ServiceNow
10001+ employees
Information Technology
Software
Cloud Computing
Enterprise Software
IT Service Management
About ServiceNow
ServiceNow is a leading cloud computing company that specializes in digital workflows to help enterprises automate and manage their IT operations, employee workflows, and customer service processes. Founded in 2004, the company provides a comprehensive platform that enables organizations to improve operational efficiencies, reduce costs, and enhance user experiences through automation and AI-driven insights. ServiceNow's products span IT service management, IT operations management, HR service delivery, and customer service management, positioning it as a critical partner for digital transformation across industries. With a strong market presence and a commitment to innovation, ServiceNow serves thousands of customers worldwide, driving enterprise productivity and agility.
5 days ago
Sr. Staff Software Engineer – SRE, Release & Test Platforms
Full-time
Senior, Lead
Software Engineer
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Description
- Join us to build the next generation of cloud-native reliability, release, and test platforms that enable engineering excellence, developer productivity, and high-confidence ServiceNow releases through automation, observability, and AI-driven operations.
- Responsibilities include building and operating cloud-native engineering platforms for software validation, release qualification, and operational readiness; designing production-like release and test environments; developing automated quality gates to assess release health and production readiness; integrating automated testing, observability, reliability signals, and deployment intelligence into CI/CD pipelines; building reusable test frameworks, self-service environments, test data, mock services, and developer productivity tooling; advancing shift-left engineering through automated validation and continuous verification; automating failure detection, policy validation, deployment verification, security checks, and reliability assessments; leading Kubernetes-based platform evolution for scalable test infrastructure and release automation; resolving recurring infrastructure issues through sustainable software, systems, and networking solutions; and partnering with engineering teams on design reviews, architecture standards, and automation-first reliability practices.
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Requirements
- 12+ years of experience in software, systems, platform, or reliability engineering
- Deep Kubernetes expertise across architecture, operations, networking, storage, security, autoscaling, and multi-cluster environments
- Experience building and operating large-scale Kubernetes platforms for cloud-native, mission-critical services
- Experience integrating Kubernetes with CI/CD, GitOps, automated testing, and deployment validation
- Experience designing cloud-native platforms for ephemeral environments, release qualifications, and automated validation
- Proven ability to lead engineering excellence across developer productivity, platform engineering, release confidence, and modernization
- Experience with progressive delivery (canary releases, feature flags, automated rollback, deployment verification)
- Experience with chaos engineering, resilience validation, disaster recovery, and reliability assessments
- Proficiency designing, authoring, testing, and debugging code in a team setting using languages such as Python, Go, Java, or Ruby
- Experience using AI-assisted engineering for intelligent testing, release risk analysis, incident diagnostics, and operational automation
- Strong skills in coding, observability, SLOs, and cross-team collaboration to improve reliability and performance
- Good to have: expertise in observability and monitoring at scale
- Good to have: experience with DevOps automation, CI/CD pipelines, and agile methodologies (e.g., GitLab CI/CD)
- Good to have: experience with enterprise-scale test automation frameworks (Playwright, Selenium, Cypress, REST Assured, PyTest, JUnit/TestNG, etc.)
- Good to have: experience with test orchestration, test impact analysis, flaky test detection, parallel execution, and intelligent regression testing
- Good to have: experience with service virtualization, contract testing, synthetic testing, and test data management
- Good to have: experience with infrastructure configuration management tools such as Ansible
- Good to have: expertise with Kubernetes ecosystem technologies (Helm, Argo CD, Argo Workflows, Kustomize, Istio/Linkerd, Gateway API/Ingress, Prometheus, OpenTelemetry, container runtimes)
- Good to have: experience implementing GitOps using Argo CD, Flux, or similar
- Good to have: experience operating Kubernetes across AWS (EKS), Azure (AKS), and Google Cloud (GKE)
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Benefits
- Competitive salary
- Supportive teams and career progression opportunities
- Benefits plans and programs
- Mental health resources with coaching and 24/7 support
- Family support resources and parental leave programs
- Company-wide designated global well-being days (holidays where everyone is off)
- Good working culture supporting work-life balance
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform and tuition reimbursement program
- Global cross-functional mentoring program
- Team building activities, employee belonging groups, volunteering, and community outreach programs