additional benefits.Requirements:<ul><li> Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering, Engineering, or a related major</li><li> 2-4 years of experience in a customer-facing technical role within the life sciences or laboratory automation industry</li><li> Prior experience with liquid-handling automation or Opentrons robots preferred</li><li> Experience with GitHub and/or version control tools preferred</li><li> Experience with Salesforce or similar CRM tools preferred</li><li> Solid understanding of debugging and interpreting code used in automated liquid handling; knowledge of Python preferred</li><li> Strong mechanical and hardware troubleshooting skills specific to automated liquid-handling instruments</li><li> Customer-obsessed mindset with solutions-oriented approach</li><li> Excellent verbal and written communication skills</li><li> Strong analytical, time management, and problem-solving skills</li><li> Proficiency in Google Suite or equivalent productivity software</li><li> Ability to work independently with minimal supervision while managing multiple field assignments</li></ul>Benefits:<ul><li> Competitive salary within the range of $85,000 to $100,000 per year</li><li> Equity packages</li><li> Medical, dental, and vision insurance</li><li> 401(k) eligibility</li><li> Paid time off including vacation, sick leave, and parental leave</li><li> Opportunities for growth</li><li> Work in a fast-paced environment with high service request volume</li><li> Travel opportunities (60-75% overnight travel)</li><li> Physical effort including lifting and installing robotic instruments</li></ul>

Opentrons

Field Service Engineer II The Field Service Engineer II is responsible for delivering technical service, maintenance, and repair of Opentrons' liquid-handling robotics to ensure customer satisfaction. The Field Service Engineer II (FSEII) is a key technical resource responsible for delivering exceptional service for the Opentrons’ liquid-handling robotics portfolio. This role focuses on the long-term maintenance, repair, and performance optimization of instruments across our installed base. You will ensure customers experience seamless, reliable operation within the Opentrons ecosystem by providing expert technical service and outstanding customer support. The position involves traveling to customer sites for installation, preventive maintenance, calibration, repairs, diagnosing mechanical, electrical, and software issues, documenting service activities, troubleshooting remotely, managing installations independently, and maintaining high service quality. The role requires 60-75% travel, living near an airport, and physical effort for lifting and installing instruments. The salary range is $85,000 to $100,000 per year, with potential for growth and additional benefits. Field Service Engineer II Engineer Opentrons biotechnology commercial-physical-research developer-apis information-technology life-sciences robotics services Python GitHub

This role involves traveling to customer sites for installation, troubleshooting, and maintenance of robotic instruments. It requires technical proficiency, strong communication skills, and significant travel across the U.S. East Coast.

The Field Service Engineer II (FSEII) is a key technical resource responsible for delivering exceptional service for the Opentrons’ liquid-handling robotics portfolio. This role focuses on the long-term maintenance, repair, and performance optimization of instruments across our installed base. You will ensure customers experience seamless, reliable operation within the Opentrons ecosystem by providing expert technical service and outstanding customer support.

We are deeply customer-obsessed, and your work will have a direct impact on customer satisfaction and retention. This position requires both technical proficiency and strong communication skills, reflecting Opentrons’ commitment to providing world-class service.

Field Service Engineers report directly to the Director of Field Applications Scientists. This is a remote field-based role with significant travel across the United States and Canada, with potential international coverage based on business needs, however the primary territory for this role is the east coast (U.S.).

**What You Will Do:**
- Travel to customer sites to perform service on Opentrons robotic platforms, including installation, preventive maintenance, calibration, and repairs.
- Conduct on-site evaluations to diagnose and resolve mechanical, electrical, and software-related issues.
- Document all service activities and findings clearly and accurately in applicable systems.
- Perform basic to intermediate troubleshooting remotely when possible, escalating appropriately when needed.
- Independently schedule and manage installations, maintenance, repairs, and follow-up service activities.
- Maintain high service quality and professionalism while representing Opentrons in the field.
- Travel 60-75% or more to meet business needs.

