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Description
- We’re StackBlitz, creators of WebContainers and Bolt.new, building innovative tools for developers worldwide.
- As a fully remote, globally distributed team, we’re looking for a Customer Experience Engineer to be the voice of our brand across social platforms and support users directly via email and video calls.
- The role involves troubleshooting front-end technologies like Vite, React, Tailwind, JavaScript, HTML, and CSS, creating support resources, and surfacing community insights to inform product development.
- Candidates should have strong communication skills, technical troubleshooting experience, and familiarity with APIs, databases, Chrome DevTools, and AI prompt crafting.
- The position offers flexibility, with support hours aligned to Pacific Time, and does not require a college degree or US residency.
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Requirements
- Comfortable representing the brand publicly and maintaining constructive, kind, on-brand interactions
- Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
- Familiarity with databases, API integrations, and Chrome DevTools
- Understanding of LLMs and expertise in crafting effective prompts for AI responses
- Ability to translate technical concepts into clear, user-friendly explanations
- Fast learner who thrives in a dynamic environment
- Strong problem-solving skills with a customer-first mindset
- Strong verbal and written English communication skills
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Benefits
- Remote work flexibility
- Opportunity to work with innovative developer tools
- Collaborative, globally distributed team environment
- No college degree required
- Support for working across multiple time zones