Product Manager

PresenceLearning is the leading telehealth network of providers of clinical services and assessments to educational organizations. The PresenceLearning care network has provided over one million sessions of live, online speech-language therapy, occupational therapy, behavioral interventions and mental health services, diagnostic services and assessments, and early childhood services for children with special needs. Since our founding in 2009, we have delivered more than 1,000,000 sessions of teletherapy to hundreds of school districts, charter schools, and virtual school organizations across the United States. And we're not stopping there. The shortage of Speech-Language Pathologists (SLPs), Occupational Therapists (OTs), and Mental Health Professionals (MHPs) is reaching crisis proportions, innovative modes of delivery have become essential for providing access to therapeutic services. Our dedicated team of employees is committed to seeing children thrive via the growing online therapy revolution.

Presence is seeking a Senior Product Manager to own platform experiences that enable clinicians to deliver and document special education services across their SaaS and service offerings. The role involves owning solution design, product definition, user research, testing, and implementation for therapy delivery experiences, documentation & report writing, IEP goals and metrics tracking, and an extensive resource library. A major focus is shaping AI-native capabilities (including an AI Copilot for report writing, session planning, and IEP writing) by partnering with designers, engineers, clinicians, and business stakeholders. The Senior PM will lead continuous discovery with clinicians and school stakeholders, build and validate prototypes with AI-assisted tools, ensure adherence to FERPA/HIPAA/SOC2/WCAG standards, define and track product success metrics, lead an interdisciplinary pod, and collaborate on go-to-market and release plans while advocating for the clinician end-to-end experience.

Senior Product Manager to own and define AI-native platform experiences for clinicians delivering teletherapy, partnering cross-functionally to drive product strategy, discovery, and outcomes.

Senior Product Manager

United States

Presence is seeking a Senior Product Manager to own platform experiences that enable clinicians to deliver and document special education services across their SaaS and service offerings. The role involves owning solution design, product definition, user research, testing, and implementation for therapy delivery experiences, documentation & report writing, IEP goals and metrics tracking, and an extensive resource library. A major focus is shaping AI-native capabilities (including an AI Copilot for report writing, session planning, and IEP writing) by partnering with designers, engineers, clinicians, and business stakeholders. The Senior PM will lead continuous discovery with clinicians and school stakeholders, build and validate prototypes with AI-assisted tools, ensure adherence to FERPA/HIPAA/SOC2/WCAG standards, define and track product success metrics, lead an interdisciplinary pod, and collaborate on go-to-market and release plans while advocating for the clinician end-to-end experience.Benefits:<ul><li> Comprehensive medical plans including a High Deductible Plan with generous HSA contribution</li><li> Dental coverage</li><li> Vision coverage</li><li> 11 observed holidays</li><li> Flexible paid time off for salaried team members</li><li> Hourly team members accrue 15 days paid time off starting</li><li> 401(k) savings plan with a discretionary company match</li><li> $500 home office stipend</li><li> Company-paid life insurance and AD&D</li><li> Employee Assistance Program</li><li> Disability benefits</li><li> Wellness programs including Headspace, Peloton and One Medical</li><li> Paid parental and caregiving leave</li><li> Professional development opportunities and eligibility to apply for scholarship program</li><li> Collaborative, inclusive culture (Great Place to Work certified)</li><li> Employee Resource Groups</li><li> Volunteer time off and donation matching</li><li> Remote-first work with emphasis on cameras-on during core hours</li></ul>

PresenceLearning

Senior Product Manager Senior Product Manager to own and define AI-native platform experiences for clinicians delivering teletherapy, partnering cross-functionally to drive product strategy, discovery, and outcomes. Presence is seeking a Senior Product Manager to own platform experiences that enable clinicians to deliver and document special education services across their SaaS and service offerings. The role involves owning solution design, product definition, user research, testing, and implementation for therapy delivery experiences, documentation & report writing, IEP goals and metrics tracking, and an extensive resource library. A major focus is shaping AI-native capabilities (including an AI Copilot for report writing, session planning, and IEP writing) by partnering with designers, engineers, clinicians, and business stakeholders. The Senior PM will lead continuous discovery with clinicians and school stakeholders, build and validate prototypes with AI-assisted tools, ensure adherence to FERPA/HIPAA/SOC2/WCAG standards, define and track product success metrics, lead an interdisciplinary pod, and collaborate on go-to-market and release plans while advocating for the clinician end-to-end experience. Product Manager Product Adoption Specialist PresenceLearning information-technology-and-services aba-therapy allied-health-providers autism behavioral-therapy computer-software continuing-education e-learning-providers education fitness health health-care health-services healthcare hospital information-technology k-12-education k12 learning-disabilities missiondriven online-occupational-therapy online-speech-therapy primary psychology secondary-education service-industry services slps special-education speech-language-pathology technology telepractice video-conferencing virtual-workforce wellness AI prototyping tools Figma Claude

