Rippling
201-500 employees
Human Resources
Software
Information Technology
SaaS
About Rippling
Rippling is a comprehensive workforce management platform that unifies HR, IT, and finance operations into a single system. Founded in 2016, the company offers solutions for employee onboarding, payroll, benefits administration, device management, and app provisioning, streamlining complex administrative tasks for businesses. Rippling's mission is to simplify and automate workforce management, enabling companies to manage their employees and technology with ease and efficiency. Serving a wide range of industries, Rippling is recognized for its innovative approach to integrating HR and IT workflows, helping businesses scale effectively while maintaining compliance and security.
2 months ago
Enterprise Customer Success Manager
Full-time
Mid Level
Customer Success Manager
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Description
- Rippling is looking for a vibrant Enterprise Customer Success Manager (internally titled: Technical Account Manager) to join their rapidly scaling team.
- The role involves serving as a strategic technical advisor for large, complex customers, troubleshooting technical issues, and coordinating with support, product, and engineering teams to ensure rapid resolution of critical issues.
- The successful candidate will manage about 20 clients, guiding them through key milestones such as open enrollment and payroll filing, and support renewal negotiations.
- The role requires deep product knowledge, technical troubleshooting skills, and the ability to build long-term customer relationships.
- The position is remote within the United States, with a salary range of $94,000 - $112,000 USD (US Tier 2) or $89,000 - $105,000 USD (US Tier 3).
- Rippling emphasizes diversity, inclusion, and a collaborative work environment, offering competitive salary, benefits, and equity.
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Requirements
- 4+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company.
- Demonstrated ability to manage a portfolio of enterprise accounts and adapt to changing responsibilities.
- Proven subject matter expertise in B2B SaaS, HR, Payroll, Benefits Administration, or IT.
- Exceptional problem-solving and technical troubleshooting skills.
- Stellar written and verbal communication skills with a track record of building strong customer relationships.
- Hands-on experience resolving complex customer escalations.
- Passion for training both customers and internal teams.
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Benefits
- Competitive salary
- Benefits
- Equity
- Remote work options
- Support for work-life balance
- Opportunities for professional growth