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Description
- As a Technical Support Engineer at Panther Labs, you will be on the frontline team partnering with our customers to find creative solutions for the challenging technical issues they face every day. You will be working collaboratively with product engineers, debugging and investigating complex problems, and leveraging your engineering skills to deliver an amazing experience for our customers. This is an exciting opportunity to grow your experience as an engineer, while also helping build and scale a world-class Customer Support team.
- Panther makes security teams smarter and faster than attackers. We're building the AI SOC platform that modern security teams need. Our Detection-as-Code approach, cloud-native architecture, and powerful security data lake help teams detect and respond to threats at scale. Security teams at leading companies use Panther to protect their organizations without the overhead and costs of legacy SIEM solutions.
- Founded by security practitioners who lived the pain of protecting large organizations, we've raised $140M from Coatue, Lightspeed, ICONIQ Growth, Snowflake Ventures, and others. We're a global, remote-first company serving customers worldwide.
- Our culture is built on flexibility, transparency, and collaboration. We operate by three core values: Create Customer Love, Be an Owner, and Take Care of the Team. We believe diverse perspectives make us better, and that building great security technology should also mean building a rewarding place to work.
- The Responsibilities include establishing strong relationships with customers, troubleshooting complex technical issues, improving team workflows, collaborating with product engineers, advocating for customer experience, building support tools, and sharing insights to impact product and company.
- The Requirements include a Computer Science degree, bootcamp graduate, or strong portfolio in software development/cybersecurity; at least 3+ years in Customer Support; experience in Python, AWS, and SQL; passion for helping others; attention to detail; eagerness to learn; excellent communication skills; cybersecurity experience is a plus; and candidates preferred to be in PST timezone.
- Perks include equity, unlimited PTO (minimum 15 days), latest tech equipment, comprehensive health benefits through Manulife, and a remote-first culture.
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Requirements
- Computer Science degree, bootcamp graduate, or strong portfolio of work in software development / cybersecurity.
- At least 3+ years in Customer Support - technical support experience is a plus.
- A strong background in programming, with experience in Python, AWS, and SQL.
- A genuine interest and passion for helping others, with a high degree of empathy for the customer experience.
- A strict attention to detail, with outstanding troubleshooting / problem solving skills.
- An eagerness to learn and further develop yourself professionally.
- Excellent written and verbal communication, with the ability to distill complex information into easily understood language.
- Cybersecurity experience is a plus.
- Preferred candidates will be located in the PST timezone.
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Benefits
- Competitive equity in a well-established cybersecurity company
- Unlimited PTO with a 15-day minimum, observing major CAN holidays
- Latest tech equipment and budget for your personalized setup
- Comprehensive health and benefits coverage through Manulife
- Remote-first culture built for distributed teams