You will lead product definition, solution design, and discovery for clinician-facing teletherapy platform experiences, including AI-native capabilities. Partner with design, engineering, clinical teams, and business stakeholders to prioritize roadmap, measure outcomes, and drive adoption.

Customer Service Agent

We provide information and practical guidance to support and empower individuals and families living with fragile X, and the professionals who support them. We also support research into fragile X to improve support and understanding now and into the future. Fragile X Syndrome is a genetic condition. It is the most common inherited cause of learning disability and the underlying cause of up to 1 in 20 cases of autism, yet many have not heard of it. Understanding the specific features of Fragile X can allow for better understanding for each individual, so that they can get the best support to help them to thrive. In the UK there are approximately 15,000 people with Fragile X Syndrome. Yet, many people's needs are still being missed or overlooked due to a lack of diagnosis or lack of understanding of their condition. Fragile X Syndrome is just one of a family of Fragile X-associated conditions. Approximately 1 in 250 girls and women, and 1 in 800 men are Fragile X carriers, with smaller changes to their fragile X gene: around 160,000 people in the UK. As well as having the possibility of passing Fragile X Syndrome to future generations, carriers of Fragile X are at risk of symptoms including female infertility and early menopause, as well as a Parkinson's-like condition that can cause tremors, balance and memory problems in later life (find out more about FXTAS). These issues are too rarely realised to be linked to Fragile X, leading to misdiagnosis and often a lack of appropriate information and support. Due to its inherited nature, multiple members of families are often affected by fragile X in different ways. Correct diagnosis is essential for getting all members the most appropriate support to remain in good health. We are the only UK charity dedicated to those individuals and families living with Fragile X. We provide support through specialised support workers, events, training, research, and more.

Fragile is a hyper-growth startup redefining the way people access consumer hardware through seamless rentals. Our platform makes premium technology—such as home robotics, smart home devices, wearable technology, gaming PCs, and more—accessible and affordable with flat monthly rates and no long-term commitments. At Fragile, we thrive in a fast-paced, collaborative environment where operations blend the energy of a technology office with the hands-on nature of a warehouse. Our team is driven, focused, and dedicated to scaling a category-defining business. We work with intensity and passion, shaping the future of hardware rentals. Key Responsibilities include responding promptly and professionally to customer inquiries via phone, email, and SMS, managing active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time, and collaborating with logistics, billing, and technical teams to resolve order, payment, or product issues.

Customer Service Agents will contact and respond to customers to resolve their inquiries and concerns in a timely manner.

Fragile is a hyper-growth startup redefining the way people access consumer hardware through seamless rentals. Our platform makes premium technology—such as home robotics, smart home devices, wearable technology, gaming PCs, and more—accessible and affordable with flat monthly rates and no long-term commitments. At Fragile, we thrive in a fast-paced, collaborative environment where operations blend the energy of a technology office with the hands-on nature of a warehouse. Our team is driven, focused, and dedicated to scaling a category-defining business. We work with intensity and passion, shaping the future of hardware rentals. Key Responsibilities include responding promptly and professionally to customer inquiries via phone, email, and SMS, managing active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time, and collaborating with logistics, billing, and technical teams to resolve order, payment, or product issues.Requirements:<ul><li> Clear and professional communication skills (written and verbal).</li><li> Comfortable making phone calls, sending emails, and managing SMS conversations.</li><li> Reliable, organized, and detail-oriented.</li><li> Experience in customer service, retention, or subscription-based support preferred.</li><li> Nice to Have: Located on East Coast</li></ul>Benefits:<ul><li> Be part of a rapidly growing company.</li><li> Opportunities for growth within a fast-paced startup environment.</li><li> $25/hour compensation</li></ul>