**What We Are Looking For:**
- Education: Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering, Engineering, or a related major.
- Experience: 2-4 years in a customer-facing technical role within the life sciences or laboratory automation industry.
- Prior experience with liquid-handling automation or Opentrons robots preferred.
- Experience with GitHub and/or version control tools preferred.
- Experience with Salesforce or similar CRM tools is a plus.
- Knowledge of debugging and interpreting code used in automated liquid handling; knowledge of Python preferred.
- Strong mechanical and hardware troubleshooting skills specific to automated liquid-handling instruments.
- Customer-obsessed mindset with solutions-oriented approach.
- Excellent verbal and written communication skills.
- Strong analytical, time management, and problem-solving skills.
- Proficiency in Google Suite or equivalent.
- Ability to work independently with minimal supervision while managing multiple field assignments.

**Working Conditions and Physical Effort:**
- Fast-paced environment with high volume of service requests and dynamic scheduling.
- 60-75%+ overnight travel required, with additional travel possible.
- Must live near an international airport.
- Some physical effort required, including lifting and installing robotic instruments.

**Compensation Range:**
- The pay range at start is expected to be between $85,000 and $100,000 per year.
- Total compensation may include equity, medical, financial, and other benefits.

**Benefits:**
- Excellent benefits, including health, dental, vision, and parental leave.
- Competitive compensation and equity packages.
- Paid time off including vacation, sick leave, and parental leave.
- Opportunities for growth.

**Additional info:**
- Opentrons is an equal opportunity employer.
- Position posted until filled.

#LI-Remote

The Field Service Engineer II (FSEII) is a key technical resource responsible for delivering exceptional service for the Opentrons’ liquid-handling robotics portfolio. This role focuses on the long-term maintenance, repair, and performance optimization of instruments across our installed base. You will ensure customers experience seamless, reliable operation within the Opentrons ecosystem by providing expert technical service and outstanding customer support.

We are deeply customer-obsessed, and your work will have a direct impact on customer satisfaction and retention. This position requires both technical proficiency and strong communication skills, reflecting Opentrons’ commitment to providing world-class service.

Field Service Engineers report directly to the Director of Field Applications Scientists. This is a remote field-based role with significant travel across the United States and Canada, with potential international coverage based on business needs, however the primary territory for this role is the east coast (U.S.).

**What You Will Do:**
- Travel to customer sites to perform service on Opentrons robotic platforms, including installation, preventive maintenance, calibration, and repairs.
- Conduct on-site evaluations to diagnose and resolve mechanical, electrical, and software-related issues.
- Document all service activities and findings clearly and accurately in applicable systems.
- Perform basic to intermediate troubleshooting remotely when possible, escalating appropriately when needed.
- Independently schedule and manage installations, maintenance, repairs, and follow-up service activities.
- Maintain high service quality and professionalism while representing Opentrons in the field.
- Travel 60-75% or more to meet business needs.

**What We Are Looking For:**
- Education: Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering, Engineering, or a related major.
- Experience: 2-4 years in a customer-facing technical role within the life sciences or laboratory automation industry.
- Prior experience with liquid-handling automation or Opentrons robots preferred.
- Experience with GitHub and/or version control tools preferred.
- Experience with Salesforce or similar CRM tools is a plus.
- Knowledge of debugging and interpreting code used in automated liquid handling; knowledge of Python preferred.
- Strong mechanical and hardware troubleshooting skills specific to automated liquid-handling instruments.
- Customer-obsessed mindset with solutions-oriented approach.
- Excellent verbal and written communication skills.
- Strong analytical, time management, and problem-solving skills.
- Proficiency in Google Suite or equivalent.
- Ability to work independently with minimal supervision while managing multiple field assignments.

**Working Conditions and Physical Effort:**
- Fast-paced environment with high volume of service requests and dynamic scheduling.
- 60-75%+ overnight travel required, with additional travel possible.
- Must live near an international airport.
- Some physical effort required, including lifting and installing robotic instruments.

