Miratech
Miratech

1001-5000 employees

WebsiteLinkedIn
Information Technology and Services
IT Consulting
Software Development
About Miratech

Miratech is a global IT services and consulting company specializing in digital transformation, software engineering, and IT outsourcing. Founded in 1989, the company delivers innovative technology solutions to enterprises worldwide, focusing on enhancing business performance through custom software development, cloud services, and IT consulting. Miratech serves a diverse range of industries including finance, telecommunications, and healthcare, leveraging its expertise to drive digital innovation and operational efficiency. With a strong commitment to quality and client satisfaction, Miratech operates across multiple countries, supporting global clients with scalable and flexible IT solutions.

1 day ago

Senior Genesys Cloud Engineer

Full-time
Senior
Cloud Engineer

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Description
  • The Senior Genesys Cloud Engineer will design, integrate, support, and optimize contact-center solutions on the Genesys Cloud CX platform.
  • The role includes designing and optimizing interaction flows in Genesys Cloud Architect (IVR, ACD, queues, bots, omnichannel), configuring routing (queues, skills, schedules, routing rules), developing integrations using Genesys Cloud Platform APIs, webhooks and Data Actions, and setting up Outbound Dialing campaigns (Predictive, Progressive, Preview).
  • The engineer will implement conversational automation via Dialog Engine Bot Flows and Bot Connector, configure analytics, dashboards and reporting, and provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams.

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Benefits
  • Competitive pay and benefits package
  • Health insurance
  • Language courses
  • Relocation program
  • Work From Anywhere (remote work) culture
  • Professional development opportunities including certification programs and mentorship
  • Internal mobility and internship opportunities
  • Regular team-building company social events
  • Welcoming multicultural and inclusive work environment
  • Social sustainability programs and values