Miratech
1001-5000 employees
About Miratech
Miratech is a global IT services and consulting company specializing in digital transformation, software engineering, and IT outsourcing. Founded in 1989, the company delivers innovative technology solutions to enterprises worldwide, focusing on enhancing business performance through custom software development, cloud services, and IT consulting. Miratech serves a diverse range of industries including finance, telecommunications, and healthcare, leveraging its expertise to drive digital innovation and operational efficiency. With a strong commitment to quality and client satisfaction, Miratech operates across multiple countries, supporting global clients with scalable and flexible IT solutions.
21 hours ago
Amazon Connect Support Engineer
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Description
- We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability.
- The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix.
- This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment.
- Responsibilities include designing, developing, and enhancing proactive monitoring capabilities for the AWS Connect CCaaS platform, collaborating with developers and architects, participating in application design sessions, troubleshooting production issues, and developing CloudWatch dashboards.
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Requirements
- 4+ years of overall IT experience with strong exposure to CCaaS environments.
- Solid experience in contact center observability, monitoring, and troubleshooting of production systems.
- 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.
- Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs).
- Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
- Excellent communication and teamwork skills with the ability to collaborate across technical teams.
- Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms is a plus.
- Experience with monitoring and observability tools such as Zabbix is a plus.
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Benefits
- Comprehensive compensation and benefits package, including health insurance.
- Language courses.
- Relocation program.
- Work From Anywhere Culture: flexibility that comes with remote work.
- Professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Collaborate on impactful projects for top global clients.
- Inclusive and supportive work environment with open communication and regular team-building company social events.
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.