**Compensation Range:**
- The pay range at start is expected to be between $85,000 and $100,000 per year.
- Total compensation may include equity, medical, financial, and other benefits.

**Benefits:**
- Excellent benefits, including health, dental, vision, and parental leave.
- Competitive compensation and equity packages.
- Paid time off including vacation, sick leave, and parental leave.
- Opportunities for growth.

**Additional info:**
- Opentrons is an equal opportunity employer.
- Position posted until filled.

#LI-Remote

Field Service Engineer II The Field Service Engineer II is responsible for delivering technical service, maintenance, and repair of Opentrons' liquid-handling robotics to ensure customer satisfaction. The Field Service Engineer II (FSEII) is a key technical resource responsible for delivering exceptional service for the Opentrons’ liquid-handling robotics portfolio. This role focuses on the long-term maintenance, repair, and performance optimization of instruments across our installed base. You will ensure customers experience seamless, reliable operation within the Opentrons ecosystem by providing expert technical service and outstanding customer support.

We are deeply customer-obsessed, and your work will have a direct impact on customer satisfaction and retention. This position requires both technical proficiency and strong communication skills, reflecting Opentrons’ commitment to providing world-class service.

Field Service Engineers report directly to the Director of Field Applications Scientists. This is a remote field-based role with significant travel across the United States and Canada, with potential international coverage based on business needs, however the primary territory for this role is the east coast (U.S.).

**What You Will Do:**
- Travel to customer sites to perform service on Opentrons robotic platforms, including installation, preventive maintenance, calibration, and repairs.
- Conduct on-site evaluations to diagnose and resolve mechanical, electrical, and software-related issues.
- Document all service activities and findings clearly and accurately in applicable systems.
- Perform basic to intermediate troubleshooting remotely when possible, escalating appropriately when needed.
- Independently schedule and manage installations, maintenance, repairs, and follow-up service activities.
- Maintain high service quality and professionalism while representing Opentrons in the field.
- Travel 60-75% or more to meet business needs.

**What We Are Looking For:**
- Education: Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering, Engineering, or a related major.
- Experience: 2-4 years in a customer-facing technical role within the life sciences or laboratory automation industry.
- Prior experience with liquid-handling automation or Opentrons robots preferred.
- Experience with GitHub and/or version control tools preferred.
- Experience with Salesforce or similar CRM tools is a plus.
- Knowledge of debugging and interpreting code used in automated liquid handling; knowledge of Python preferred.
- Strong mechanical and hardware troubleshooting skills specific to automated liquid-handling instruments.
- Customer-obsessed mindset with solutions-oriented approach.
- Excellent verbal and written communication skills.
- Strong analytical, time management, and problem-solving skills.
- Proficiency in Google Suite or equivalent.
- Ability to work independently with minimal supervision while managing multiple field assignments.

**Working Conditions and Physical Effort:**
- Fast-paced environment with high volume of service requests and dynamic scheduling.
- 60-75%+ overnight travel required, with additional travel possible.
- Must live near an international airport.
- Some physical effort required, including lifting and installing robotic instruments.

**Compensation Range:**
- The pay range at start is expected to be between $85,000 and $100,000 per year.
- Total compensation may include equity, medical, financial, and other benefits.

**Benefits:**
- Excellent benefits, including health, dental, vision, and parental leave.
- Competitive compensation and equity packages.
- Paid time off including vacation, sick leave, and parental leave.
- Opportunities for growth.

**Additional info:**
- Opentrons is an equal opportunity employer.
- Position posted until filled.

#LI-Remote Field Service Engineer II Engineer Opentrons biotechnology commercial-physical-research developer-apis information-technology life-sciences robotics services

This role involves traveling to customer sites for installation, troubleshooting, and maintenance of robotic instruments. It requires technical proficiency, excellent communication, and significant travel across the U.S. East Coast and possibly internationally.

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