TransPerfect
5001-10000 employees
About TransPerfect
TransPerfect is a global leader in language and technology solutions, providing translation, interpretation, website localization, and multicultural marketing services to clients worldwide. Founded in 1992, the company serves a broad range of industries including legal, life sciences, finance, and technology, helping businesses communicate effectively across cultures and languages. With a workforce of over 5,000 employees, TransPerfect leverages advanced technology platforms alongside human expertise to deliver high-quality, scalable language services. The company's mission is to break down language barriers and enable global business success through innovative solutions and exceptional customer service.
1 week ago
Player Support Specialist (Tier 2 Agent)
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Description
- Great player support is part of what keeps games alive.
- As a Player Support Specialist, you will handle player queries and escalations that require additional investigation, specialist knowledge, permissions, or judgement.
- You will work as part of a global gaming support team across different titles, platforms, and communities, support Tier 1 agents, share specialist guidance, communicate with authorised stakeholders when needed, and take ownership of cases through resolution where required.
- Responsibilities include meeting service level, productivity, quality, and player experience targets; assisting with reporting; contributing to training and process improvement; and maintaining confidentiality, data privacy, and information security.
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Requirements
- Previous experience in player support, customer support, moderation, community support, or a relevant specialist role.
- Excellent written and verbal communication skills in English.
- Strong investigative, analytical, troubleshooting, and problem-solving skills.
- Strong attention to detail and the ability to follow documented processes accurately.
- A player-focused mindset and a professional approach to support.
- Ability to investigate issues, identify the correct next step, and escalate when needed.
- Strong organisation, time-management, and prioritisation skills.
- Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.
- Ability to work flexibly and collaboratively within a global team.
- Quick to adapt to new games, updates, tools, policies, and workflows.
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Benefits
- A specialist role in the video games industry, supporting real players and live game communities.
- Training on the games, tools, and workflows you will use.
- Opportunity to develop skills in complex case handling, escalation management, reporting, training, and quality.
- Experience working with international teams, authorised stakeholders, and global gaming projects.
- A fast-paced, multicultural team environment.
- Opportunities to grow your knowledge of player experience and gaming support operations.