M3usat
About M3usat
Trend newspaper is a website specializing in publishing free applications for Android and includes important applications and programs, both Arabic and foreign applications.
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Description
- The Delivery Manager (DM) will manage the delivery and success of complex, global healthcare primary market research (PMR) programs for key customers. This role owns end-to-end project management—from planning and setup to oversight, optimization, and reporting. The DM acts as the strategic partner for high-value clients, ensuring operational excellence, adherence to SLAs, stakeholder alignment, and continuous improvement across all engagements. The individual will also lead a team of Project Managers providing guidance, removing roadblocks, and ensuring smooth execution within a dynamic and complex operational environment.
- Essential duties and broad responsibilities include leading the planning, design, and execution of global healthcare PMR programs across multiple therapeutic areas and regions; defining, tracking, and reporting performance metrics aligned with program SLAs; conducting periodic project reviews with internal teams and clients; investigating and managing project escalations; ensuring projects are completed on time and to client satisfaction; monitoring workflows for inefficiencies; collaborating with cross-functional teams to implement enhancements; providing recommendations on survey design, sampling, and operational workflows; strengthening long-term client relationships through consultative engagement; working with the Director of operations to develop and enforce processes; and managing team members' leave, handovers, documentation, and reviews.
- Qualifications include a graduate degree (MBA preferred), 7+ years managing global PMR projects with at least 3 years client-facing, 5+ years in global data collection and project management, hands-on experience with quantitative and qualitative projects, strong understanding of healthcare PMR methodologies, survey logic, and data workflows, excellent communication and leadership skills, proficiency in MS Office, and availability for afternoon shifts (IST/GMT). The role can be remote with a preference for working Thursdays in-office.
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Requirements
- Graduate in any stream (MBA will be an advantage).
- 7+ years experience in managing global PMR projects with at least 3 years in a client facing role.
- 5+ years experience in global data collection and PMR project management.
- Hands-on experience in managing both quantitative and qualitative projects leveraging internal & external panels.
- Ability to manage complex global data collection projects.
- Strong understanding of healthcare PMR methodologies, sampling, panel operations, and data collection workflows.
- Strong understanding of screeners and questionnaires, including the ability to provide critical recommendations to clients for optimization, feasibility & IR improvement, and better data quality.
- Ability to handle escalations and strategize solutions keeping in mind the project timelines.
- Exceptional client-facing communication and presentation skills.
- Strong problem-solving ability with a proactive and structured approach.
- Ability to collaborate across cross-functional teams in a fast-paced environment.
- Leadership qualities with experience guiding teams through complex project requirements.
- High attention to detail, prioritization, and multi-tasking capability.
- Ability to identify and deliver positive change and bring in performance efficiencies.
- Proficient in using MS Excel, Word & PowerPoint.
- Excellent interpersonal skills.
- Must be available to work in afternoon shift (IST/GMT hours).
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Benefits
- Remote work flexibility.
- Opportunity to work in a dynamic, global healthcare research environment.
- Potential for professional growth and leadership development.
- Work in a collaborative cross-functional team.
- Engagement with high-profile healthcare clients.