SmartApartmentData
51-200 employees
Real Estate
Property Technology
Data & Analytics
SaaS
About SmartApartmentData
SmartApartmentData is a market intelligence and data platform serving the multifamily real estate industry. The company aggregates, analyzes, and delivers rental market data, property insights, and competitive intelligence to multifamily operators, developers, and brokers through a SaaS platform and reporting tools. Its services include rent and occupancy insights, new supply tracking, market analytics, and lead-generation tools aimed at helping clients make data-driven leasing, pricing, and development decisions. SmartApartmentData focuses on improving operational efficiency and market visibility for apartment owners and managers across U.S. markets.
6 days ago
Customer Success Program Manager (Remote - LATAM & EU)
Viña del Mar - Remote
Full-time
Mid Level
Program Manager
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Description
- Manage cross-functional customer-related programs and operational workflows from onboarding through ongoing support and retention; coordinate work across Sales, Accounting, Software, integrations, licensing, and other internal stakeholders; track priorities, dependencies, blockers, owners, and next steps across multiple initiatives; take operational issues from identification through resolution; build, document, and improve processes to make customer and internal operations more effective; identify gaps and recurring problems and coordinate appropriate people to address them; use customer feedback and operational information to identify opportunities for improvement; provide clear updates on progress, risks, outstanding items, and results.
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Requirements
- 5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations.
- Previous experience as an Operations Manager, Operations Lead, or in a comparable hands-on operations role with meaningful ownership of day-to-day operations.
- Experience managing complex operational workflows, programs, or projects across multiple teams.
- Experience coordinating people, processes, priorities, and cross-functional dependencies.
- Demonstrated experience improving processes, resolving operational issues, and driving work through completion.
- Experience being accountable for outcomes rather than only coordinating assigned tasks.
- Customer-facing operational or program experience is valuable.
- Clear, concise professional communication.
- Interest in a stable, long-term, hands-on operations role.
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Benefits
- Open to candidates in Latin America or Europe
- Salary: $2500–$3500 USD/month (based on experience)
- 100% Remote
- Fixed U.S. Central Time schedule