R

Railsware

51-200 employees

WebsiteLinkedIn
computer-software
architecture
audit
consulting
consumer-goods
consumer-internet
consumers
deployment
design
development
engineering
full-product-design-user-interface-interaction
information-technology
interaction
internet
mobile
mobile-development
new-product-development
prepackaged-software
product-development
rescue-missions
ror-consulting
ruby-on-rails
services
software
software-development
support-using-ruby
technology-migration
web-design
web-development
About Railsware

Railsware is a software development company, building great web and mobile applications. We deliver full-cycle product development, from scoping through production to deployment and support, with strong attention to detail and uncompromising quality. We are a team of T-shaped skilled craftsmen making a dent in software engineering universe: how software is product managed, designed, deployed and run. We are crazy about excellence, constantly staying on the edge of technology - taking the best practices, changing and adapting them to fit our best vision. We never stop at just 'good enough', but always strive for 'great'. At Railsware we believe that what makes a truly great team is sharing the same culture, the same values and the same core qualities. A large part of the culture is our contribution to the community through blogs, conferences, open source, our own products and the products we build for our clients.

2 months ago

Customer Support Representative

Full-time
Mid Level
Customer Support Representative
Report problem

📋

Description
  • This is a remote position with a fixed schedule from 5 PM to 1 AM UTC, including rotating weekend shifts every two weeks.
  • The role involves supporting Railsware's clients by addressing their questions and issues, ensuring a high level of customer satisfaction, and maintaining effective communication.
  • The position offers an opportunity to work in a global team, with regular weekends off and a predictable schedule.
  • The company emphasizes building a career at Railsware and values proactive, customer-oriented individuals.

🎯

Requirements
  • Excellent communication skills in English
  • Ability to work in a fixed schedule from 5 PM to 1 AM UTC
  • Willingness to work on rotating weekends every two weeks
  • Experience in customer support or related roles is preferred
  • Strong problem-solving skills
  • Ability to work independently in a remote environment

🏖️

Benefits
  • Remote work with a fixed schedule
  • Regular weekends off on Saturday and Sunday
  • Rotating weekend shifts every two weeks
  • Opportunity to build a career at Railsware
  • Global team collaboration