Miratech
1001-5000 employees
About Miratech
Miratech is a global IT services and consulting company specializing in digital transformation, software engineering, and IT outsourcing. Founded in 1989, the company delivers innovative technology solutions to enterprises worldwide, focusing on enhancing business performance through custom software development, cloud services, and IT consulting. Miratech serves a diverse range of industries including finance, telecommunications, and healthcare, leveraging its expertise to drive digital innovation and operational efficiency. With a strong commitment to quality and client satisfaction, Miratech operates across multiple countries, supporting global clients with scalable and flexible IT solutions.
21 hours ago
NICE CXOne Support Engineer
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Description
- We are seeking a NICE CXone Engineer to join our team.
- The CAA TechOps team provides Level 3 production support for NICE CXone contact center environments hosted across both on-premises and cloud-based platforms.
- The team is responsible for maintaining platform stability through proactive monitoring, incident and outage management, root cause analysis (RCA), and continuous operational improvements.
- In this role, you will support core contact center capabilities including ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations.
- You will collaborate closely with development, infrastructure, and business teams to troubleshoot production issues, support deployments and production changes, enhance monitoring and observability, and ensure the delivery of reliable, secure, and high-performing contact center solutions while providing an exceptional customer experience.
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Requirements
- 5+ years of experience supporting NICE CXone/NICE inContact.
- 4+ years of L3 production support experience.
- Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards.
- Experience with call routing, SIP, CRM, chat, and contact center technologies.
- Hands-on experience with Splunk, Zabbix, CloudWatch, or Datadog.
- Experience with AWS, Azure, or GCP environments.
- Knowledge of REST APIs and cloud integrations.
- Strong troubleshooting and incident management skills.
- Experience with Agile, ITIL, and change management.
- Excellent communication and documentation skills.
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Benefits
- Comprehensive compensation and benefits package, including health insurance.
- Language courses.
- Relocation program.
- Work From Anywhere Culture: flexibility that comes with remote work.
- Professional development opportunities, including certification programs, mentorship, and talent investment programs.
- Internal mobility and internship opportunities.
- Collaborate on impactful projects for top global clients.
- Welcoming multicultural environment with open communication and regular team-building company social events.
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.