Wing Assistant
11-50 employees
Information Technology and Services
Artificial Intelligence
Virtual Assistant Services
About Wing Assistant
Wing Assistant is a technology company specializing in AI-powered virtual assistant solutions designed to enhance productivity and streamline business operations. Founded in 2018, the company develops intelligent software that automates routine tasks, enabling businesses to focus on core activities. Their mission is to empower organizations with smart automation tools that improve efficiency and reduce operational costs. Wing Assistant serves a diverse range of industries by providing customizable virtual assistant services that integrate seamlessly with existing workflows.
2 days ago
Wing Assistant - Customer Success & Account Manager — AI Agents
Full-time
Mid Level
Customer Success & Account Manager
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Description
- Central (Wing Assistant) builds AI agents that perform real work for businesses — answering phones, booking appointments, looking up records, following up with customers, transferring calls, and integrating with scheduling and healthcare systems.
- The Customer Success & Account Manager will own the customer relationship post-signature, ensure smooth onboarding, facilitate adoption, configure AI agents and connected systems, test configurations prior to launch, run onboarding and check-in calls, monitor account health, identify churn risks, and surface product feedback to improve processes and automation opportunities.
- The role emphasizes swift action, documentation of interactions and recurring problems, and the ability to influence product development as offerings expand.
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Benefits
- Fully remote work environment with opportunities to collaborate with a diverse team.
- Access to ongoing professional development and learning opportunities.
- Competitive compensation package based on experience.
- Opportunity to work in a fast-paced, innovative company at the forefront of AI technology.
- Culture of open communication and continuous improvement.
- Involvement in shaping the future of AI solutions for businesses.