Process Street
51-200 employees
Software
Information Technology
Business Process Management
SaaS
About Process Street
Process Street is a SaaS company that provides a powerful platform for managing recurring workflows and business processes through checklists and automation. Founded in 2013, the company aims to help teams improve efficiency, consistency, and accountability by digitizing and automating their standard operating procedures. Their product enables users to create, track, and optimize workflows across various departments such as HR, operations, and customer support. Process Street serves a global customer base, focusing on simplifying complex processes and enhancing productivity for businesses of all sizes.
2 months ago
Junior Customer Support Specialist
Full-time
Entry Level
Customer Support Specialist
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Description
- We believe in the power of process and its potential to unlock growth in teams everywhere.
- Process Street is an AI software and compliance operations platform startup from San Francisco, helping customers build, automate, and track workflows.
- The company values a flexible, remote culture, with employees spread across multiple time zones.
- The role involves responding to customer inquiries via phone, email, and live chat, advising on software use, tracking interactions in Salesforce, assisting during trial periods, and contributing to the support knowledge base.
- The ideal candidate has 1-2 years of customer-facing experience, preferably in SaaS, excellent communication skills in English, attention to detail, and a passion for customer experience.
- Experience with Intercom and Salesforce is a plus.
- The role requires working 8am-5pm UTC+8.
- Benefits include unlimited PTO, company offsite, social activities, equity, and health insurance (including dental and vision for US employees).
- Process Street is an equal-opportunity employer committed to diversity and inclusion.
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Requirements
- At least 1-2 years of experience working directly with customers, preferably in SaaS.
- Excellent written and verbal communication skills in English.
- Attention to detail and a focus on improving customer experience.
- Experience building and maintaining relationships with remote customers is a plus.
- Self-motivated with a growth mentality and willingness to learn.
- Experience with web and mobile applications.
- Experience with Intercom and Salesforce is a plus.
- Availability to work 8am-5pm UTC+8.
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Benefits
- Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
- Company offsite – Opportunities to meet teammates face-to-face around the world.
- Social time – Coffee chats, game-playing, story-telling, house tours, and more to build connections.
- Equity for all full-time roles.
- Generous health insurance – for US employees and their families, including dental and vision plans.