Supabase
50-200 employees
software-development
database-services
cloud-computing
web-development
About Supabase
The open source alternative to Firebase
2 months ago
Customer Solution Architect Team Lead
Full-time
Senior, Lead
Customer Solution Architect Team Lead
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Description
- Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
- We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.
- As the CSA Team Lead, you will be responsible for both people management and customer outcomes—supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.
- At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:
- Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
- Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
- Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
- Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
- Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.
- You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
- Pre-Sales Discovery:
- Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
- Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
- Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
- Proof-of-Value Onboarding:
- Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
- Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
- Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.
- Customer Success & Expansion:
- Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
- Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
- Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Engineering, and communicate roadmap milestones back to customers.
- Trust & Platform Advocacy:
- Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
- Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.
- Preferred Experience:
- 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
- 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
- Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
- Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
- Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.
- Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
- Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
- What We Offer:
- Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP: Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance: Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work: We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development: Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
- About the Team:
- Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- 180+ team members
- 40+ countries
- 15+ languages spoken
- $496M raised
- 430,000+ community members
- 30,000+ memes posted (and counting)
- We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
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Benefits
- Fully remote work environment with a WeWork membership or co-working allowance.
- ESOP (equity ownership) in the company.
- Tech allowance for setting up your work environment.
- 100% health insurance coverage for employees and 80% for dependents.
- Annual company off-site gatherings.
- Flexible, asynchronous work culture.
- Annual education allowance for professional development.