IT Helpdesk Support Specialist

SBT Global is a technology services company specializing in digital transformation, IT consulting, and software development. Founded in 2003, the company provides innovative solutions across various industries including healthcare, finance, and retail. SBT Global focuses on delivering end-to-end technology services such as cloud computing, data analytics, and enterprise application development to help businesses improve operational efficiency and customer experience. With a global presence and a commitment to quality, SBT Global supports clients in achieving their digital goals through customized technology strategies and skilled resources.

Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will troubleshoot hardware, software, and network-related issues while ensuring efficient IT support operations. Responsibilities include responding to user inquiries via phone, email, or in-person, assisting with hardware, software, and network issues, creating knowledge base articles, installing and configuring software, resolving LAN/WAN problems, conducting routine maintenance, providing user training, and collaborating with support teams. Qualifications include proven experience in IT support, knowledge of hardware and troubleshooting, strong communication skills, familiarity with help desk tools, relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician), a degree in Computer Science or related field, and bilingual in Korean and English. Benefits include health, dental, vision insurance, 401(k) with up to 5% match, life insurance, BTA insurance, company-provided lunch, PTO, holidays, celebration benefits, gift certificates, FSA, DCFSA, and HSA.

Proactive IT Helpdesk Support Specialist providing technical assistance and troubleshooting hardware, software, and network issues in California.

Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will troubleshoot hardware, software, and network-related issues while ensuring efficient IT support operations. Responsibilities include responding to user inquiries via phone, email, or in-person, assisting with hardware, software, and network issues, creating knowledge base articles, installing and configuring software, resolving LAN/WAN problems, conducting routine maintenance, providing user training, and collaborating with support teams. Qualifications include proven experience in IT support, knowledge of hardware and troubleshooting, strong communication skills, familiarity with help desk tools, relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician), a degree in Computer Science or related field, and bilingual in Korean and English. Benefits include health, dental, vision insurance, 401(k) with up to 5% match, life insurance, BTA insurance, company-provided lunch, PTO, holidays, celebration benefits, gift certificates, FSA, DCFSA, and HSA.Requirements:<ul><li> Proven experience as an IT Help Desk Support or similar role.</li><li> Knowledge of computer hardware, software, and troubleshooting techniques.</li><li> Strong communication and customer service skills.</li><li> Familiarity with help desk software and remote desktop tools.</li><li> Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.</li><li> A degree in Computer Science, Information Technology, or a related field is preferred.</li><li> Bilingual in Korean and English.</li></ul>Benefits:<ul><li> Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy</li><li> 401(k) Retirement Plan with up to 5% match per company policy</li><li> Life Insurance and AD&D (Accidental death & Dismemberment) per company policy</li><li> BTA Insurance (Business Travel Accident Coverage)</li><li> Company provided lunch</li><li> Paid-time off (PTO) and Paid Holidays per company policy</li><li> Celebration & Condolence Benefits per company policy</li><li> Holiday Gift certificates per company policy</li><li> FSA (Flexible Spending Account) per company policy</li><li> DCFSA (Dependent Child Care Spending Account) per company policy</li><li> HSA (Health Savings Accounts) per company policy</li></ul>

SBT Global

IT Helpdesk Support Specialist Proactive IT Helpdesk Support Specialist providing technical assistance and troubleshooting hardware, software, and network issues in California. Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will troubleshoot hardware, software, and network-related issues while ensuring efficient IT support operations. Responsibilities include responding to user inquiries via phone, email, or in-person, assisting with hardware, software, and network issues, creating knowledge base articles, installing and configuring software, resolving LAN/WAN problems, conducting routine maintenance, providing user training, and collaborating with support teams. Qualifications include proven experience in IT support, knowledge of hardware and troubleshooting, strong communication skills, familiarity with help desk tools, relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician), a degree in Computer Science or related field, and bilingual in Korean and English. Benefits include health, dental, vision insurance, 401(k) with up to 5% match, life insurance, BTA insurance, company-provided lunch, PTO, holidays, celebration benefits, gift certificates, FSA, DCFSA, and HSA. IT Helpdesk Support Specialist Architect SBT Global Information Technology and Services IT Consulting Software Development California California

This role involves responding to user inquiries, resolving technical issues, and maintaining IT support operations onsite in California. The candidate must be bilingual in Korean and English with relevant experience and certifications.

Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring efficient IT support operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users. Responsibilities include responding to user inquiries, resolving hardware, software, and network issues, creating knowledge base articles, installing and configuring software, maintaining system security, providing user training, and collaborating with support teams. Qualifications include proven experience in IT support, knowledge of hardware and troubleshooting, strong communication skills, familiarity with help desk tools, relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician), a degree in Computer Science or related field, and bilingual proficiency in Korean and English. The role is onsite, full-time, Monday to Friday, 8:00 AM – 5:00 PM.

Proactive IT Helpdesk Support Specialist providing technical assistance to stores in California.

Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring efficient IT support operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users. Responsibilities include responding to user inquiries, resolving hardware, software, and network issues, creating knowledge base articles, installing and configuring software, maintaining system security, providing user training, and collaborating with support teams. Qualifications include proven experience in IT support, knowledge of hardware and troubleshooting, strong communication skills, familiarity with help desk tools, relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician), a degree in Computer Science or related field, and bilingual proficiency in Korean and English. The role is onsite, full-time, Monday to Friday, 8:00 AM – 5:00 PM.Requirements:<ul><li> Proven experience as an IT Help Desk Support or similar role.</li><li> Knowledge of computer hardware, software, and troubleshooting techniques.</li><li> Strong communication and customer service skills.</li><li> Familiarity with help desk software and remote desktop tools.</li><li> Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.</li><li> A degree in Computer Science, Information Technology, or a related field is preferred.</li><li> Bilingual in Korean and English.</li></ul>Benefits:<ul><li> Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy</li><li> 401 (k) Retirement Plan with up to 5% match per company policy</li><li> Life Insurance and AD&D (Accidental death & Dismemberment) per company policy</li><li> BTA Insurance (Business Travel Accident Coverage)</li><li> Company provided lunch</li><li> Paid-time off (PTO) and Paid Holidays per company policy</li><li> Celebration & Condolence Benefits per company policy</li><li> Holiday Gift certificates per company policy</li><li> FSA (Flexible Spending Account) per company policy</li><li> DCFSA (Dependent Child Care Spending Account) per company policy</li><li> HSA (Health Savings Accounts) per company policy</li></ul>

IT Helpdesk Support Specialist Proactive IT Helpdesk Support Specialist providing technical assistance to stores in California. Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring efficient IT support operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users. Responsibilities include responding to user inquiries, resolving hardware, software, and network issues, creating knowledge base articles, installing and configuring software, maintaining system security, providing user training, and collaborating with support teams. Qualifications include proven experience in IT support, knowledge of hardware and troubleshooting, strong communication skills, familiarity with help desk tools, relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician), a degree in Computer Science or related field, and bilingual proficiency in Korean and English. The role is onsite, full-time, Monday to Friday, 8:00 AM – 5:00 PM. IT Helpdesk Support Specialist Architect SBT Global Information Technology and Services IT Consulting Software Development California California

Seeking a customer-focused IT Helpdesk Support Specialist to troubleshoot hardware, software, and network issues. The role involves providing technical support, maintaining systems, and assisting end-users both onsite and remotely.

Technical Support

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville, IL, Chicago, IL, Tyson's Corner VA, and Hyderabad India. We specialize in providing very fast delivery of quality resources at competitive pricing. Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients. Time-constrained clients simply don't have the bandwidth to work with consulting firms that lack depth of knowledge and local senior level contacts needed to fill highly specific job openings. Those who choose to leverage the unique expertise of a strategic partner like Sonoma Consulting will realize significantly higher quality consultants, faster delivery process and lower turnover. This is what separates us from all others. The Process @ Sonoma ConsultingSpend a little time with us prior to your resource needs and we'll get you the right fit in better understanding your team dynamics, culture and company philosophy. Candidates are extensively screened with our comprehensive interviews, reference-checking, and skills testing. We can provide you candidates typically within 24-48 hours along with other requirements you may have including; drug screening, comprehensive background checks, and employment. Find out more at www.sonomaconsulting.net

The IT Support Specialist is responsible for assisting users with issues arising from everyday use of corporate technology. Responsible for administration and analysis of voice/data network and related systems in order to resolve problems. Ensures user satisfaction by providing analysis, preventative maintenance, troubleshooting, and quick resolution to complex problems. Researches and recommends alternative solutions to reduce costs and/or improve service. Evaluates and resolves issues regarding IT operations, including administration, design, installation, configuration, error analysis, system status and downtime procedures, etc. Configures and manages helpdesk software and follows up with users to ensure that helpdesk service level agreements have been achieved resolving any lingering issues. User support can be performed either by remote access, phone, or on-site. Responsibilities include managing and routing all incoming calls and trouble tickets to appropriate resources, maintaining asset tracking and IT inventory, providing onsite and phone-based support for local, remote and traveling users, analyzing and supporting Microsoft Exchange, planning and supporting system upgrades, analyzing and maintaining LAN and WAN connectivity, sharing responsibility for network security, configuring and providing support for users in various environments, managing and supporting servers, troubleshooting hardware and connectivity issues, and providing after hours and weekend support for high priority issues.

