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Remotereferralboardinternaluseonly
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Description
- As a Growth Customer Success Manager at Remote, you will own the customer lifecycle from onboarding through renewal and expansion, focusing on retention, adoption, and revenue growth.
- You will monitor customer health, prevent churn, and identify opportunities for vertical and multi-product expansion by understanding customer objectives and pain points.
- The role requires managing renewal planning, collaborating with sales on complex deals, and acting as a trusted advisor on product functionality and ROI.
- You will share insights to improve processes and influence the product roadmap, while supporting escalations to ensure high-quality service delivery.
- Remote promotes a flexible, asynchronous work environment, emphasizing ownership, proactive action, and work-life balance.
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Requirements
- Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth.
- Proven ability to spot and qualify expansion opportunities through customer-centric conversations.
- Comfortable managing an opportunity pipeline, forecasting, and partnering with Sales.
- Passion for diagnosing obstacles and crafting strategies to drive adoption and retention.
- Strong stakeholder management skills, engaging executives, technical teams, and users.
- Data-driven mindset, using health metrics and adoption trends to prioritize actions.
- Excellent written and spoken English, with clear, structured communication skills.
- Experience in using CS tools (CRM, customer success platforms, analytics dashboards).
- Resilience in fast-paced, evolving environments.
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Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours (async work environment)
- 16 weeks paid parental leave
- Mental health support services
- Stock options
- Learning budget
- Home office budget & IT equipment
- Budget for local in-person social events or co-working spaces