Miratech
1001-5000 employees
Information Technology and Services
IT Consulting
Software Development
About Miratech
Miratech is a global IT services and consulting company specializing in digital transformation, software engineering, and IT outsourcing. Founded in 1989, the company delivers innovative technology solutions to enterprises worldwide, focusing on enhancing business performance through custom software development, cloud services, and IT consulting. Miratech serves a diverse range of industries including finance, telecommunications, and healthcare, leveraging its expertise to drive digital innovation and operational efficiency. With a strong commitment to quality and client satisfaction, Miratech operates across multiple countries, supporting global clients with scalable and flexible IT solutions.
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Description
- Miratech is seeking a skilled NICE CX-One Lead Engineer to contribute to a large-scale customer experience transformation initiative for a global leader in the healthcare industry.
- The role involves leading, designing, and implementing NICE-based routing solutions, developing secure IVR applications, and migrating legacy call center systems to modern omnichannel platforms.
- The engineer will work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations.
- Responsibilities include managing stakeholders, coordinating release planning, designing call flows and chat solutions, providing SME guidance, and working with cloud providers and virtualized systems.
- The role requires troubleshooting end-to-end call center applications, API development, and system support, with a focus on delivering high-impact, compliant solutions in a fast-paced, regulated environment.
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Requirements
- 5+ years of experience with NICE InContact and/or NICE CXone
- 3+ years of scripting experience in NICE CXOne Studio
- Strong conflict management skills
- Excellent organizational and communication skills
- Experience creating contact center dashboards
- Familiarity with Salesforce
- Basic knowledge of intersystem networking and data traffic flow
- Ability to troubleshoot call center applications in Chrome and Edge
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Benefits
- Health insurance
- Language courses
- Relocation program
- Work from anywhere culture
- Professional development opportunities
- Internal mobility and internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication and team-building events
- Sustainable business practices focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality