Samsara
1001-5000 employees
About Samsara
Samsara is a leading provider of Internet of Things (IoT) solutions that connect physical operations to the cloud, enabling businesses to improve safety, efficiency, and sustainability. Founded in 2015, the company offers a comprehensive platform that integrates hardware and software for fleet management, asset tracking, driver safety, and industrial process monitoring. Samsara's products include GPS tracking devices, dash cams, sensors, and a cloud-based software platform that provides real-time data analytics and insights. With a mission to increase the efficiency and safety of physical operations, Samsara serves a wide range of industries including transportation, logistics, construction, and manufacturing. The company is publicly traded on NASDAQ under the symbol IOT and has grown rapidly to become a major player in the IoT and telematics market.
1 week ago
Technical Account Manager - Remote - India - Samsara
Open LazyApply and auto-apply to jobs like this in one click
📋
Description
- As a Samsara Technical Account Manager (TAM), you will serve as the cornerstone of technical customer success by acting as a trusted technical advisor and primary technical interface for your accounts.
- You will independently manage a portfolio of customers, develop tailored success plans, identify and mitigate risks to customer health, and drive long-term adoption of the Samsara platform.
- Responsibilities include mastering Samsara's platform (APIs, hardware, software), troubleshooting complex integrations, owning the technical ticket lifecycle and escalations, conducting root cause analyses, leading customer meetings (technical deep dives and quarterly reviews), leveraging AI-powered tools to anticipate and personalize customer engagement, and fostering cross-functional collaboration with Sales, Support, Product, and Engineering.
- During critical incidents you will manage customer communications and expectations to resolution and contribute to team knowledge sharing and onboarding.
🏖️
Benefits
- Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles
- Flexible, employee-led remote working model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Opportunities for career development and internal mobility