Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Norwegian-speaking Customer Service Representatives (m/f/d) to support our customer service team for an extended warranty provider for consumer electronics and home appliances. If you enjoy working with people, then Foundever is the right place for you! Start date: 12.01.2026. Location: Hybrid (Berlin-Neukölln & Remote). Weekly hours: 20 - 40 h. Working hours: Mon - Sat between 08:00 AM and 8:00 PM. Salary: 2,639.33 - 2,839.33 €/month (Fixed salary 2,409.33 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month). Responsibilities include damage assessment of defective electronic devices of Norwegian-speaking customers, increasing customer satisfaction, and reviewing submitted damage claims. Requirements include fluency in Norwegian (C2) and English (B2), PC literacy, customer service experience preferred, willingness to work flexible hours, and an empathetic personality. Benefits include career changers welcome, hybrid work environment, mentoring, team events, shopping discounts, bike leasing, pension plan, wellness programs, internal career growth, international opportunities, 27-31 vacation days, and optional German language classes.

The job involves managing a customer service project for a major client in the telecommunications sector, overseeing operations and processes, leading up to 5 team leads with up to 25 freelancers each, and working in a flexible, hybrid or remote model. Responsibilities include project and account management, leadership and coaching, KPI analysis and optimization, and stakeholder management. The role emphasizes quality, flexibility, leadership, and customer focus, with a focus on remote team motivation and process improvement.