Customer Support Specialist

Neo Group is a management consulting firm specializing in business transformation, organizational change, and operational improvement. Founded in 1999, the company partners with clients to deliver strategic solutions that enhance performance and drive sustainable growth. Neo Group offers expertise in areas such as change management, program management, and business process optimization, serving a diverse range of industries. With a focus on client collaboration and measurable results, Neo Group helps organizations navigate complex challenges and achieve their business objectives.

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.

Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.

Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.

Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.

Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Excellent communication skills, both written and verbal in German and English.

Patient, empathetic, and customer-focused mindset.

Strong problem-solving and conflict resolution skills.

Ability to multitask and work efficiently in a fast-paced environment.

Join us on an exciting journey to shape and revolutionize a new brand in the market.

Experience an international work environment with a passionate, motivated and professional team.

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Join Neo Group as a German-speaking Customer Support Specialist providing exceptional service to international customers in the iGaming industry.

Bulgaria

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.

Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.

Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.

Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.

Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Excellent communication skills, both written and verbal in German and English.

Patient, empathetic, and customer-focused mindset.

Strong problem-solving and conflict resolution skills.

Ability to multitask and work efficiently in a fast-paced environment.

Join us on an exciting journey to shape and revolutionize a new brand in the market.

Experience an international work environment with a passionate, motivated and professional team.

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!Requirements:<ul><li> Excellent communication skills, both written and verbal in German and English.</li><li> Patient, empathetic, and customer-focused mindset.</li><li> Strong problem-solving and conflict resolution skills.</li><li> Ability to multitask and work efficiently in a fast-paced environment.</li></ul>Benefits:<ul><li> Experience in an international work environment with a passionate, motivated and professional team.</li><li> Part of a vibrant community with over 40 nationalities across 8 global locations.</li><li> Opportunity to be part of a hyper-growth and scale-up phase.</li><li> Join a company that values diversity and talent.</li></ul>

Neo Group

Customer Support Specialist Join Neo Group as a German-speaking Customer Support Specialist providing exceptional service to international customers in the iGaming industry. Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.

Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.

Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.

Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.

Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Excellent communication skills, both written and verbal in German and English.

Patient, empathetic, and customer-focused mindset.

Strong problem-solving and conflict resolution skills.

Ability to multitask and work efficiently in a fast-paced environment.

Join us on an exciting journey to shape and revolutionize a new brand in the market.

Experience an international work environment with a passionate, motivated and professional team.

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Customer Support Specialist Technical Customer Success Manager Neo Group Management Consulting Business Consulting Professional Services

Neo Group is seeking a motivated German-speaking Customer Support Specialist to handle customer inquiries, resolve issues, and ensure satisfaction. The role offers an opportunity to work in a dynamic, global environment with a passionate team.

Omnisend is a leading marketing automation platform designed specifically for e-commerce businesses. Founded in 2014, the company provides an all-in-one solution that integrates email marketing, SMS, and other messaging channels to help online retailers increase sales and customer engagement. Omnisend's platform offers advanced segmentation, automation workflows, and analytics to optimize marketing campaigns and deliver personalized customer experiences. With a focus on simplicity and effectiveness, Omnisend serves thousands of brands worldwide, empowering them to grow their businesses through data-driven marketing strategies.

Provide high-quality, multi-channel customer support for Omnisend's email and SMS marketing platform, ensuring a professional and customer-centric experience.

Job Description:<ul></ul>Benefits:<ul><li> Private health insurance.</li><li> Unlimited access to psychotherapy.</li><li> Workstation budget (420 EUR).</li><li> Work anniversary gifts (like home cleaning services).</li><li> Attractive workations and team-led team-building events.</li><li> Working methods and best practices inspired by Silicon Valley’s top tech companies.</li><li> Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.</li><li> Unlimited learning budget for self-improvement after 3 months.</li><li> Quarterly salary reviews.</li></ul>

Omnisend

Customer Support Specialist Provide high-quality, multi-channel customer support for Omnisend's email and SMS marketing platform, ensuring a professional and customer-centric experience.  Customer Support Specialist Technical Customer Success Manager Omnisend Marketing Automation E-commerce Software Development SaaS

As a Customer Support Specialist at Omnisend, you'll deliver efficient support across email and chat channels, collaborate with internal teams, and help improve customer experience. The role involves working flexible hours, including weekends, to support ecommerce brands globally.

Customer Service Specialist

Mercier Consultancy is a UK-based management consulting firm specializing in delivering strategic business solutions to mid-sized enterprises. Founded in 2010, the company focuses on operational improvement, change management, and digital transformation services. Mercier Consultancy aims to help organizations optimize their processes and achieve sustainable growth through tailored consulting engagements. With a team of experienced consultants, the firm serves clients across various industries including finance, healthcare, and technology.

Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care. As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients. Responsibilities include responding to customer inquiries in Flemish via phone, email, and chat; assisting clients with product questions and service issues; documenting interactions in CRM; collaborating internally; providing guidance on product usage; gathering feedback; and participating in training. Requirements include fluency in Flemish and English, excellent communication skills, prior customer service experience (preferred), multitasking ability, detail orientation, positive attitude, and familiarity with customer service software (a plus). The role offers a competitive monthly salary, performance bonus, fully paid relocation (flight, transfer, hotel), private health insurance, support in finding accommodation, fully paid training, and more.

Provide outstanding support to Flemish-speaking clients through various communication channels in a hybrid work setting in Bulgaria.

Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care. As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients. Responsibilities include responding to customer inquiries in Flemish via phone, email, and chat; assisting clients with product questions and service issues; documenting interactions in CRM; collaborating internally; providing guidance on product usage; gathering feedback; and participating in training. Requirements include fluency in Flemish and English, excellent communication skills, prior customer service experience (preferred), multitasking ability, detail orientation, positive attitude, and familiarity with customer service software (a plus). The role offers a competitive monthly salary, performance bonus, fully paid relocation (flight, transfer, hotel), private health insurance, support in finding accommodation, fully paid training, and more.Requirements:<ul><li> Fluency in Flemish and English, both written and spoken</li><li> Excellent communication and interpersonal skills</li><li> Previous experience in customer service or a related field is preferred</li><li> Strong ability to multitask and manage time effectively</li><li> Detail-oriented with solid problem-solving capabilities</li><li> A positive and proactive approach to customer support</li><li> Familiarity with customer service software is a plus</li></ul>Benefits:<ul><li> Competitive Monthly Salary</li><li> Monthly Performance Bonus</li><li> Fully Paid Relocation Package (Flight, Transfer, and Hotel)</li><li> Private Health Insurance</li><li> Support In Finding Accommodation After Hotel</li><li> Fully Paid Training</li><li> And More...</li></ul>

Mercier Consultancy

Customer Service Specialist Provide outstanding support to Flemish-speaking clients through various communication channels in a hybrid work setting in Bulgaria. Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care. As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients. Responsibilities include responding to customer inquiries in Flemish via phone, email, and chat; assisting clients with product questions and service issues; documenting interactions in CRM; collaborating internally; providing guidance on product usage; gathering feedback; and participating in training. Requirements include fluency in Flemish and English, excellent communication skills, prior customer service experience (preferred), multitasking ability, detail orientation, positive attitude, and familiarity with customer service software (a plus). The role offers a competitive monthly salary, performance bonus, fully paid relocation (flight, transfer, hotel), private health insurance, support in finding accommodation, fully paid training, and more. Customer Service Specialist Technical Customer Success Manager Mercier Consultancy Management Consulting Business Services

Join Mercier Consultancy as a Flemish Speaking Customer Service Specialist, assisting clients via phone, email, and chat. The role involves managing inquiries, resolving issues, and maintaining high customer satisfaction in a hybrid work environment in Bulgaria.

Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care.

As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients.

Responsibilities include responding to customer inquiries in Flemish via phone, email, and chat; assisting clients with product questions and service issues; documenting interactions in CRM; collaborating with internal teams; providing guidance on product usage; gathering client feedback; and participating in ongoing training.

A hybrid role providing customer support to Flemish-speaking clients in Bulgaria, focusing on communication and issue resolution.

Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care.

As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients.

Responsibilities include responding to customer inquiries in Flemish via phone, email, and chat; assisting clients with product questions and service issues; documenting interactions in CRM; collaborating with internal teams; providing guidance on product usage; gathering client feedback; and participating in ongoing training.Benefits:<ul><li> Competitive Monthly Salary</li><li> Monthly Performance Bonus</li><li> Fully Paid Relocation Package (Flight, Transfer and Hotel)</li><li> Private Health Insurance</li><li> Support In Finding Accommodation After Hotel</li><li> Fully Paid Training</li><li> And More...</li></ul>

Customer Service Specialist A hybrid role providing customer support to Flemish-speaking clients in Bulgaria, focusing on communication and issue resolution. Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care.

As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients.

Responsibilities include responding to customer inquiries in Flemish via phone, email, and chat; assisting clients with product questions and service issues; documenting interactions in CRM; collaborating with internal teams; providing guidance on product usage; gathering client feedback; and participating in ongoing training. Customer Service Specialist Technical Customer Success Manager Mercier Consultancy Management Consulting Business Services

Join Mercier Consultancy as a Flemish Speaking Customer Service Specialist in Bulgaria, working remotely with a hybrid model. You will handle inquiries, assist clients, and ensure high satisfaction levels.

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