Fragile X Society

Customer Service Agent Customer Service Agents will contact and respond to customers to resolve their inquiries and concerns in a timely manner. Fragile is a hyper-growth startup redefining the way people access consumer hardware through seamless rentals. Our platform makes premium technology—such as home robotics, smart home devices, wearable technology, gaming PCs, and more—accessible and affordable with flat monthly rates and no long-term commitments. At Fragile, we thrive in a fast-paced, collaborative environment where operations blend the energy of a technology office with the hands-on nature of a warehouse. Our team is driven, focused, and dedicated to scaling a category-defining business. We work with intensity and passion, shaping the future of hardware rentals. Key Responsibilities include responding promptly and professionally to customer inquiries via phone, email, and SMS, managing active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time, and collaborating with logistics, billing, and technical teams to resolve order, payment, or product issues. Customer Service Agent Technical Customer Success Manager Fragile X Society individual-and-family-services autism family-services fragile-x-syndrome helpline individual learning-disability social-services San Francisco California

Account Manager

CentralReach is an innovative practice management and EHR Technology company. Trusted by over 36,000 users, CentralReach provides leading technology, clinical expertise and unparalleled service. Our products include practice management, human resources, clinical data collection and learning management.

CentralReach is a leading provider of autism and IDD care software for ABA, therapy, and special education, trusted by over 200,000 users. The Account Manager will focus on deepening customer relationships, supporting renewals, and identifying growth opportunities. Key responsibilities include collaborating with sales and success teams, conducting business reviews, understanding client goals, delivering product demos, maintaining CRM records, and providing feedback to shape product development. The role emphasizes proactive account management, communication, and strategic partnership with clients. The company offers a hybrid work environment with offices in Florida, New Jersey, and Italy, and provides competitive compensation, health benefits, PTO, 401(k), parental leave, wellness programs, and community engagement initiatives.

CentralReach is seeking an Account Manager to oversee and grow client portfolios by providing exceptional service and identifying growth opportunities.

CentralReach is a leading provider of autism and IDD care software for ABA, therapy, and special education, trusted by over 200,000 users. The Account Manager will focus on deepening customer relationships, supporting renewals, and identifying growth opportunities. Key responsibilities include collaborating with sales and success teams, conducting business reviews, understanding client goals, delivering product demos, maintaining CRM records, and providing feedback to shape product development. The role emphasizes proactive account management, communication, and strategic partnership with clients. The company offers a hybrid work environment with offices in Florida, New Jersey, and Italy, and provides competitive compensation, health benefits, PTO, 401(k), parental leave, wellness programs, and community engagement initiatives.Benefits:<ul><li> Comprehensive health benefits</li><li> Generous PTO</li><li> 401(k) matching</li><li> Paid parental leave</li><li> Hybrid work schedules</li><li> Career development support</li><li> Wellness programs</li><li> Community engagement through CR Cares™</li></ul>

CentralReach

Account Manager CentralReach is seeking an Account Manager to oversee and grow client portfolios by providing exceptional service and identifying growth opportunities. CentralReach is a leading provider of autism and IDD care software for ABA, therapy, and special education, trusted by over 200,000 users. The Account Manager will focus on deepening customer relationships, supporting renewals, and identifying growth opportunities. Key responsibilities include collaborating with sales and success teams, conducting business reviews, understanding client goals, delivering product demos, maintaining CRM records, and providing feedback to shape product development. The role emphasizes proactive account management, communication, and strategic partnership with clients. The company offers a hybrid work environment with offices in Florida, New Jersey, and Italy, and provides competitive compensation, health benefits, PTO, 401(k), parental leave, wellness programs, and community engagement initiatives. Account Manager Account Manager CentralReach computer-software aba aba-therapy autism behavioral-therapy billing biotechnology clinical-data-collection ehr-software home-health-care-software human-resources information-technology internet learning-management medical-billing-software medical-practice-management-software medical-staff-scheduling-software mental-health-software neuroscience ot patient-scheduling-software practice-management-software prepackaged-software productivity-software psychology resource-scheduling-software services software speech

The role involves managing customer relationships, supporting renewals, and collaborating with sales and success teams. It requires understanding client goals and delivering tailored product demonstrations.

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