ServiceNow
10001+ employees
About ServiceNow
ServiceNow is a leading cloud computing company that specializes in digital workflows to help enterprises automate and manage their IT operations, employee workflows, and customer service processes. Founded in 2004, the company provides a comprehensive platform that enables organizations to improve operational efficiencies, reduce costs, and enhance user experiences through automation and AI-driven insights. ServiceNow's products span IT service management, IT operations management, HR service delivery, and customer service management, positioning it as a critical partner for digital transformation across industries. With a strong market presence and a commitment to innovation, ServiceNow serves thousands of customers worldwide, driving enterprise productivity and agility.
4 days ago
ServiceNow Forward Deployed Solution Engineer – Applied AI FDE
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Description
- ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action.
- We partner with our most strategic customers to shape the future of enterprise AI.
- Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.
- Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges.
- By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.
- Enterprises are raising the bar.
- AI initiatives must deliver business value—not just promise potential.
- That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software.
- As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build—owning everything from backend services to LLM pipelines and front-end integrations.
- You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints.
- Your software becomes the reference implementation for scalable GenAI in the enterprise.
- You codify patterns, shape internal tooling, and accelerate innovation—delivering systems that are battle-tested in production and scalable across industries.
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Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles
- Proven ability to design and implement AI-native software in production environments
- Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
- Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
- Able to travel up to 30% to embed onsite and deliver where it matters
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Benefits
- Flexible or remote work options
- Equal opportunity employer
- Accommodations for candidates requiring assistance
- Work personas assigned based on work nature and location