The IT Support Specialist is responsible for assisting users with issues arising from everyday use of corporate technology.

Junior Technical Support (Only 2 years)

The IT Support Specialist is responsible for assisting users with issues arising from everyday use of corporate technology. Responsible for administration and analysis of voice/data network and related systems in order to resolve problems. Ensures user satisfaction by providing analysis, preventative maintenance, troubleshooting, and quick resolution to complex problems. Researches and recommends alternative solutions to reduce costs and/or improve service. Evaluates and resolves issues regarding IT operations, including administration, design, installation, configuration, error analysis, system status and downtime procedures, etc. Configures and manages helpdesk software and follows up with users to ensure that helpdesk service level agreements have been achieved resolving any lingering issues. User support can be performed either by remote access, phone, or on-site. Responsibilities include managing and routing all incoming calls and trouble tickets to appropriate resources, maintaining asset tracking and IT inventory, providing onsite and phone-based support for local, remote and traveling users, analyzing and supporting Microsoft Exchange, planning and supporting system upgrades, analyzing and maintaining LAN and WAN connectivity, sharing responsibility for network security, configuring and providing support for users in various environments, managing and supporting servers, troubleshooting hardware and connectivity issues, and providing after hours and weekend support for high priority issues.Requirements:<ul><li> Associates or College degree or three to five years related experience and/or training; or equivalent combination of education and experience.</li><li> Minimum two years’ experience with Windows Server 2008/2012, Active Directory Administration including working knowledge of TCP/IP, DNS, WINS, and DHCP.</li><li> Minimum two years’ experience with Windows 7 and MS Office 2003, 2007, 2010.</li><li> Minimum one year experience with LAN/WAN technologies including MPLS and wireless, Microsoft Exchange 2007/2010, Citrix Presentation 4.5 or XenApp 6.0/6.5, cell phone support.</li><li> Familiarity with VoIP phone system experience, tablets support (iPad), Corporate Anti-Virus management, HP ProCurve & Cisco switches, Internet Load Balancing/Link Aggregation.</li></ul>

Sonoma Consulting

Junior Technical Support (Only 2 years) The IT Support Specialist is responsible for assisting users with issues arising from everyday use of corporate technology. The IT Support Specialist is responsible for assisting users with issues arising from everyday use of corporate technology. Responsible for administration and analysis of voice/data network and related systems in order to resolve problems. Ensures user satisfaction by providing analysis, preventative maintenance, troubleshooting, and quick resolution to complex problems. Researches and recommends alternative solutions to reduce costs and/or improve service. Evaluates and resolves issues regarding IT operations, including administration, design, installation, configuration, error analysis, system status and downtime procedures, etc. Configures and manages helpdesk software and follows up with users to ensure that helpdesk service level agreements have been achieved resolving any lingering issues. User support can be performed either by remote access, phone, or on-site. Responsibilities include managing and routing all incoming calls and trouble tickets to appropriate resources, maintaining asset tracking and IT inventory, providing onsite and phone-based support for local, remote and traveling users, analyzing and supporting Microsoft Exchange, planning and supporting system upgrades, analyzing and maintaining LAN and WAN connectivity, sharing responsibility for network security, configuring and providing support for users in various environments, managing and supporting servers, troubleshooting hardware and connectivity issues, and providing after hours and weekend support for high priority issues. Technical Support Technical Account Manager Sonoma Consulting staffing-and-recruiting consulting exclusive-contingent-search executive-search h1b-transfers hourly-consulting it-staffing offshore payrolling recruiting retained-search staff-augmentation staffing sub-contracting time Windows Server Active Directory TCP/IP DNS WINS DHCP Windows 7 MS Office LAN WAN MPLS Microsoft Exchange Citrix VMware Mobile Iron MDM

The IT Support Specialist provides user support and resolves issues related to corporate technology, ensuring user satisfaction through effective troubleshooting and maintenance. Responsibilities include managing helpdesk software, supporting network connectivity, and providing on-site and remote assistance.

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