Unit44
51-200 employees
Cybersecurity
Information Technology
Threat Intelligence
About Unit44
Unit44 is a cybersecurity company specializing in threat intelligence and incident response services. Founded in 2019, the company focuses on helping organizations detect, analyze, and respond to cyber threats through advanced technology and expert analysis. Unit44 provides tailored solutions to protect enterprises from sophisticated cyber attacks, leveraging a combination of threat intelligence, digital forensics, and proactive security measures. Their mission is to empower businesses with actionable insights to strengthen their security posture and mitigate risks in an increasingly complex digital landscape.
1 week ago
Unit4 Customer Success Manager (French Speaking)
Full-time
Mid Level
Customer Success Manager
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Description
- Be the voice of the customer and their internal advocate, turning customer insights into actions that improve outcomes and experience.
- Drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
- Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
- Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
- Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
- Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
- Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
- Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.
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Requirements
- Passion for building strong customer relationships that drive retention of recurring revenue (ARR) and expansion opportunities
- Ability to understand customers' strategic goals and translate them into actionable success plans
- Adaptable, curious, accountable, and collaborative with ability to work across internal and external stakeholders
- Excellent communication and relationship management skills
- Fluent in English and French (verbal and written)
- Responsible for retention and churn management across the region
- Experience driving adoption and effective utilization of customer success programs (e.g., Success4U)
- Clear communicator with professional presence, empathy and enthusiasm
- Ability to lead through influence and build trust
- Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
- Technically literate and familiar with customer engagement technologies, best practices and trends
- Previous experience within ERP, HCM and/or financial planning software industries is a plus
- Availability to travel as necessary (up to 20%)
- May require background/security checks for customer projects and access to sensitive customer data
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Benefits
- Flexible Leave Paid Time Off policy
- Remote working opportunities
- Global Wellbeing Days
- Flexible and autonomous culture built on trust and accountability
- Growth opportunities with tools and guidance for career development
- Work with talented colleagues, role models and mentors
- Commitment to sustainability initiatives (Environmental, Social, and Governance strategy and Act4Good programme)
- Safe and inclusive working environment supported by Employee Resource Groups
- Equal opportunity and inclusive hiring practices